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Sofitel Macau at Ponte 16

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3,161 Reviews from our TripAdvisor Community

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Showing 2,222: English reviews
Canberra
Reviewed 4 days ago NEW

Stayed one night on a whim. After one night in HK/Kowloon, decided to ditch the future reservations and return to Sofitel Macau for the duration of our stay. Staff so attentive. Luxury abounds.. Bravo to Sofitel Macau

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Helpful?
Thank C-Tis-Me
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear C-Tis-Me, Greetings from Sofitel Macau At Ponte 16. It is with great pleasure that I read that you enjoyed your stay with us so much you decided to change your plans and come back. This is the greatest reward and compliment our Ambassadors could receive as we always strive to create memorable experiences. Thank you for sharing your feedback...

Singapore, Singapore
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Verra Y
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Mumbai (Bombay), India
Reviewed 1 week ago

We were here in the last week of December and the Christmas decorations were awesome. Good food and we got a nice sea-facing room with a beautiful view. One of good hotels in Macau. The area around the pool gives fantastic view of the Macau skyline

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Helpful?
Thank kavs1101
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear kavs1101, Greetings from Sofitel Macau At Ponte 16, I hope this message finds you well. Your feedback is highly appreciated and it makes me very happy to read that you enjoyed your stay so much. Moreover, thank you for your compliments on our Christmas decoration. Very soon, you will be able to see our amazing Chinese New Year decoration....

sydney
Reviewed 1 week ago

We had a large group of 9 people, spread over 4 rooms. We were initially given rooms on the 9th floor, which is a smoking floor. (Mainland Chinese tourists love to smoke) It was only after complaining that we were give rooms on the 13th, 16th & 17th floor. The room on the 17th floor was nice as it was...

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Helpful?
Thank cpr2exs
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear cpr2exs, Greetings from Sofitel Macau, thank you for sharing your feedback on TripAdvisor. Your feedback is very valuable and highly appreciated. We are glad that you and your friends had an enjoyable stay with us. However, I am sorry that there were some points where we couldn't meet your expectations. They have all been shared and discussed with our...

Mumbai (Bombay), India
Reviewed 2 weeks ago

Hotel looks ordinary as compared to the other opulent hotels in Macau. But it scores on its location being in the heart of the city. The staff, especially at the concierge were polite and helpful. We were pleasantly upgraded and were helped in making reservations for dining/ shows. The suite room was big and well maintained. Overall a good stay

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Helpful?
Thank Gul28
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Gul28, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback, in particular for our Concierge. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Sydney, Australia
Reviewed 2 weeks ago via mobile

We visited Macau for 3 days to see the city on our first visit. The Sofitel Macau is a very comfortable, clean and modern hotel as you would expect. I would recommend it for anyone wanting to visit Macau, and whose main aim is to see the city rather than gamble. The Sofitel is based on the edge of the...

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Helpful?
Thank DrewAV
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear DrewAV, Thank you for taking the time to share your feedback, it is highly appreciated. I am very happy to read that you have enjoyed your 3 day stay with us and liked our facilities and design. Moreover, thank you for your recommending our hotel to other travelers. We hope to be able to welcome you back soon. Best...

Singapore, Singapore
Reviewed 2 weeks ago

Review collected in partnership with Sofitel.com
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1Thank Koon Sang L
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Singapore
Reviewed 2 weeks ago

We enjoyed our stay here very much. It's within walking distance to the ruins of St Paul and the older parts of Macau, which is what we were more interested in (though there is a casino on the hotel grounds too). The service and breakfast were great.

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Helpful?
Thank ineedaholiday72
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear ineedaholiday72, We hope you had a great start into the New Year! I am glad to read that you had a comfortable stay enjoyed our service as well as the location of the hotel. Thank you for sharing your feedback with our TripAdvisor community. We hope to welcome you back in the future. Best Regards, Marcelo Sparberg

Hong Kong, China
Reviewed 2 weeks ago via mobile

My in-laws visit Macau regularly and they frequently stay at the Sofitel Ponte 16. Jenny from Front Desk is always polite, courteous, and professional. They always enjoy their stay at this property and will return again.

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1Thank vpwwang
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear vpwwang, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments and compliments for Jenny with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Lennox Head, Australia
Reviewed 2 weeks ago

Thanks to brilliant service from Nikkole Princess and Lisel from floor 17 checkin we had a most wonderful stay at Ponte 16 Softel. The suite was amazing. The food in the club was fantastic so were the cocktails which just keep coming. You will be treated like royalty at this hotel as attention to detail is very important. The bathrooms...

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Helpful?
Thank 4thtime
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear 4thtime, Greetings from Sofitel Macau At Ponte 16, e very much appreciate your comments regarding your your recent stay with us. It is always a pleasure to receive positive feedback and such great praise. I will share your comments with our team and in particular your compliments for Nikkole, Princess & Liezl. They are indeed a great asset for...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $144 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Agoda, ACCOR, Travelocity, Booking.com, Hotels.com and Jetsetter so you can book your Sofitel Macau at Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#12 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
28 questions
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View”
 of 5 bubbles C-Tis-Me, 15 Jan 2017 | Read review
“Ask for sea facing rooms”
 of 5 bubbles kavs1101, 10 Jan 2017 | Read review
“the best views are the ones facing the city - those of the inner harbour and China are not as good. High floors have better views.”
 of 5 bubbles cpr2exs, 6 Jan 2017 | Read review
“Pay extra to upgrade your room”
 of 5 bubbles 4thtime, 2 Jan 2017 | Read review
“1. When checking in request for a room with a view of the waterway/river 2. Allow 15-20 mins waiting time for shuttle plus traffic”
 of 5 bubbles 580benc, 1 Jan 2017 | Read review
5 of 5
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