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Sofitel Macau at Ponte 16

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#13 of 93 Hotels in Macau
Certificate of Excellence
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Sofitel Macau at Ponte 16
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3,196 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau at Ponte 16
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Showing 2,240: English reviews
Hong Kong, China
Reviewed 3 weeks ago

I came here for a night with the family, we booked two rooms. It started at the ferry terminal where we decided to take the shuttle bus - there was a line down the road and unlike the bigger hotels, Sofitel only had a small bus. We ended up waiting in line forever (and getting cut by a lot of...

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Helpful?
1Thank JSHongKong852
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Bonjour Jane S, Thank you for taking the time to share your feedback with our TripAdvisor community. I am very sorry to read that we were overall not able to meet your expectations. Your review has been shared and discussed with our team. We most certainly understand your points of criticism and take them very seriously. Most importantly, we will...

Hong Kong, China
Reviewed 3 weeks ago via mobile

Stayed with my wife and kids in the eternal glamour mansion. It's a 3 bedroom 2 floor duplex with 2 living rooms and 3 jacuzzis Completely decadent and stylish without going over the top. Glam in every way. Forget our budget, the hotel itself is amazing. Regardless of what room type you stay in, the hotel is sensational. At no...

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Helpful?
Thank roshan m
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear roshan m, Greetings from Sofitel Macau At Ponte 16 & Kung Hei Fat Choi! We are very pleased to read your excellent review and have shared it with all of our Ambassadors. It was a great pleasure to welcome your family here and we hope we have a chance to welcome you all back in the near future. Thank...

Hong Kong, China
Reviewed 3 weeks ago

Macau Sofitel is a nice hotel with very good service in particular in the Executive Lounge. The Executive Room is in good size, clean and the bed comfortable. As an Accor Platinum member, I feel priveleged to have my room upgraded but normally late checkout will normally be allowed at 2 p.m. over the last 3 occasion. To this, I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank wltam013
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear wltam013, Greetings from Sofitel Macau At Ponte 16. Thank you for taking the time to share your experience on TripAdvisor. Your comments have been shared with our team and are highly appreciated. It fills us with great pleasure that you rate our Club Sofitel Lounge so highly. I am sorry that we were not able to provide you with...

Hong Kong, China
Reviewed 4 weeks ago via mobile

We were bumped up to executive at no extra charge, and loved the tea and cocktails in the lounge on the 17th floor. The rooms were spacious and clean. The exterior of the hotel is nothing special, but the inside has been redone.

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Helpful?
Thank Weeeen
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Weeeen, Thank you for sharing your feedback with us on TripAdvisor! It is highly appreciated. I am very happy to read that we were able to exceed your expectations and that you enjoyed the complimentary surprise upgrade with afternoon tea & cocktail in our Club Sofitel. We hope to be able to welcome you back in the future. Best...

Melbourne, Australia
Reviewed 4 weeks ago

This is the sixth time we have stayed at the Sofitel. I had been disappointed that we had never been given an upgrade and told the management this. To their credit they rectified the situation and this year we were upgraded to a Premier Suite. We were given exemplary service from everyone at the hotel from the Well Being manager,...

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Helpful?
Thank Linda E
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Linda E, Greetings from Sofitel Macau At Ponte 16. It makes us very happy to read your review and to receive your great compliments. I am glad that you enjoyed the upgrade to our Prestige Suite and it was a pleasure for our Ambassadors to welcome you back and for myself to meet you personally. We highly value our...

Timbuktu, Mali
Reviewed 4 weeks ago

I love Sofitels and this was no exception. Stylish, modern and elegant lobby and rooms, huge bed, large bathroom with brilliant multi-function shower, free 3G smartphone to use for calls/data around town - certainly a room you'd want to spend time in. The location is great for those who don't just want to gamble (although there's also a casino beneath...

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Helpful?
Thank Up1ntheair
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Up1ntheair, Greetings from Sofitel Macau At Ponte 16. Thank you for taking the time to share such detailed impressions and feedback on your stay with the TripAdvisor community. It is highly appreciated. Your compliments on our facilities as well as the service, breakfast and moreover the cLub Sofitel team have made our day! They have all been shared with...

Denpasar, Indonesia
Reviewed 4 weeks ago

My experience & expectations towards Sofitel Ponte is absolutely superb. From the time at check in to check out. I have stayed for 3 nights to attend the awards presentation for Hotelier 2016 held at Parisian .The hotel is very clean ,big and modern,room was just great .The reception staff was efficient and friendly. Breakfast at the same restaurant was...

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Helpful?
Thank Suweca2014
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Suweca2014, Thank you for taking the time to review your stay at Sofitel Macau At Ponte 16. Your feedback is very valuable to us and it has been shared with our team. It makes us very happy to read that you have enjoyed your stay and to read your positive comments on the cleanliness and design of our rooms....

Perth, Australia
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Mikeykdi
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

We stayed here one night for transit before going home at the next day. We chose this hotel with high expectations for sure. The interiors itself undeniable, great. The locations is so so. But for the services need to be improved indeed! 1. No welcome drink, as a member of accor plus, welcome drink is a must compliment that customers...

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Helpful?
Thank sanigandhia
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear sanigandhia, Greetings from Sofitel Macau At Ponte 16. First of all, I would like to express my sincere apologies for not having met your expectations. We strive to deliver a great guest experience at Sofitel and we are sorry that we were not able to deliver this in your case. Your comments have been shared and discussed with our...

Canberra
Reviewed 15 January 2017

Stayed one night on a whim. After one night in HK/Kowloon, decided to ditch the future reservations and return to Sofitel Macau for the duration of our stay. Staff so attentive. Luxury abounds.. Bravo to Sofitel Macau

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Thank C-Tis-Me
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear C-Tis-Me, Greetings from Sofitel Macau At Ponte 16. It is with great pleasure that I read that you enjoyed your stay with us so much you decided to change your plans and come back. This is the greatest reward and compliment our Ambassadors could receive as we always strive to create memorable experiences. Thank you for sharing your feedback...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $144 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, ACCOR, Booking.com, Travelocity, Expedia, Hotels.com and Jetsetter so you can book your Sofitel Macau at Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
29 questions
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
“Waterfront side might give you more beautiful view”
  • City view from our window
 of 5 bubbles Handoko, 31 Jan 2017 | Read review
“The views from all the rooms are fantastic.”
 of 5 bubbles lindae989, 25 Jan 2017 | Read review
“Both sides of the hotels have great views”
 of 5 bubbles Up1ntheair, 23 Jan 2017 | Read review
5 of 5