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14/05/2017 15/05/2017
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    Grand Hyatt Macau

    City of Dreams, Edtrada do Istmo, Macau, China
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$59
    US$195
    US$136
    US$195
    US$195
    Traveller (833)
    Room & Suite (500)
    Dining (129)
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    Overview

    • Excellent66%
    • Very good24%
    • Average6%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from Grand Hyatt Macau
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    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Traveller rating
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    Reviewed 4 days ago via mobile

    Recently stayed for 2 nights in a grand king suite. The suite was enormous and extremely comfortable. Every amenity was available and I loved having a Nespresso machine for a morning coffee. Housekeeping was very impressive. I found all the staff to be extremely friendly...More

    Helpful?1  
    Hotel's Favourite
    Reviewed 25 March 2017

    I arrived at the hotel past 1030PM. I was upgraded to Grand Club Tower however my first room was accross an on going construction(MGM Hotel) which you can hear the loud banging. Requested for a room transfer but they are full. Transfer was facilitated the...More

    Helpful?2  
    Response from Grand Hyatt M, Director of Sales at Grand Hyatt Macau

    Dear kennedye_13 Thank you for your feedback following your recent stay with us. We are happy to hear that we have been able to turn around your room experience and have enjoyed the room’s fountain view, facilities and size. We look forward to having you...More

    Reviewed 1 week ago

    The City of Dreams complex, which this hotel is part of, is now a bit dated compared to the other large and newer complexes in Macau. The Grand Hyatt is the same. The rooms need updating. Service was fine, but not outstanding. One cannot compare...More

    Helpful?
    Response from Grand Hyatt M, Director of Sales at Grand Hyatt Macau

    Dear Oski85 Thank you for your feedback. We sincerely appreciate your comments which are helpful in making improvements to our hotel and facilities. We hope to welcome you back soon and allow us another opportunity to deliver exceptional service that you have come to expect...More

    Reviewed 1 week ago

    Having been in many luxury hotels, Grand Hyatt was definitely among the top three. Starting from the reservation process, where Alice Liau responded to every request and already blew me away with her patience and kindness, to the warm welcoming at the reception by Renee...More

    Helpful?
    Response from Grand Hyatt M, Manager at Grand Hyatt Macau

    Dear KristinaBMB, Thank you for taking the time to share your recent stay with us at Grand Hyatt Macau. I am very pleased to see that you had a fantastic stay; in particular I am thrilled to read your comments about our team - ultimately...More

    Reviewed 1 week ago

    We had a problem during check-in and took like 45 minutes to fix it. It had nothing to do with the hotel but the travel agent though. Other than the wait we had a great stay in Grand Hyatt. Got upgraded to a suite and...More

    Review collected in partnership with Hyatt Hotels
    Helpful?
    Response from Grand Hyatt M, Director of Sales at Grand Hyatt Macau

    Dear CherryLui Thank you for sharing your comments during your stay with us. We are sorry to hear that the start of your stay had not been satisfactory due to the long check in time. Our team has looked into corrective steps with the travel...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$169 - US$453 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Macau
    • #6 Family Hotel in Macau
    • #6 Business Hotel in Macau
    • #6 Luxury Hotel in Macau
    • #8 Romantic Hotel in Macau
    Photos
    Traveller (833)
    Room & Suite (500)
    Dining (129)
    Pool & Beach (32)
    Nearby
    Nearby Hotels
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    Nearby Restaurants
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    Nearby Attractions
    Casino at Venetian Macao
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    Questions & AnswersAsk a question
    footloosetomcat
    Hi - interested to book for 3 nights, 3 pax - what is the best way to contact the hotel? email, viber, facebook would be first options.
    16 July 2015|
    Answer Show all 3 answers
    Response from Bertha Y | Reviewed this property |
    I prefer to book online eg. Bookingcom or Agoda.
    1
    Vote
    BearWong
    Is there any door at bathroom? Or is it an open bathroom?
    28 November 2016|
    What is your answer?
    Posting guidelines
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    600janec
    我想知道飯店有提供小廚房嗎?
    21 June 2015|
    Answer
    Response from Bertha Y | Reviewed this property |
    沒有!
    0
    Votes
    Room Tips
    "Best view is facing the Wynn Palace fountain lake"
    Read review
    "Avoid room facing the on going MGM construction"
    Read review
    "Pick a room overlooking the pool."
    Read review
    "Best view of swimming pool or facing Wynn Palace fountain."
    Read review