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Grand Hyatt Macau

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#5 of 95 Hotels in Macau
Certificate of Excellence
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Grand Hyatt Macau
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889 Reviews from our TripAdvisor Community

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Showing 615: English reviews
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Hong Kong
Reviewed 3 days ago NEW

Stay at the Grand Hyatt Macau for one night last week. The package included an upgrade fountain view room, free mini bar, free buffet dinner at the well-known mezza9, free in-room breakfast with your own choice, free standard laundry service, two round trip ferry transfer to and from Hong Kong. Cost only HKD2,496!approx USD321) for two persons. The Grand Hyatt...

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Helpful?
Thank BluesMan2047
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear BluesMan2047 Thank you for taking time to share your experience following your recent stay with us. We are delighted to hear that you appreciate the room package that we had offered to you and it was great to know that our service met your expectation. However, we are disappointed to hear about dining experience at the mezza9, we will...

Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

A typical Hyatt welcome, the moment you walk through the doors, the bellboys are ready to escort you. Checking in on The Ambassador Club floor with a welcome drink then escorted to our room, which had amazing views from every window. The real surprise was in the evening w hen the light show started we just sat on our lounge...

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Helpful?
Thank Rosemary S
About Hotel's Favourite Review
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Rosemary S, Thank you for taking your precious time to share your experience on TripAdvisor following your recent stay with us. We are most delighted to know that you had an overall comfortable and pampered stay and liked the arrangements prepared in celebration of your birthday. We look forward to welcoming you back for another wonderful stay in the...

Reviewed 4 days ago NEW

Great hotel, with excellent staff. Stayed on executive club floor, club staff very helpful and friendly. Always happy to organise bookings, offer information, advice re: restaurants, things to do. Breakfast and evening cocktails & canapés were excellent. Afternoon tea was very underwhelming in comparison. Overall a great break, would definitely go back and recommend.

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Helpful?
Thank Fiona M
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Fiona M, I was so pleased to read your excellent review on your recent stay here at Grand Hyatt Macau. It fills me with great joy to learn that you enjoyed your stay and you found my team especially the Grand Club associates to be the helpful and friendly. Rest assured that I will be sharing your kind words...

Reviewed 1 week ago via mobile

I went there with my boyfriend to celebrate his birthday. The staff was nice to prepared a cake to deliver at evening turndown time. The room is spacious with a very comfy bed. I like the hotel some much because it's quiet without the crowd yet convenient enough with the shuttle bus service. Overall an excellent stay.

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Helpful?
Thank Kayi C
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Kayi C It was so lovely to read your excellent review on your recent stay here at Grand Hyatt Macau. It fills me with great joy to learn that your boyfriend birthday celebration went well. I am delighted that you like our hotel and most importantly you had an excellent stay with us. We look forward to seeing you...

Hong Kong, China
Reviewed 1 week ago

Very good size room, new and modern, got upgraded to the tower, superb front office personnel, a casino hotel without the usual hustle bustle of a casino hotel, great oasis in Macau, fantastic Restaurant for Macanese food, the Mezza9, ate everyday there.

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Helpful?
Thank anaHongKong2017
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear anaHongKong2017 Thank you for sharing your invaluable feedback. We are delighted to note that you enjoyed your stay and found the mezza9, service and overall hotel condition to be good. Greatly appreciated your kind notes. We hope to having you again in the near future. Thank you Chua Thin Thin Hotel Manager

Hong Kong, China
Reviewed 1 week ago

I recommend to try the buffet at mezza9 at the hotel. Unlike other standard buffet dinners, they offer a variety of ways of cooking fresh seafood to suit your personal favours. I did enjoy the food there, especially the fresh Boston lobster and crabs. Yummy!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 293jackyp
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear 293jackyp Thank you for taking the time to let us know about your dining experience at the mezza9. We are grateful to know our buffet diner concept "Dining from the Kitchen" suits to your liking. We always want to ensure all the food are fresh and you can choose the cooking method as you like. We hope to seeing...

Ipoh, Malaysia
Reviewed 2 weeks ago

First guided by well manners staff for the smooth check in. Stayed a night in king suite, it was super spacious both room & living area, clean, things are well maintained.... Hotel location was great to access C.O.D shopping area & restaurants.

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Helpful?
Thank LingChelsy6789
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear LingChelsy6789 I was so pleased to read your excellent review on your recent stay here at Grand Hyatt Macau. It fills me with great joy to learn that you enjoyed your stay so much and you found my team to be well mannered and professional. I will be sharing your kind words and comments to the team and they...

Hong Kong, Hong Kong
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank dorcaswingszen
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

HongKong
Reviewed 3 weeks ago

We have stayed at the hotels for several times. It's really our first priority when considering which hotel to stay. The rooms are spacious, cozy and modern. The hotel staff are really professional and thoughtful. They remember our staying preference and always welcoming us on different ways. Most of the time we stayed at the grand club tower where we...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Pui Kuen C
Grand Hyatt M, Front Office Manager at Grand Hyatt Macau, responded to this review

Dear Ms. Chan, I was so pleased to read your excellent review on your recent stay here at Grand Hyatt Macau. It fills me with great joy to learn that you enjoyed your stay so much and you found my team to be the most professional and thoughtful you have ever encountered. Rest assured that I will be sharing your...

Singapore, Singapore
Reviewed 3 weeks ago

First impression was good. Staff pleasant but food wise could be better in terms of breakfast and lunch as we were stuck there for 4 days eating the same food. My room was noisy could be because of the air conditioning

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 551jeremiahc
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear 551jeremiahc Warm greetings from Grand Hyatt Macau! Thank you for taking time to share your feedback following your recent stay with us. We are concerned that breakfast and lunch offerings have not been satisfactory and will take this on for review and enhancement. We have also looked into the air conditioning noise in the room. Again, thank you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 

Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Region: China > Macau
Price Range: $217 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Travelocity, Booking.com, Hyatt Hotels Corporation and Jetsetter so you can book your Grand Hyatt Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Macau Hotel Macau
Hotel Style:
#4 Spa Hotel in Macau
#5 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Macau staff and other travellers.
3 questions
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Questions? Get answers from Grand Hyatt Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room overlooking the pool.”
 of 5 bubbles I9911ENfionam, 19 Mar 2017 | Read review
“Best view of swimming pool or facing Wynn Palace fountain.”
 of 5 bubbles kerenfung, 21 Feb 2017 | Read review
“Room with fountain view”
 of 5 bubbles R2002QFvincentc, 31 Jan 2017 | Read review
“All the high rooms have excellent views of the light shows.”
 of 5 bubbles rosemarys671, 30 Jan 2017 | Read review
“Very nice breakfast”
 of 5 bubbles Pv2017, 14 Jan 2017 | Read review
5 of 5