We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos, Macau, China
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • Historic Centre of Macau
    0.2 km
  • 5 star hotel
  • Pool
Reviewed 30 May 2014
Viva Sofitel
This was my first experience in Sofitel and my first in any... more
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]}}
Add Photo Write a Review

3,169 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sofitel Macau at Ponte 16
See the most recent reviews
Showing 2,225: English reviews
Pulau Ubin, Singapore
Reviewed 1 June 2014

So I went up to my assigned room, tried to insert my key card several times and the door just wouldn't budge. I thought my key was faulty and asked my roommate to try... same issue, the door didn't work, however, she heard some running water. Instinctively, I pressed the door bell, and a man clad in a towel opened...

 Report
Helpful?
Thank GetawayJunkie
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka GetawayJunkie) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are sorry to learn about the mishaps during your visit and please be assured that we take your comments very seriously. Your review was shared with all our team and our Front Office...

singapore
Reviewed 31 May 2014 via mobile

Nothing lives up to my expectation and experience at other Sofitel properties: pool is oddly small for 400 rooms; service is very very slow; room is ok but staffs are not very experiences. English level is poor. There are a lot other much better options in MACAU

 Report
Helpful?
2Thank lostkitty
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka keentraveller27) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We regret to know that your stay did not meet your expectations and that you felt disappointed. We take pride on having a great team of Ambassadors. In fact, many of our team members...

Hyderabad, India
Reviewed 30 May 2014

This was my first experience in Sofitel and my first in any hotel in Macau. The hotel location is great and one can just walk and reach several landmarks in Macau like the Senada. The hotel lobby is very beautiful, bright and colourful especially the several flowers and flower arrangements. The checkin process was bad as one had to wait...

 Report
Helpful?
Thank keentraveller27
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka keentraveller27) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you had a wonderful time during you vacation. We have shared your review with all our team as we are sure it will motivate them to keep...

Reviewed 29 May 2014 via mobile

We stayed at Sofitel Macau for one night before going to Zhuhai. Prompt room service, smooth check-in, friendly staff, clean room and toilet. We stayed at a high floor with a spectacular view of the river. I didn't have time to try their spa (pricey but worth it as they use loccitane products). Will surely recommend this hotel to those...

 Report
Helpful?
Thank Kavitha B
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Kavitha B) We are very happy to learn that you decided stay with us during your short visit in Macau. Thank you very much for sharing your recent stay and positive comments. In fact, not only our So Spa uses L’occitane amenities but we also have the best international team from all around Asia. We...

Reviewed 28 May 2014

I was stay with my girlfriend for our anniversary, we had check in a little bit night be the staffs are really helpful, thank to the Rex in the front desk, he is nice and sincere. He did offer us a nice view room and welcome drinks even though we had arrived a little bit late. We have a wonderful...

 Report
Helpful?
Thank Yan Yan L
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Yan Yan L) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time during your holidays. We have shared your comments with all our team in the hotel as we are sure it will...

Hong Kong, China
Reviewed 27 May 2014

Stayed with my husband for our anniversary, got free welcoming gifts and special room decorations for the special occasion. The hotel location was very convenient. Service by the front desk was exceptional, the staff was very nice and friendly. Our room had a great view overview mainland China and the bed was so comfortable. I particularly loved the bathroom which...

 Report
Helpful?
Thank Jenny18281102
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Jenny18281102) Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. It is wonderful to learn that yet another loyalty guest left with a memorable and ‘magnifique’ experience. We have shared your comments with all our Ambassadors and management team. We take pride on having one of the most...

Manila
Reviewed 27 May 2014

Stayed at this hotel inside the old city. I wanted to stay at the wynn hotel except that it was fully booked at that time. Service is as good as before except that the décor is a bit old and they need to upgrade their rooms. Cleanliness can be improved.

 Report
Helpful?
Thank gorichville
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka gorichville) Thank you for taking the time to sharing with us your recent stay at the Sofitel Macau at Ponte 16. Your comments are extremely important to us as this is the best way to learn about our areas of opportunity and work towards improvement. We are looking forward to having you back soon. Life...

Hong Kong
Reviewed 26 May 2014

Thanks to Diego and the staff in the club lounge, we had a fabulous stay again. It's well worth upgrading to the lounge for the service alone! The cocktails and breakfast are outstanding. It was my daughter's birthday and they were fabulous. The pool was nice - which is a change in Macau - just a shame the pool bar...

 Report
Helpful?
Thank HongKongCallisto
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka HongKongCallisto) It is wonderful to know that our Club Sofitel is creating memorable memories and experiences. Thank you very much for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16! We have shared your comments with Diego and all our team in the 17th floor. Guest positive...

Daytona Beach, Florida
Reviewed 26 May 2014

It would had been only a very good stay if it wasn`t for Emilia at the Club level. She was so professional and nice, that I had a very pleasant memories and experience overall, and I would definitely come back despite some minor dislikes. The pool is a great-looking one (although not heated in November). The location is excellent, and...

 Report
Helpful?
Thank Katyakatya007
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Katyakatya007) Thank you sharing with us your stay at the Sofitel Macau at Ponte 16. Wow! It has been more than 7 months since your visit. It is time to come back! It is always a pleasure to hear positive feedback from our Ambassadors. We share your comments with Amelia and all our team in...

Hong Kong, China
Reviewed 26 May 2014

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank scholahasr
Juan Pablo R, q at Sofitel Macau at Ponte 16, responded to this review

2,707 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2485)
Viewed
View from Room (163)
Viewed
Bathroom (223)
Viewed
Room/Suite (517)
Viewed
Business Centre/Function Rooms (21)
Viewed
Dining (140)
Viewed
Pool/Beach Area (69)
Viewed
Hotel & Grounds (297)
Viewed
Family/Play Areas (3)
Viewed
Other (1052)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (140)
Viewed
Amenities (12)
Viewed
Pool (25)
Viewed
Dining (33)
Viewed
Superior Room (38)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (82)
Viewed
Room/Suite (18)
Viewed
Business Centre/Function Rooms (5)
Viewed
Pool/Beach Area (5)
Viewed
Dining (7)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (4)
Viewed
Other (42)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Macau hotels
6.5 km away
Sheraton Grand Macao Hotel, Cotai Central
6.2 km away
Conrad Macao Cotai Central
2.2 km away
Harbourview Hotel Macau
Show Prices
Show Prices
Show Prices
1.3 km away
Holiday Inn Macao Cotai Central
1.1 km away
Hotel Royal Macau
Hotel Royal Macau
#25 of 92 in Macau
1,224 reviews
1.2 km away
Hotel Lisboa Macau
Hotel Lisboa Macau
#21 of 92 in Macau
1,061 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $145 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Travelocity, ACCOR, Hotels.com and Jetsetter so you can book your Sofitel Macau at Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#12 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is in the heart City of Macau everything is close and walking distance”
 of 5 bubbles Suweca2014, 21 Jan 2017 | Read review
“River View”
 of 5 bubbles C-Tis-Me, 15 Jan 2017 | Read review
“Ask for sea facing rooms”
 of 5 bubbles kavs1101, 10 Jan 2017 | Read review
“the best views are the ones facing the city - those of the inner harbour and China are not as good. High floors have better views.”
 of 5 bubbles cpr2exs, 6 Jan 2017 | Read review
“Pay extra to upgrade your room”
 of 5 bubbles 4thtime, 2 Jan 2017 | Read review
5 of 5