We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Macao Hotel, Cotai Central

Show Prices
#19 of 94 Hotels in Macau
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,593 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
See the most recent reviews
Showing 3,233: English reviews
Hong Kong, China
Reviewed 24 August 2016

Room was very clean, spacious, extremely comfy bed and bedding sets. Bathtub was a bit too small and narrow but nice still. The fake La Tour Eiffel was right next to the Sands area, an interesting new selling point of Macau. Pool to public was just ok, too small, pity that the large pool at 8th floor was only open...

 Report
Helpful?
Thank mma113
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear mma113, Thank you for staying with us. We are glad to hear that you an enjoyable stay in your room and the view from our hotel. You can definitely bring your Sheraton Signature Sleep Experience back home by just simply checking out Sheraton Store. We would like to invite you to try our Jaya pool on 4/F next time...

Reviewed 24 August 2016 via mobile

Good hotel very comfortable but do not put any clothes in for laundry , it will cost you a fortune , but everything else well worth a stop over. The staff are very cheerful and to go shopping in the malls is easy and there are a lot of good restaurants within easy walking distance .

 Report
Helpful?
Thank Murdoch M
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Murdoch M, Thank you for staying with us. We are delighted that you had a pleasant stay and found our location convenient. We hope we will welcome you back soon to create another memorable stay for you. Best Regards, Guest Experience Team

Hong Kong, China
Reviewed 23 August 2016

Check-in took over an hour due to hundreds of people all trying to check in mid-afternoon after check-in opened. Hotel and room were nicely appointed and comfortable. The hotel location is good in central Cotai part of Macau. Food choices are limited if you're a westerner and don't want to eat Chinese food every meal. We ended up walking 10...

 Report
Helpful?
Thank ATeam2013
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ATeam2013, Thank you for sharing your experience with us. We are happy to know that your find our location convenient. We strive to deliver a personalised experience to all our guests. Do stay in touch with us on our websites, or reach out to our friendly hotel staff during your next stay to have a customized dining and travel...

New Delhi, India
Reviewed 23 August 2016

i attended a conference in Macau and stayed at the Sheraton. the hotel is everything to offer from casino, shopping mall to good food. the other advantage is it is walking distance from Venetian. nice big rooms the only challenge it is so huge that one gets confused on how to reach the room

 Report
Helpful?
Thank Mohit D
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Mohit D, Thank you for sharing your experience with us. We are glad to hear that you enjoyed our hotel facilities and found our location convenient. We strive to deliver a satisfied experience to all our guests. Do reach out with hotel staff when you need help during your next stay. We look forward to welcoming you back in...

Hong Kong, China
Reviewed 23 August 2016

There's nothing that leaps out about the Sheraton Macau when you compare it with all the other hotels of a similar level. Check in and especially check out takes a while because there are not usually enough people manning the desks, but the rooms are clean and well enough equipped and for the price I think it's a pretty goos...

 Report
Helpful?
Thank MissLambkins
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear MissLambkins, Thank you for staying with us. We are glad to hear that you enjoyed our room facilities and dinning. As the largest Sheraton Hotel in the World, we do experience peak times where there are more guests and possible logger waiting time for check-in and check-put. We appreciate your understanding. It will be great if you can kindly...

Hong Kong, China
Reviewed 22 August 2016

My fiance and I decided to go to Macau for an overnight stay as she had never been there before. We booked the Sheraton as it was good value. Ctrip appear to be the best price to promote people to go to Macau. We arrived by fast ferry from Hong Kong. At the ferry pier there are a number of...

 Report
Helpful?
Thank Bourneman1971
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Bourneman1971, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one. Your compliments on your room condition will be shared with team in order to recognize them for a job well done! Thank you for sharing this with us! We hope to have the opportunity to welcome you back in the...

Reviewed 21 August 2016 via mobile

A 5-star hotel with nice staff. Making guests feel at home but with exciting and relaxing holiday mood in such a busy and large hotel in such a tourism city is not an easy task. Well done, Sheraton! I have stayed here for more than 20 nights up to now this year.

 Report
Helpful?
Thank CECILIA O
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear CECILIA O, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one. We will pass on your compliments to our team in order to recognize them for a job well done! We hope to have the opportunity to welcome you back in the not too distant future. For any assistance with...

Reviewed 21 August 2016 via mobile

Stayed at Sheraton again this year for the annual pool party pilgrimage in Macau. Check in took half an hour - way too long! Apparently they can't find a suitable room even though we have included them in our reservation. When we landed a room at the end of the (long) corridor, its toilet has a sewage smell, probably due...

 Report
Helpful?
Thank Zac C
Reviewed 21 August 2016 via mobile

We were there just for a quick break and the hotel is so different than every other hotel in the area and is really suitable for families and as we enjoyed the hospitality from the time we arrived at the hotel and wonderful reception in the Elite check in area from them associate who checked us in and her anticipation...

 Report
Helpful?
Thank Rajesh S
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Rajesh S, Thank you for taking the time to share your experience with us. We are sorry to hear the situation that you had encountered and glad to know that our team was able to provide assistance in time. We have shared your compliments with the team in order to recognize them for a job well done! We hope...

Ohio
Reviewed 20 August 2016

Just a quick couple night stay here, no complaints. Close to all the other hotels, restaurants, casinos, etc. Was a little bit of a line checking out, but it moved along and eventually we got out. Make sure you plan the shuttles and taxis accordingly to the ferry.

 Report
Helpful?
Thank JK_trips
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear JK_trips, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one with the room condition, hotel facilities as well as service extended. Once again, thank you for the valuable feedback! We hope we will provide another memorable experience for you during your next stay. Best Regards, Guest Experience Team

3,684 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3626)
Viewed
Hotel & Grounds (412)
Viewed
View from Room (224)
Viewed
Pool/Beach Area (125)
Viewed
Room/Suite (855)
Viewed
Bathroom (333)
Viewed
Dining (217)
Viewed
Business Centre/Function Rooms (14)
Viewed
Family/Play Areas (23)
Viewed
Other (1423)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Dining (14)
Viewed
Pool/Beach Area (10)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (15)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (7)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Macau hotels
0.3 km away
Conrad Macao Cotai Central
5.4 km away
Holiday Inn Macao Cotai Central
6.5 km away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.5 km away
Studio City Macau
Studio City Macau
#23 of 94 in Macau
837 reviews
1.0 km away
JW Marriott Hotel Macau
0.4 km away
Hard Rock Hotel Macau
Hard Rock Hotel Macau
#18 of 94 in Macau
917 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $153 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
85 questions
Ask a question

See all questions (85)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location”
 of 5 bubbles Kapin1019, 22 Mar 2017 | Read review
“Request for rooms near the elevator if you prefer to not walk so much.”
 of 5 bubbles dearanabanana, 21 Mar 2017 | Read review
“high floor is better~”
 of 5 bubbles 7elliec, 14 Mar 2017 | Read review
“If you ask Parisien View, you can enjoy great sightseeing.”
  • you can see the hotels in Cotai. Studio City, Venetian and Parisien.
 of 5 bubbles wishuahere, 7 Mar 2017 | Read review
“Join SPG for special rate”
 of 5 bubbles josephinek990, 27 Feb 2017 | Read review
5 of 5