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Sofitel Macau At Ponte 16

Ctrip.comUS$83*
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#13 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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3,303 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau At Ponte 16
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Showing 2,310: English reviews
Hong Kong, China
Reviewed 4 July 2014

Booked through an agent, and checked in late around 10pm. Lobby is quiet, 2 front office staff are chatting each other. Zero smile over front office staff, maybe I have interrupted their talking. Check in is fast and smooth, though. Front office staff get back to their chat right after my check in. Therefore, my girlfriend and I look for...

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Helpful?
Thank stevekaty
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear stevekaty, Thank you for taking the time to share your experience with us. First and foremost, please do accept our sincere apologies for having given you a cause to write about your less than positive experience with our service. We are extremely concerned after reading your feedback related to your interactions with our Sofitel Ambassadors. Please may I assure...

New Zealand
Reviewed 3 July 2014

We stayed in a Club Room on the 17th floor. We expected great service, an excellent room and a Club Lounge that equalled the best of other hotels. We got this and more. Checkin at the Club level was concluded swiftly while we had nibbles and drinks in the lounge. Throughout our stay, every staff member in the lounge greeted...

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Helpful?
2Thank busterNewZealand
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear busterNewZealand, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are very pleased to hear about your positive experience with our service, the room, and the Club facilities (not to mention the great views of the old town). We are also delighted to share your...

Reviewed 3 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Edi P
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Hong Kong, China
Reviewed 2 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Janice M
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Hong Kong, China
Reviewed 2 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank alfredchan229
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Toronto, Canada
Reviewed 2 July 2014

Review collected in partnership with Sofitel.com
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Helpful?
1Thank BillToronto99
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Lisbon, Portugal
Reviewed 1 July 2014

Very flashy entrance hall, no doubt that Macau is the Casino capital in Asia. Used the room service on the first night, prices were not that high and the food quality was exceptional. The breakfast was exceptional too and varied. Definitely 5 star quality. Bathrooms look amazing and the room was spotless. You can walk to the historical center of...

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Helpful?
2Thank ErtaiPT
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear ErtaiPT, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us and that you found our food and beverage offerings exceptional. We added another exceptional Chinese restaurant called Le Chinois just last December and...

Hong Kong, China
Reviewed 1 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Fan K
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Shanghai, China
Reviewed 1 July 2014

Currently staying here: I can get past the room that smells like mold. I can look past the tiny pool in such a big hotel. I can even ignore the fact that wifi is not working in public spaces, a problem which IT has apparently been working on for hours. What I cannot ignore is the incompetent staff. Perhaps its...

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Helpful?
3Thank GlobalCitizenP
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear GlobalCitizenP, Thank you taking the time to share your experience with us. First and foremost, please do accept our sincere apologies for the disappointing experience. We normally receive praises from our guests about the genuine sense of service from our Sofitel Ambassadors, and it is very unusual for us to receive such a mediocre feedback about our team. It...

Reviewed 30 June 2014 via mobile

As statedby the hotel, Life is Magnifique. It truly is at Sofitel. In the land of bright lights and extravagance, Sofitel Macau was the perfect place to come back to after a night out at the casinos. What we loved most? The suite! We had the most comfortable bed and to top it all off, a jacuzzi overlooking the Macau...

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Helpful?
Thank walemapbb
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear walemapbb, Thank you for choosing to stay with us at Sofitel Macau on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. Indeed, Sofitel MyBed™ is truly the most comfortable bed that ensures a completely restorative night’s sleep....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $144 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Expedia, ACCOR, Booking.com, Travelocity, Asiatravel.com Holdings, Agoda, Hotels.com and TripOnline SA so you can book your Sofitel Macau At Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
37 questions
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the club rooms on the 17th floor, great value and you are guaranteed a fantastic view.”
KLBlue, 20 Apr 2017 | Read review
“Executive Floor with view over the water if you can!”
hongkongmui888, 20 Apr 2017 | Read review
“Good location and outstanding service”
  • View of Macau at night
ayshhk, 18 Apr 2017 | Read review
“Go for the club access floors if you can, the free snacks and drinks after 5pm are great! Well worth the extra $$”
Charlie00001, 10 Apr 2017 | Read review
“for leisure stay is ok, if you are high expectation guest. This is not the one !!!”
kk9394, 4 Apr 2017 | Read review
5 of 5
Ctrip.com
US$83* /night
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Booking.comUS$117
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Prices are for 1 room, 2 adults
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