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Altia Hotel

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145 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Bristol, United Kingdom
Reviewed 2 days ago NEW

Stayed for w/e with Newmarket Travel and left on 17th October. Within hours realised left my mobile phone in Room. Immediately telephoned Max on Reception and he confirmed he had the phone in his possession. Sent 60 Euros (for Postal return of Phone and tip for Max). He promised to post Phone to me and confirm "tracking" number by email....

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Helpful?
Thank Paul D
Altia H, Responsable relations clients at Altia Hotel, responded to this review

Mister, Maxime does'nt work anymore in Altia Hôtel from several weeks, that's why we didn't know you were waiting for your mobile phone. My general manager just left the establishment to go to the post office. You will get back your phone in few days. Truly Customer service

Watford, United Kingdom
Reviewed 4 days ago NEW

The rooms were fine. But very hot all the time. Most thermostats would not turn down. We had to leave the windows open in December! The staff were the most and unhelpful people I've come across anywhere in the world. They made a party of 48 feel as if we should not be there. One evening the barman , Stefan...

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Thank j m
Altia H, Responsable relations clients at Altia Hotel, responded to this review

Ms, The thermostat can't be directly changed in the room. The Altia hôtel is equipped with a central heating which doesn't work precisely. We plan seriously to change it in 2017. We truly appreciate the festive atmosphere of a group who come in our hotel for leisure like yours. You brought some joy in Altia hôtel and we were happy...

Cambridge, United Kingdom
Reviewed 22 September 2016

Stayed here in Sept for three nights as part of a WW1 battlefields tour. The tour arranged by Newmarket travel was excellent and I highly recommend it. The hotel was fine, very clean and the check in was quick. The breakfast was very basic. The hotel is in an industrial estate so much to see or do, but a we...

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Thank mummypaddy
Tonbridge, United Kingdom
Reviewed 7 September 2016

Booked in as group of ten on the afternoon of the day we were staying. Really smooth booking process and double / twin rooms were £60 a night. Was not expecting much due to price but really surprised with the whole package. Really efficient staff helped us check in and hotel really nice and spacious, used the pool on arrival...

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Thank Chris E
Dudley, United Kingdom
Reviewed 17 August 2016 via mobile

Had an enjoyable 3 nights here will stay here again had a great sleep excellent breakfast customer service was good nice clean hotel swimming pool was open 24/7 which helped how hot it was the weekend out there looking forward to my next stay passengers and myself were happy

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Thank bennythebus
Bolton, United Kingdom
Reviewed 17 August 2016

We had 2 separate overnight stops coming from and going to Calais. What a super hotel. Lovely and clean and the food was splendid. I would highly recommend it. The bedrooms were very well presented and had good wi fi. That absolutely essential kettle cups coffee etc were in the room I do so hate it when they are not...

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Thank grahamb43
Reviewed 2 August 2016

We didn't expect much as it is out of town and people said the pool was dirty and only breakfast was available and its in an industrial area. Well I was pleasantly surprised. The rooms were clean and was the hotel. Breakfast was basic, continental type breakfast but the staff were so very friendly and so helpful, I had forgotten...

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1Thank Pat B
Leicester, United Kingdom
Reviewed 10 June 2016 via mobile

I really don't know where to begin. The rude, intolerant staff treated our entire group with contempt from the very start of our 4 night stay due to us being on a football tour. Under 12's! The reason given was that a previous English rugby team had behaved poorly. The manager admitted that he would view us as equally appalling,...

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8Thank Nigel W
Leicester, United Kingdom
Reviewed 4 June 2016

We was part of a group which stayed for 4nights at this hotel, We felt some of the hotel staff were rude and served the other non English guests first before serving us, the rooms were basic yet clean, the swimming pool was very dirty. The hotel is situated in no mans land and there is nothing to do in...

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3Thank kelvingunn
Reviewed 30 May 2016 via mobile

Rude staff. Wouldn't cater for hungry children after Arriving after 9pm. Arrogant. People say the French hate the English well they certainly do at this hotel. Which is not true with the rest of France. Honestly so rude it's unbelievable. Is stay away that's all I can say.

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2Thank Craig W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Banquet Room
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Altia Hotel

Address: Zi Neuville en Ferrain 32 rue du Vertuquet Cs 10514, 59535 Neuville-en-Ferrain, France (Formerly Novotel Lille Tourcoing)
Region: France > Hauts-de-France > Nord > Neuville-en-Ferrain
Price Range: $81 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Altia Hotel 4*
Number of rooms: 118
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Questions & Answers

Here's what travellers have asked, with answers from Altia Hotel staff and other travellers.
3 questions
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Questions? Get answers from Altia Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in another hotel”
 of 5 bubbles 645jm, 4 Dec 2016 | Read review
“There is nothing good to say about this hotel”
 of 5 bubbles kelvingunn, 4 Jun 2016 | Read review
“Choose another hotel.”
 of 5 bubbles 587valentinas, 31 Mar 2016 | Read review
“Avoid first floor; ask for one of the renovated rooms - much better. Ask to be placed as far away from school groups as possible.”
 of 5 bubbles gerlofe, 3 Jul 2015 | Read review
“Ask for room overlooking pool.”
 of 5 bubbles sz63, 15 Dec 2014 | Read review
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