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Palace of the Golden Horses

Agoda.comUS$51*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$115*
US$51*
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US$68*
US$68*
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Palace of the Golden Horses
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664 Reviews from our TripAdvisor Community

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Showing 617: English reviews
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Reviewed 5 days ago NEW

Pros: The first impression is amazing. The lobby were beautiful and there is a big statue at the main entrance. Cleanliness was okay. Amenities, wifi and space is fine. Cons: Room is so-so, in my opinion it is just old and tired looking. No breakfast for cheapest offer. Location is quite far from everything (better if you have own transportation)....

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Thank jasminkayama
Pimpri-Chinchwad
Reviewed 1 week ago

I had visited on end April to May 1st week, and stayed for 3 days. Place is beautiful and huge property but service should be improve as number of staffs are less. Rooms are big and clean.Front desk people are helpful.

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Helpful?
Thank Subhasish S
KUALA LUMPUR, Malaysia
Reviewed 1 week ago

When I checked in last few days, I was having some problems with regards to the room reservation's date of stay. The two managers are suppose to be given good credit of outstanding hospitality. They helped me to solve my problem from A to Z. They are Mr. Khairul and Ivan. The point is they are alert of guest needs....

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Helpful?
Thank FAZLI H
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr Fazli, Greetings from Palace of the Golden Horses! Thank you for your most kind review on TripAdvisor and particularly for praising the efforts of our colleague Ivan and Khairul. We truly appreciate your effort in sharing your positive experience at Palace of the Golden Horses with other TripAdvisor readers. Customer care is amongst our highest priorities and it...

Reviewed 1 week ago via mobile

Unpleasant experience from beginning til the end! Firstly, my companion and I had to wait 30 minutes at the lobby to check in because the staffs messed up our reservation. There were a lot of angry people waiting around as well so I guess we weren't the only ones who got their reservation messed up. Finally got to our room,...

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Helpful?
1Thank Melissa-Jo L
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Melissa, Warm greetings from Palace of the Golden Horses! First of all, thank you very much for your review of your stay in our hotel. Your feedback is valuable to us because it helps us improve our services each and every single day. We appreciate your thoughts about your stay in this hotel and would like nothing more than...

Singapore, Singapore
Reviewed 1 week ago

Disgusting. Breakfast is like hotel with no stars, stash in the restaurant never put up a smiling face. Banquate staff served the dinner show unfriendly face, did not smile except a female waitress who is very helpful. My Daughter being bitten by bed bugs. This confirmed by our doctor when we back in Singapore. The piping system in the toilet...

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Helpful?
1Thank norrahimm
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Norrahimm, Greetings from Palace of the Golden Horses Thank you very much for your review and also your recent stay at our hotel. Your feedback is valuable to us as it is what we need in order to improve in the future. We will solve the situation about bedbugs and piping system as soon as possible, as per suggestion...

Reviewed 1 week ago via mobile

Overall is average only. Kids love seeing horse statues. Other than that, hotel is actually poorly maintained. Our room has been upgraded to ministry suite (they say), yes it's big enough but no toilet rolls, no toothbrush, no slippers and short of towels, iron board damaged, "fresh" stains on toilet bowl..... We booked another room for our parents, of which...

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1Thank Jess S
Reviewed 3 weeks ago via mobile

Hi, I stayed in this hotel from 3rd of May til today 5th May. Im a breastfeeding mom and unfortunately my baby is not with me. I need to pump nilk for my whole stay here. When I came in my room i checked if there is a freezer for my pumped milk. But they dont have. I sent an...

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Helpful?
1Thank Monica C
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Ms Monica, Greetings from Palace of the Golden Horses! Thank you for your most kind review on TripAdvisor and particularly for praising the efforts of our colleague Kellyn, Eswaran and Joe. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest. We are grateful for your support and look...

Whangarei Heads, New Zealand
Reviewed 4 weeks ago

We stayed for 4 nights, far away from KL so taxi or Hotel shuttles (if not full already) are the only way to get anywhere. Our room and the Hotel in general is very tired, breakfast for western tourists is very lacking, the pool was nice but broken tiles everywhere and VERY slippery. Concierge Ivan is the best.

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Helpful?
Thank Hansashansas
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Hansashansas, Greetings from Palace of the Golden Horses! Thank you for your most kind review on TripAdvisor and particularly for praising the efforts of our colleague, Ivan. We greatly appreciate your comments about aspects of the room and breakfast spread that need improvement. In taking great care of our hotel, our main priority is to be able to offer...

Reviewed 4 weeks ago

very friendly and helpful staff.. the room was very spacious and comfortable, including the garden view from the room.. nice structure of the building. for info, Palace of The Golden Horses provide 2 places for bfast, 1 will be at Carousel Coffee House, and the other place will be on the 4th floor (Dignitaries Lounge) and there is variety of...

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Helpful?
Thank Nik M
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Nik, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a...

Phuket, Thailand
Reviewed 4 weeks ago

The Palace of The Golden Horse is certainly a palace and with plenty of eye candy. At the time of staying the hotel was rather quiet and hardly had any guest around the place. The food was not very good when ordered of the menu but the breakfast was well done. The room was comfortable and quiet, the general condition...

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Helpful?
Thank KhunT0392
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr Khun, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. We greatly appreciate your comments about aspects of the room that need uplifting. Customer care is amongst...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Region: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range: $74 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
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Questions & Answers

Here's what travellers have asked, with answers from Palace of the Golden Horses staff and other travellers.
13 questions
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Questions? Get answers from Palace of the Golden Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for twin romms like room no 1048.”
927subhasishs, 18 May 2017 | Read review
“Unless very desperate and no others hotel available”
norrahimm, 14 May 2017 | Read review
“Not the luxury that you expect.”
Hansashansas, 25 Apr 2017 | Read review
“try to choose a room which is located on the 4th floor (Dig Floor)”
, 24 Apr 2017 | Read review
“I stayed at the 4th floor which had a private dining area”
KhunT0392, 24 Apr 2017 | Read review
5 of 5
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US$51* /night
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Prices are for 1 room, 2 adults
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