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Hard Rock Hotel Macau

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#18 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hard Rock Hotel Macau
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931 Reviews from our TripAdvisor Community

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Showing 638: English reviews
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Reviewed yesterday NEW

Deluxe King Room room is sound proof, we enjoy the music quite loud midnight and you cant hear any single sound from next room or outside. demand for a high level for a great view. LOCATION - 5STAR stated only 10minute away from the airport. at the city of dreams where it is surrounded by 5star hotel around amd casino...

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Helpful?
Thank Mastura M
Reviewed 6 days ago NEW

The room design are fancy and comfortable , the swimming pool are nice and feel special.. the staff are friendly and helpful. The hotel are connecting to the casino. The dancing water theater was great and enjoyable.

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Helpful?
Thank Michael_Teoh
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Michael_Teoh, Thank you very much for taking time to share your experience with us! We are very happy to hear that you had an enjoyable stay with us and you like our room design, swimming pool, The House of Dancing Water show as well as the service provided by our "friendly and helpful" team members! We look forward to...

Reviewed 2 weeks ago

The staff - extra friendly by introducing what's around the area. how to get to another venue by public transport or even the cab fare amount to reach a certain destination. The room service - the room was clean and comfortable. able to do late check out if not peak period. cafe - the service staffs was nice and friendly....

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Helpful?
Thank Nnuhhead
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Nnuhhead, Thank you so much for taking time to share your "comfortable" experience with us! We are so happy to hear that you are very satisfied with our room condition, welcome drink at Hard Rock Cafe, buffet breakfast as well as the service provided by our "extra friendly" team members! We look forward to see you again soon! Rock...

Hereford, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed for 3 nights this week. Hotel staff helpful and courteous. Went to the Dancing Water Theatre which was jaw dropping. Room clean and tidy only drawback for us was the limited amount of complimentary tea & coffee. Well stocked mini bar but a little pricey. Well worth a visit.

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Helpful?
Thank debbiehart2016
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi debbiehart2016, Thank you very much for taking time to share your "wow" experience with us! We are very glad to hear that you enjoyed the House of Dancing Water show a lot and you are satisfied with our room condition as well as the service provided by our "helpful and courteous" team members! For the feedback about the in-room...

Dubai, United Arab Emirates
Reviewed 3 weeks ago

I stayed here for 4 nights, and loved it. Very new, and I was pleasantly surprised at the quality of the room and outdoor pool area - it is large and they have done a great job at making you feel like you are in some tropical region away from the hustle and bustle of the city. The staff were...

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Helpful?
Thank Mike M
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Mike M, Thank you so much for taking time to share your experience as well as compliments with us! We are so glad to hear that we became your new favorite hotel and you love our hotel! We are also happy to know that you like our room, swimming pool area, bath room layout as well as the service...

Mandaluyong, Philippines
Reviewed 3 weeks ago

This is the first time my wife and I went to Macau, and because we saved on accommodations in HK by getting a cheap hotel, we figured we can splurge for a nice hotel in Macau. She chose Hard rock, because there was an ongoing promo that offered Hotel accommodations + Tickets for the House of dancing water. Checkin was...

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Helpful?
Thank Arvin S
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Arvin S, Thank you very much for taking time to share your experience with us! It's our honor to receive such a detailed comment from you! We are very happy to hear that you like our room size, room view, bath room layout, free shuttle bus service as well as the service provided by our "friendly and accommodating" team...

Malaysia
Reviewed 3 weeks ago via mobile

We moved to Hard Rock Hotel after stayed in Holiday Inn. It's was a nice hotel too, the room amenities, the hotel ambience and etc..was meet our expectation. Thank you for your staffs provided professional and friendly service.

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Helpful?
Thank RTK0622
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi RTK0622, Thank you so much for taking time to share your experience with us! We are glad to hear that you like our room amenities, hotel ambience, the service provided by our "professional and friendly" team members and we met your expectation! Thanks for your compliments! We hope to see you again very soon! Rock On!

Reviewed 4 weeks ago

the Hard Rock Macau is far from the glitz and glamour of the newer, fancier properties, but I like because (a) it is conveniently located between Wynn Palace and The Venetian, which are the anchors of the Cotai strip (b) it is not a big hotel and easy to get around (c) reasonably priced (d) has an adequate gym breakfast...

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Helpful?
Thank yaniv s
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi yaniv s, Thank you so much for taking time to share your experience with us! We are happy to hear that you like our hotel location, Body Rock as well as buffet breakfast! We hope to see you again! Rock On!

Hong Kong, China
Reviewed 4 weeks ago

This hotel had some great bits and not so good bits. The good bits include location, choice of restaurants in the complex, offers double queen room (which was a great option given we were travelling with our son). The not-so-good bits include: 3pm check-in however the room wasn't ready until 4.30pm (not sure why it takes so long when the...

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Helpful?
Thank RochCorb
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi RochCorb, Thank you so much for taking time to share your experience with us! We are so glad to hear that you like our hotel location, choice of restaurants as well as the room type! For the feedback about the check-in & check-out process, we will share your feedback with our Front Office team for further investigation and improvement....

Singapore, Singapore
Reviewed 4 weeks ago

Had a great experience at Hard Rock Macau. Reception Staff were tremendous and couldn't do enough to help. Atmosphere in the Hard Rock Café was great and the bar staff excellent. Pity Hard Rock Singapore cannot emulate them as the bar is totally sterile!! Only problem in Hard Rock Macau (and it is a small one) you had to stretch...

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Helpful?
Thank John L
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi 478matthewc, Hi John L, Thank you so much for taking time to share your experience as well as compliments with us! We are so glad to know that you had a great stay with us! Also, we are happy to hear that you like the atmosphere in Hard Rock Cafe as well as the service provided by our "tremendous"...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Price Range: $150 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
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Hotel Style:
#6 Casino Hotel in Macau
#9 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
#17 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Macau staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
Nnuhhead, 9 Apr 2017 | Read review
“Got our rooms at 2pm even though the published check-in time is 3pm.”
295lesliel, 15 Feb 2017 | Read review
“They have connecting rooms . We didn't get them even though we booked two rooms.”
GayatriKrish, 12 Feb 2017 | Read review
“Ask for high floor to enjoy a better view”
CyrilHK, 23 Jan 2017 | Read review
“hogh floor, venetian view”
happykl, 17 Jan 2017 | Read review
5 of 5