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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 95 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,703 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,306: English reviews
Los Angeles, California
Reviewed 12 January 2017

The hotel is right in the center and very well connected with other properties. We upgraded the room to the suite but the view was of the back side not facing the hotels. We lived with that as the service was good and the food options at both breakfast and dinner buffet reasonably well. One of the pools were under...

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Helpful?
Thank DivyaBhasin
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear DivyaBhasin, Thank you for staying with us and we are glad to hear that you enjoyed our hotel facilities and location. We hope to welcome you back with us again soon, so you can relax at our Sala pool after its annual maintenance! Best Regards, Guest Experience Team

Reviewed 11 January 2017

This is a hotel in a casino. I guess all the usual expectations are there. The crowds, the type of crowds, the crowds, the type of crowds... oh, did i just repeat myself? AH HA HA HA! Excuse me there. Other than the crowds, this is an EXCELLENT hotel. This is pure luxury! Clean comfortable and extremely nice rooms that...

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Helpful?
Thank Xander L
Reviewed 11 January 2017

I am SPG Ambassador and got a chance to try this location last week. This hotel is great and new. The Platinum lounge is large and the food is great. We stayed in a suite which was huge and provided us everything that we need during our stay. There is a free shuttle from the ferry port which is nice....

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Thank Lior B
Hong Kong, China
Reviewed 10 January 2017

Have visited this Hotel many times over the last few years. This time check in at the SPG counter was very quick and the room was ready. The rooms are quite big and have everything you need. Did not have any room upgrade for being SPG Gold. The hotel is easy to get to from the ferry terminal by free...

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Thank bmcburn
Reviewed 10 January 2017

Let me start this by saying that I currently have no elite status with SPG, and part of the reason I started staying at this property was due to my platinum challenge. Since I have no status, I walked into the hotel expecting mediocre or average treatment and pretty much figured that the rooms will be your typical standard hotel...

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Helpful?
Thank Immortalist
hong kong
Reviewed 9 January 2017 via mobile

Stayed there for 1 night and booked a room at club floor. The room and the bathroom was very big, but looked tired. Check in at the club was fast but I walked pass the check in for other rooms and the queue was so LONG!! This hotel has a few hundred rooms so don't know how long those people...

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Thank ET101HongKong
Dublin, California
Reviewed 8 January 2017

We stayed here for two nights as part of our tour. The room was nicely furnished. The bathroom was spacious and cleaned. Our room has an stunning view of the Eiffel Tower of the Parisian Hotel. The hotel has easy access to the shopping mall and the Parisian Hotel. The buffet had a very good mix of Western and Chinese...

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Helpful?
Thank 2Travelnuts101
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear 2Travelnuts101, Thank you for staying with us and we are delighted that you found our location convenient and enjoyed your stay. We hope we will welcome you back soon to create another memorable stay for you. Best Regards, Guest Experience Team

Kent UK
Reviewed 8 January 2017

We have been to many hotels and this is not a good one! we paid the extra for the Club Service and its not worth it. Breakfast service not good club room too big and not enough people to run it. Food always cold and not replenished enough. We did make a formal complaint to the Manager and she tried...

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1Thank Teresa53
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Teresa53, Thank you for sharing your experience with us. We apologize for the services which have disappointed you during your recent stay. We have shared your feedback with respective departments for further review and improvement to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations. Once again, please accept our sincerest apology. We highly...

Dubai, United Arab Emirates
Reviewed 7 January 2017 via mobile

We loved every moment of our stay and visit to Macao. The family suite was tastefully furnished, relaxing and with an excellent view of miniature Eiffel Tower at the newly opened Parisian hotel. Easy access to the malls for shopping was enjoyable. I'm not a casino fan, but if you are you will enjoy it too.

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Thank Mwikali2015
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Mwikali2015 Thank you for staying with us. We are delighted that your stay sounded so perfect. We hope we will give you and your family another memorable stay in the near future. You are welcome to contact us directly on Guestrelations.macao@sheraton.com for future visits. Best regards

Dubai, United Arab Emirates
Reviewed 5 January 2017

The hotel stay and the service was really great. Worst part is the membership which I don't recommend as they don't credit any points if you book through an agent. They should change their terms or else no one will be encouraged to stay. Macau hotel is in great location but in many countries I travel there are equal or...

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Helpful?
Thank Ratheesh R
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ratheesh R Thank you for sharing your experience with us. I am sorry you were not aware of not receiving points in advance of you making your reservations, we do offer points on any incidental spend you may have had with the hotel, with Food & Beverage or Spa. In the future I would recommend you booking with spg.com...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $159 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
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Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Higher the better”
jackbI5700CT, 22 Apr 2017 | Read review
“Room facing Parisian Hotel”
Ksheric, 22 Apr 2017 | Read review
“for a bit more, try the executive suite”
ericsze007, 20 Apr 2017 | Read review
“Ask for higher floors for a good view of the Cotoi strip”
920kshitijs, 19 Apr 2017 | Read review
“Room facing the Parisian hotel is nice as you look over the eiffel tower.”
dom3vans, 19 Apr 2017 | Read review
5 of 5