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Palace of the Golden Horses

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649 Reviews from our TripAdvisor Community

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Showing 603: English reviews
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Tampa, Florida
Reviewed 3 days ago NEWvia mobile

This is a "Tale of two cities". I traveled from the United States to POGH for an engagement. I started the planning process about 5 months ago; and from beginning to the final day P.L. Ivan a "golden key concierge" was by my side. I cannot express enough gratitude for his impeccable service and attention to detail, all his efforts...

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Helpful?
Thank representin757
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Sir/ Madam, Greetings from Palace of the Golden Horses! Congratulations on your engagement. Thank you for your most kind review on TripAdvisor and particularly for praising the efforts of our colleague Mr Ivan and Mr Kuzainee from Concierge, and not forgetting our travel agent Mr Steven from TDK Travel and Tours. We are very pleased to learn how much...

Petaling Jaya, Malaysia
Reviewed 4 days ago NEWvia mobile

Room and bath were clean and nicely decorated but no shampoo or body wash provided. Bath towels were provided but no hand or face towels. Check in should be at 3pm for 6 rooms but half the rooms were only ready at 5.30pm. Apparently because we requested for all the rooms to be on the same floor. Dinner at Carousel...

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Helpful?
Thank norhas
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Norhas, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the overall hospitality experience that needs to be enhanced and we will...

Reviewed 6 days ago NEW

Thumbs up! Best service, the staff is friendly, the clean room & breakfast spread is awesome. My family and I enjoy our stay here. Free and richbreakfast Well done housekeeping Fantastic customer service, friendly staff. Overall staying experience is nice! .

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Helpful?
Thank T2574GGjays
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Sir/ Madam, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from...

Reviewed 1 week ago via mobile

Have my cousin wedding there on 11march. The place was stunning and very grand and exclusive place. Food was excellent for Indian cuisine. Staff was very helpful and fast service provided lead by very friendly and helpful manager name Franco besides his colleagues. The event arrangement was good.very happy!😘😘 From Johore

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Helpful?
Thank lovingmyself
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Sir/ Madam, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Checked in to the Palace of the Golden Horses hotel which claimed to be more than 5 stars. The exterior looks grand and majestic from far but up close it looks run down. The room looks like a scene from a ghost story. Furniture looks like it came from the wild west era and not maintained. We had to call...

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1Thank Jarodlwk
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr Jarod, Greetings from Palace of the Golden Horses! Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel over the holiday. I'm very concerned with the comments you made specifically about the maintenance and cleanliness in your guest room and I would...

Ipoh, Perak, Malaysia
Reviewed 3 weeks ago

Was here in 1998 when it was a grand new hotel that raises eyebrows. Recent revisit was a total disappointment. Check in front desk officer insist on 3pm check in although no full occupancy. Hotel has no inhouse shuttle service but appointed out source travel agent TDK Travel & Tours Sdn. Bhd. to provide unprofessional shuttle service who never pick...

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Helpful?
1Thank Isadora R
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Ms Isadora, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the shuttle service. Your satisfaction and well-being are of most importance...

Reviewed 3 weeks ago via mobile

I went here after I've finish my study to relax my mind. It kind of worth it since I get the room with a great view of the highway and the green field. The room itself is comfortable and spacious. What I like the most is the bathroom since it have both bathtub and shower that I can choose which...

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Helpful?
Thank Raihana S
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Ms Raihana, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from...

Philippines
Reviewed 3 weeks ago via mobile

Since when I was first time in Malaysia I found some good hotels and I choose palace of the golden horses and very fantastic amazing place with a very good approachable man whose wearing a coat with a golden key I think he is a chief concierge name IVAN and his supervisor Kuzainee I think the name. Very friendly when...

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Helpful?
1Thank 143,444
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Sir/ Madam, Greetings from Palace of the Golden Horses! Thank you for your most kind review on TripAdvisor and particularly for praising the efforts of our colleague Ivan and Kuzainee. We are very pleased to learn how much you enjoyed your stay with us and I truly appreciate your effort in sharing your positive experience at Palace of the...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

As a 5star Hotel, room rate all below market range . maybe due to the unconvenient location. But is a good place for relaxing. the chinese restaurant staff are very friendly, nice ambiance, great food. Worth for a try.

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Helpful?
Thank mdmlim50
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Madam Lim, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from...

Newcastle, Australia
Reviewed 4 weeks ago

Wow, An absolute pleasure palace. Fantastic location and lot's and lot's of splendour. Fantastic friendly staff that absolutely nothing is too hard. A great 4 nights accommodation with awesome breakfasts. This is a must visit luxury hotel just outside of KL. Make sure you take a good camera with you as there are many things to photograph. Would love to...

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Helpful?
Thank RogueAmbassador
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Sir/ Madam, Greetings from Palace of the Golden Horses! I am very pleased to learn how much you enjoyed your stay with us and I would like to thank you for posting your experience on TripAdvisor. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Region: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range: $76 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
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Questions & Answers

Here's what travellers have asked, with answers from Palace of the Golden Horses staff and other travellers.
13 questions
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Questions? Get answers from Palace of the Golden Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just skip this hotel.”
 of 5 bubbles Jarodlwk, 13 Mar 2017 | Read review
“Select a room with all amenities working well.”
 of 5 bubbles IsadoraR_13, 5 Mar 2017 | Read review
“Take a camera with you.”
 of 5 bubbles RogueAmbassador, 24 Feb 2017 | Read review
“Every room is good”
 of 5 bubbles solangebruxinha, 17 Feb 2017 | Read review
“Choose the lake view. view is so beautiful”
 of 5 bubbles , 11 Feb 2017 | Read review
5 of 5