Hotel Le Francis

Hotel Le Francis

210, chemin Pardiac, New Richmond, Quebec G0C 2B0 Canada
small bridge crossing the small river behind the motel. View from the room's balcony on the first floor.
Traveller (30)
Munies d’un balcon, nos chambres confort vous proposent une vue sur la rivière Petite Cascapédia et la nature luxuriante qui la borde. Alliant confort et esthétisme, ces chambres totalement rénovées à l’hiver 2019 sauront vous charmer.
Room & Suite (23)
Filet de saumon
Dining (5)

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About

3.5
#1 of 1 hotels in New Richmond
3.9 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.4 of 5 bubbles
Value
Famed for its warm welcome, attentive service and the quality of its equipment and facilities, Le Francis is a 4-star hotel, the Bayou Restaurant and Pub and conference rooms... all under the same roof. Located in New Richmond, on the bank of the magnificent Petite Cascapédia salmon river, the 38-room hotel has a heated outdoor pool and spa, hiking trails and a 40-metre bridge over the river as well as kayaks and bicycles for its clients. With one of the most impressive wine cellars on the Gaspé Peninsula, its pub/terrace and restaurant, each with its own distinct atmosphere and which together can seat up to 120 people, offer the same delicious evolving menu featuring local fare. Finally, the establishment also has two picture-windowed conference rooms that can be combined, with seating for up to 120 people.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Kids pool
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Private pool
Saltwater pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Happy hour
Kids' meals
Wine / champagne
Vending machine
Canoeing
Hiking
Ski school
Skiing
Bicycle tours
Fishing
Patio
Tennis court offsite
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, French, German
114Reviews0Q+A17Room tips
Traveller rating
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Detailed Reviews
LondonPBJB wrote a review Sep 2022
London
4.0 of 5 bubbles
Another hotel on our tour that was right by a river which gave an extremely pleasant view from the balcony when having an evening drink. We stayed in a comfort room which was a decent size, clean and comfortable. Bathroom was also modern and very clean.

We went to the restaurant for the evening, serving decent food with a good view of the river while it poured with rain outside.
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Date of stay: August 2022
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Sep 21, 2022
Good morning, Thank you for the pleasant comment you left. We are glad that you enjoyed your stay and your meal at our establishment. It is our mission and goal to please every client that choose our hotel and restaurant during their trip in the Gaspesie. We hope to see you very soon !
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Clutch3X3 wrote a review Aug 2021
Montreal, Canada
3.0 of 5 bubbles
The room is beautiful, clean and has a great view of the river with a nice balcony, however, I chose this hotel because of the rave reviews concerning the restaurant and the fact that there is a bar on site. Upon check-in, the woman at the reception informed us that the restaurant is closed as well as the bar because of lack of personnel. I can understand this but it would have been an important detail to advise me of while I was making the reservation. My friend and I are on a motorcycle trip and after a 7 hour drive, the last thing we wanted to do was take our motorcycles out again to have to go eat someplace. The woman at the reception told us that we were not the first to complain and that she herself would tell her boss that this information need to be put on the website and mentioned during telephone reservations.

VERY DISAPPOINTED 😞
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Aug 25, 2021
Bonjour, Nous vous remercions du temps que vous avez pris afin de nous donner votre avis. Nous sommes heureux de constater que notre offre d'hébergement a su combler vos attentes. Pour ce qui est de notre Resto-Pub qui était fermé le jour de votre passage, il est bien de mentionner que nos heures d'ouvertures (allégées par manque de personnel) sont indiquées sur nos nombreuses plateformes (FB, Google Business, TripAdvisor, site web) et que, lors de votre réservation de chambre ainsi que 48 heures avant votre passage chez nous, notre système de réservation vous envoi un courriel qui indique l'ensemble de notre offre et donc, les heures de restauration. Nous sommes sincèrement désolés que cet information ai passée "sous le radar".... En souhaitant que votre prochain passage chez nous soit une réussite sur toute la ligne, recevez nos salutations les meilleures.
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Clusters4 wrote a review Aug 2020
Toronto, Canada
4.0 of 5 bubbles
Very cosy and comfortable. We were looking for a stop over as we travelled the peninsula. There were no lifts unfortunately so we had to carry our luggage up the stairs. Parking on site abd very close to the rooms . The shower was out of this world. Worth a stay.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Aug 28, 2020
Hi, Thank you very much for sharing your good comments about your experience in our Hotel. We are really pleased that your stay here was great. Once again, thank you for your comments and waiting welcoming you again during your next stay! Have a nice day,
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clubbinglawyer wrote a review Aug 2021
Toronto, Canada
2.0 of 5 bubbles
We checked out of this place today (Thursday, August 12th). Had I checked in today this might be a very different review. Staff we encountered today were pleasant and helpful and the restaurant served up a very nice breakfast.

But we had the misfortune of checking in last Monday. And our experience until today was very different. The passive aggressive concierge was absolutely no help whatsoever. First of all, she wasn’t even there when we tried to check in and there wasn’t a “back in a few minutes” sign (although one did show up yesterday with a different concierge). The place looked deserted. And things only got worse once she showed up.

Can we eat here tonight? No, the restaurant is closed. No explanation, no apologies, and no recommendations for alternatives offered either. Apparently there is no food available to guests on Sunday, Monday, or Tuesday during the day. We didn’t encounter this anywhere else in Quebec at any hotel.

No explanation either, for how to use the wifi. When we tried to log in, it was virtually non-existent. when I returned to reception to find out how to make it work I was made to feel like I was the problem. And I didn’t know how to do it right. Again, no apologies. No: “that’s too bad, we are going to contact the company tomorrow”. Nothing. Just, a “what’s wrong with you” attitude.

I should add that when we mentioned the internet problem to our very nice waitress this morning she said there had actually been multiple complaints about it from various guests. Apparently these problems started showing up last week when a new system was (ineffectively) installed. “but it works for me” was all the concierge could say to me.

So, unless you show up on a Wednesday, or don’t want to eat or have internet, I would give this place a pass.

Having said all of that, the restaurant did offer a delicious breakfast. Although on Wednesday they had only one beleaguered waitress working the entire (crowded) restaurant. I will also say that there is a delightful pool, which is in a setting that belies the fact that the hotel is on a highway. You would never know that from the pool, or if your room faces the back (which, of course, ours didn’t).

But, for the amount of money charged here (which is comparable to every other place we stayed in Quebec) one shouldn’t need to pick a certain day of the week to have a positive experience.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Aug 25, 2021
Bonjour, Nous vous remercions du temps que vous avez pris afin de nous donner votre avis. Nous sommes très attentifs à votre commentaire concernant le désagrément vécu suite au comportement de notre gardien de nuit. Nous nous excusons des inconvénients qui en ont découlé. Soyez assurée que nous ferons tout le nécessaire pour que cela ne se reproduise plus Pour ce qui est de notre Resto-Pub qui était fermé le jour de votre passage, il est bien de mentionner que nos heures d'ouvertures (allégées par manque de personnel) sont indiquées sur nos nombreuses plateformes (FB, Google Business, TripAdvisor, site web) et que, lors de votre réservation de chambre ainsi que 48 heures avant votre passage chez nous, notre système de réservation vous envoi un courriel qui indique l'ensemble de notre offre et donc, les heures de restauration. Nous sommes sincèrement désolés que cet information ai passée "sous le radar"... Meilleures salutations.
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Francois D wrote a review Jul 2023
5.0 of 5 bubbles
Last minute booking during an early return trip. A really nice surprise! First class service from all personnel (front desk, restaurant, cleaning staff). Really spacious immaculately clean modern rooms. The restaurant overlooking the river. A truly pleasant experience all around!
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Make sure you book ahead, it's usually full.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob W wrote a review Mar 2022
1.0 of 5 bubbles
Our experience was poor from the time of booking to our departure.
Our reservation was wrong, our supper reservation , we waited over an hour.
English was not spoken.
I travel this area a lot and plan to use another hotel elsewhere. The property is nice and the food was good. Too bad!
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Date of stay: March 2022Trip type: Travelled with friends
Room Tip: Find another hotel if you don’t speak French!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Mar 24, 2022
Hi Rob, First of all, thank you for taking time to write comment about your experience. We are sorry to read your comment. Please be assured that we are sorry for this unfortunate situation. Once again, thank you for your comments. Have a nice day,
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MGM3841 wrote a review Oct 2022
Chester, Canada
4.0 of 5 bubbles
A welcoming reception. The property appears to be newer. Rooms are fresh and clean. Dining room offers a good evening menu. We shared a steak which was enough. The yogurt parfait at breakfast was outstanding. We took a morning walk along the hotel’s nature path. A nice start to our day. The pool, etc was closed for the season. We highly recommend.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony S wrote a review Oct 2020
Bromont, Canada
5.0 of 5 bubbles
Was inspiring from the outside. Then saw it was a 4 star hotel so seemed promising. Then booked a room. Great view on the river. Water is hot with great pressure. Room had a microwave and fridge. Also a nice 42 inch tv. Decor is great. Definitely recommend.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hôtel Le Francis, Directeur général at Hotel Le Francis
Responded Oct 20, 2020
Hi, Thank you very much for sharing your comments about your experience in our Hotel. We are really pleased that your stay here was great. The hotel has been renovated along the years, and we recently renovated all the rooms on the riverside. Hoping seeing you again, we wish you a very nice day! Have a nice day,
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Guy H wrote a review Sep 2014
York, Pennsylvania
3.0 of 5 bubbles
In a few words or less, I feel the Hotel Francis was over priced for just a standard room. The rooms were clean and beds comfortable but nothing extra. They even have a restaurant but for the rate we paid I felt it should have included a contribution toward breakfast.
The next time in town I will look for another option
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Date of stay: September 2014
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: I would ask for the second floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel_f_12, Directrice adjointe at Hotel Le Francis
Responded Oct 7, 2014
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience concernant votre récent séjour parmi nous car il nous aide à mieux cerner vos besoins pour ensuite mieux y répondre. Merci encore une fois et soyez assuré que nous considérons sérieusement votre commentaire. Excellente journée!
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QcCity_Girl wrote a review Jul 2013
Shannon, Canada
4.0 of 5 bubbles
Stayed here on July 27 After a horrible night at another place, we were extra tired and stressed out. This was the perfect place to help us rest and relax.
The room was spacious with a balcony on the river. The bathrooms are brand new and very clean. The beds are extra comfortable ( felt like memory foam). There is access to a spa and an outdoor heated pool. There are also trails to walk along the river.
The restaurant seemed nice, but we were eating out with my boyfriend's family, so didn't have a chance to try it out.
I would go back there in a heartbeat.
Read more
Date of stay: July 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel_f_12, Directeur général at Hotel Le Francis
Responded Mar 4, 2014
Bonjour, Je vous remercie pour ce gentil commentaire. Au plaisir de vous revoir chez nous. Meilleures salutations
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Francois D wrote a tip Jul 2023
3 contributions
5.0 of 5 bubbles
"Make sure you book ahead, it's usually full."
Read full review
Canapinya wrote a tip Aug 2022
Montreal, Canada189 contributions56 helpful votes
4.0 of 5 bubbles
"River view is actually a small river though it is an improvement on the parking lot to be sure."
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Rob W wrote a tip Mar 2022
56 contributions29 helpful votes
1.0 of 5 bubbles
"Find another hotel if you don’t speak French!"
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montgori wrote a tip Oct 2018
Hamilton, Canada95 contributions49 helpful votes
5.0 of 5 bubbles
"main floor rooms if you have mobilty isuues"
Read full review
KellyannMe wrote a tip Jun 2018
Kahnawake, Canada57 contributions10 helpful votes
4.0 of 5 bubbles
"2nd floor has balconies, 1st floor has direct parking lot access"
Read full review
Not the right property for you?
There are more places to choose from in the New Richmond area.
PRICE RANGE
C$194 - C$245 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecGaspesie RegionNew Richmond
NUMBER OF ROOMS
38
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Le Francis - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Hotel Le Francis
Which popular attractions are close to Hotel Le Francis?
Nearby attractions include Parc de la Pointe Taylor (1.7 km), Mic Mac Co-Op Handicraft (7.2 km), and Phare de la Pointe Duthie (2.9 km).
What are some of the property amenities at Hotel Le Francis?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Le Francis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Le Francis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Le Francis?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Le Francis?
Conveniently located restaurants include Pub Bayou, Restaurant Au Fin Gourmet, and Subway New-Richmond.
Are there opportunities to exercise at Hotel Le Francis?
Yes, guests have access to a pool during their stay.
Does Hotel Le Francis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Le Francis?
The staff speaks multiple languages, including English, French, and German.
Is Hotel Le Francis accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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