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Tried this hotel again after a few years. The room we had had a wonderful rooftop hot tub, which was extreely relaxing. The room however was not able to turn on the air conditioning (heating only until May) which resulted in a hot stuffy environment...More
Response from Raquel R, Director de Relaciones Públicas at Hotel Gran ClaustreResponded 26 April 2017
Thanks for your review in Tripadvisor.
We are constantly improving all aspects of our service, so thanks for your comments.
We have once a week quality meetings with our hotel team, about our customer service is not usual this kind of situations.
This is the type of hotel for those of us who love to experience ancient history- without the nasty inconveniences of living like a peasant in the Middle Ages!
To start, the spa Hannam has many delights- from warm water pool thrills to hot steam...More
Response from Raquel R, Director de Relaciones Públicas at Hotel Gran ClaustreResponded 18 December 2016
Thank you very much for your nice opinion, is very descriptive and transmit a good feelings of your trip.
We are very happy that your stay in our hotel was great for you!
Kind regards and Merry Christmas,
Gran Claustre team
My wife and I are age 63 and have travelled extensively. We were looking for a new country and culture to visit and after hearing from family members who had recently been to Barcelona we began looking at Catalonia. We were interested in visiting Barcelona...More
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2 Thank emcmurry
Response from Raquel R, Director de Relaciones Públicas at Hotel Gran ClaustreResponded 28 April 2017
Thanks for your kind review in Tripadvisor.
We felt very happy by having you host in our Hotel, your visit was wonderful, also very much appreciated by the Hotel staff.
Hoping your visit again.
Gran Claustre Team
Gran Claustre is in a very nice location in a beautiful old village and beautiful buildings. What they made out of it is the Spanish word for cheap and lousy.... "CUTRE".
everywhere where they could save money , they did.
or did you ever have...More
Response from Raquel R, Director de Relaciones Públicas at Hotel Gran ClaustreResponded 10 April 2017
We feel sorry to read your comments,from our point of view are far away from the true reality regarding the quality services and locations distinguishing our Hotel and staff.
Going in detail about your post, first of all, we would like to announce...More
Never seen such a poor service.
We made a reservation for this Hotel and we contacted them several times to finalise something about our reservation.
After 5 phone calls and more than 3 emails, we still did not get an answer.
It would be great...More
Thank Andrea G
Response from Raquel R, Director de Relaciones Públicas at Hotel Gran ClaustreResponded 30 March 2017
We would like to use this channel to give clarity on the situation you stated.
After having made an investigation department by the department, asking employee per employee, we have figured out that the situation was a bit different as described by you...More
US$114 - US$282 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Accessible rooms ,
Non-Smoking Rooms ,
Number of rooms
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