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Hard Rock Hotel Macau

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#18 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hard Rock Hotel Macau
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914 Reviews from our TripAdvisor Community

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Showing 625: English reviews
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Seoul, South Korea
Reviewed yesterday NEWvia mobile

This hotel is great because the staff are so helpful and lovely. Got a nice room with a view of the Venetian. Had a wonderful stay. The pool was open despite it being March, the water was warm and you could hear music while underwater. Great stay. Website doesn't take Unionpay for whatever reason, which was really annoying.

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Helpful?
Thank Adrienne K
McKinney, Texas
Reviewed 3 days ago NEWvia mobile

Stayed one night here and great as ever. Prices are reasonable and room is nicely appointed. Service is always good and checkin was efficient. Breakfast was included and wide variety of choices plus eggs/omelette cooked to order. I like the self serve on juice and coffee, as well as the whole buffet type concept.

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Helpful?
Thank Alan W
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Alan W, Thank you so much for taking time to share your great experience as well as compliments with us! It's our great honor to be your favorite hotel in Macau! We are thrilled to hear that even you only stayed one night with us but it was great as ever! Also, we are glad to know that you...

singapore
Reviewed 6 days ago NEWvia mobile

We stayed one night at Hard Rock hotel Macau, the room is huge and comfortable. As what you would expect from any Hard Rock Hotel. Took the free shuttle from the ferry terminal in Taipa and reached the hotel within few minutes, check in was quick and the staffs friendly. The rooms are clean. There are restaurants at the second...

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Helpful?
Thank Darren2108
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Darren2108, Thank you very much for taking time to share your experience as well as compliments with us! We are thrilled to hear that we fulfilled all your expectations during your stay with us as well as you like our hotel location, free shuttle bus service, check-in process, room condition and the service provided by our "friendly" team members!...

Reviewed 2 weeks ago

My sister and I had so much fun picking out all the little music details left around the room the minute we checked in - from the little embroidery on the pillow case to the super cute puns on the laundry bag and drink coasters! Breakfast was like any other hotel spread, nothing much to shout about. The lounge singers...

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Helpful?
Thank Chew Y
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Chew Y, Thank you so much for taking time to share your Fun experience with us! It's our honor that you had such a comfortable stay with us! We are so glad to hear that you and your family like our hotel location, free shuttle bus service, little music details in our room as well as the music entertainment...

Penang Island, Malaysia
Reviewed 2 weeks ago

Spacious rooms with very hip and young elements. The location is wonderful - just below is a shopping area and yet its lobby is well reserved for the hotel guests only. You don't have to go through a whole group of visitors to get to the reception (like what you would experience in most other major hotels in Macau). It's...

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Helpful?
Thank hydrangeasandroses
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi hydrangeasandroses, Thank you very much for taking time to share your experience as well as compliments with us! We are super happy to hear that you like our hotel location, room condition, free shuttle bus service, breakfast at R Bar, music entertainment at Hard Rock Cafe as well as the service provided by our "excellent - friendly and helpful...

Southampton, United Kingdom
Reviewed 2 weeks ago via mobile

Had a one night stay in the Hard Rock Cafe Hotel in a Corner Suite room. Well from start to end the stay was superb. I must say Merven the Concierge was incredibly helpful when asking questions. The corner suite room was huge and provided us with everything we needed. Plus we had a view of the Venetian hotel. I...

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Helpful?
Thank 478matthewc
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi 478matthewc, Thank you very much for taking time to share your experience as well as compliments with us! We are so thrilled to know that you had such a Rockin' stay with us! Also, we are glad to hear that you like our room, Sound of Your Stay - Picks program, meals at Hard Rock Cafe as well as...

Hong Kong, China
Reviewed 3 weeks ago via mobile

Hard Rock Hotel is a no fuss mid range hotel and a relatively easy on the pocket option amongst a neighborhood crammed with high price 5 star Macau competition. Room is functional with that typical Hard Rock you're a star schtick they labor at. Dined at the cafe which was fine and a largely same same experience you get at...

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Helpful?
Thank ThrillingMe
Surabaya, Indonesia
Reviewed 15 February 2017

Spent 2 nights in this hotel. Great location in City of Dreams, near Venetian and Parisian Macao. Their staff gave great service, but their English accent weren't good enough. Wi-fi connection were very stable and fast. There were shuttle buses to ferry terminal, airport, and border gate.

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Helpful?
Thank KevinJonathan
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi KevinJonathan, Thank you very much for taking time to share your experience as well as compliments with us! We are happy to hear that you like our hotel location, free Wi-fi service, free shuttle bus service as well as the service provided by our team members! We hope to see you again soon! Rock On!

Reviewed 15 February 2017

Front desk staff were very helpful. Thanks Assistant Manager Front Desk Kenny for his service. A very clean room and fresh - nice that there is no trace of smoker smells for the non-smoking rooms. It is conveniently connected to the City of Dreams - Housing of the Dancing Water.

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Helpful?
Thank Leslie L
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Leslie L, Thank you very much for taking time to share your experience as well as compliments with us! We are very glad to hear that you are satisfied with our room cleanliness as well as the service provided by our "very helpful" team members! We will definitely share your Rockin' comment to all our team members as this...

Bangalore, Karnataka, India
Reviewed 12 February 2017

We stayed for 3 nights. The hotel room was spacious and well lit. We had a nice view of the Venetian from our room. The mini bar was well stocked (The hotel calls it the Maxi bar and rightly so). The service is friendly and cheerful. The location is great. You have a lot of places to eat and shop....

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Helpful?
Thank Gayatri K
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Gayatri K, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Price Range: $149 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
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Hotel Style:
#6 Casino Hotel in Macau
#9 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
#17 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Macau staff and other travellers.
16 questions
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Kuala Lumpur, Malaysia
Singapore, Singapore
Kuala Lumpur, Malaysia

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Questions? Get answers from Hard Rock Hotel Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Got our rooms at 2pm even though the published check-in time is 3pm.”
 of 5 bubbles 295lesliel, 15 Feb 2017 | Read review
“They have connecting rooms . We didn't get them even though we booked two rooms.”
 of 5 bubbles GayatriKrish, 12 Feb 2017 | Read review
“Ask for high floor to enjoy a better view”
 of 5 bubbles CyrilHK, 23 Jan 2017 | Read review
“hogh floor, venetian view”
 of 5 bubbles happykl, 17 Jan 2017 | Read review
“request for higher floor with view of The Venetian”
 of 5 bubbles , 11 Jan 2017 | Read review
5 of 5