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Holiday Inn Express Cardiff Airport

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794 Reviews from our TripAdvisor Community

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Showing 779: English reviews
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York
Reviewed yesterday NEWvia mobile

Friendly welcome, usual good standard of accommodation really only let down by breakfast. Serious staffing issues on my visit with lots of vacated tables but none of them cleared, no replenishing of food in the self service area. And this wasn't at the end of breakfast...this was 8.00am !

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Helpful?
Thank FrequentFlyerYork
March, United Kingdom
Reviewed 2 days ago NEWvia mobile

Fancied a week in the Cardiff area to explore, didn't realise how far from Cardiff itself, but the hotel made up for that. Clean, warm, comfy bed, plenty of tea/coffee. Asked for a shower as I have difficulty with a bath, we were given a room with a wet room which made it so much easier. Staff friendly and helpful....

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Thank Lyn B
Ebbw Vale, United Kingdom
Reviewed 1 week ago

Regular users of Cardiff airport , who usually use the excellant Highwayman parking we decided to use the Holiday Inn for an overnight stay and parking after experiencing bad weather..we arrived at the Hotel early evening . Our room was very clean , warm and comfortable.Reasonably priced snacks were available . We enjoyed a drink in the bar before retiring...

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Thank JandreaM
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear JandreaM, Thank you for taking the time to leave us with a review. i am pleased to see you found the room clean and comfortable and that you enjoyed our breakfast. I do apologize for the delay in getting you collected from the Airport. Our complimentary shuttle is on a first come first serve basis and I apologize that...

Neath, Wales
Reviewed 1 week ago

My wife and I stayed at this lovely hotel for a one night stopover before flying to Benidorm next morning, this was on 2nd January this year. Lovely room, very chilled out and relaxing hotel with very professional and polite staff. Food/drinks were a bit pricey but worth it for the convenience of a good night's sleep and so close...

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Thank Marineboy09
Gdansk, Poland
Reviewed 1 week ago

To save a 100 mile drive to airport prior to departure we came across a great deal for overnight stay and 17 days car parking included. Firstly the check in staff were great . The room was extremely comfortably and very clean though a little bit too warm for our liking. Dinner menu though somewhat limited was OK and prices...

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Helpful?
Thank sianrhiannon
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Sianrhiannon, Thanks for taking the time to write a review of the hotel. Its nice to hear you took advantage of our park stay and go package and that you enjoyed your stay here with us. We look forward to welcoming you back very soon. Thank you & take care Jemma Baker Deputy General Manager

Chester, England, United Kingdom
Reviewed 1 week ago via mobile

Booked 4 rooms for rugby with guests. Easy to find as right next to airport and about 30 mins (£25) taxi into the city centre. Easy check in and out, nice room on second floor and good service at the bar and at breakfast.

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Helpful?
Thank Geoff F
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Geoff F It’s great to see that you enjoyed your recent stay with us and found the hotel well located and comfortable. I have shared your comments with the whole team, as we really appreciate your feedback. We really look forward to welcome you back in the near future. Thank you & take care Jemma Baker Deputy General Manager

Amersham, United Kingdom
Reviewed 1 week ago

I stayed here for a business meeting very recently. The hotel staff were polite and professional. I did not understand why there were groups of eastern European men smoking and hanging around. We wanted to use the bar and restaurant but felt intimidated by these odd groups of men. They were sitting around using the facilities but not acting like...

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1Thank mrcarmstrong
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Mrcarmstrong We welcome all guests into our hotel with open arms, be them from this country or another, away for a night, or working away from there family's in another country. I find it sad that you would judge the hotel by the guests staying in it. We will not apologise for any of our customers whom stay with...

Reviewed 1 week ago

Arrived horribly late due to a cancelled flight but was met with a friendly courteous welcome and found a spotless comfy room, though it was quite cold as there was a standby electric heater as the main system was broken, but it warmed up very quickly. Breakfast buffet was nice and had a good variety. Only complaint, it could've been...

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Thank Matthew M
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Mattew M Thank you for taking the time to provide us with your Four star review. I’m really pleased that you found the hotels team friendly and helpful. I have shared your comments with the whole team, as we really appreciate your feedback. We really look forward to welcome you back in the near future. Thank you & take...

Cardiff, United Kingdom
Reviewed 3 weeks ago

Stayed one night prior to flying out of Cardiff Wales Airport. Check in very swift and welcoming. Room clean and comfortable. Expensive bar service. UNFORTUNATELY early morning call didn't happen!! Breakfast offered fairly wide choice but no bacon. Excellent trip from hotel to airport- booked time at check in. Return journey was fine for us..just phoned and minibus arrived within...

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Thank JER26
Neil P, General Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Jer Thanks for taking the time to write a review of the hotel. Unfortunately there sometimes is a delay in getting all of our guests back from the airport but this is always kept to a minimum. We only have a 7 & 8 seated vehicle, as this is a free service and unfortunately would have to increase our...

Plymouth, United Kingdom
Reviewed 3 weeks ago

First time staying here, follow the Rhoose signs as the Holiday Inn is not marked on any road signs.Parking was right next to Hotel on the graveled area. Easy booking in with friendly hotel staff, room was not ready however there was free tea/coffee/juice. The room was bigger than expected with some really nice touches a kettle with tea/coffee was...

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Thank 5bab
Neil P, General Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Bab Thanks for the great review. We advertise our location and postcode as we are located directly on the side of the airport, and should you aim for the airport you cant miss us, but I am looking into getting further signage to assist our guests in finding us if they don't know the area. and take care Neil...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer an inclusive continental breakfast with three hot items as well as a free shuttle service to Cardiff Airport. ... more   less 

Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Price Range: $88 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cardiff Airport staff and other travellers.
14 questions
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6 months ago
England
8 months ago
England
8 months ago
Cardiff
over a year ago

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Questions? Get answers from Holiday Inn Express Cardiff Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was slightly concerned there might be a noise from entrance door as our room was closeby....this was NOT the case”
 of 5 bubbles JER26, 1 Feb 2017 | Read review
“Do not accept a room by the fire exit doors!”
 of 5 bubbles Rach071, 29 Jan 2017 | Read review
“Check your room for cleanliness and the bed is comfortable.”
 of 5 bubbles shopping884, 8 Jan 2017 | Read review
“High room away from lift”
 of 5 bubbles JackieP999, 26 Dec 2016 | Read review
“Log into the complimentary WIFI in reception as I couldn't access it in my room, but was fine when I logged in downstairs.”
 of 5 bubbles pauljbManchester, 20 Dec 2016 | Read review
5 of 5