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Sanctuary At Grand Memories Santa Maria - All Inc

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Traveller (5560)
Pool & Beach (955)
Room & Suite (558)

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About

#8 of 11 all-inclusives in Cayo Santa Maria
Location
Cleanliness
Service
Value
Sanctuary at Grand Memories Cayo Santa Maria is an all-inclusive, adults- only paradise that provides a unique selection of services and amenities to our guests. With comfortable junior suites, concierge, and around-the- clock room services, Sanctuary is a unique and stylish accommodation option for those searching for a more exclusive adults-only tropical getaway.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Outdoor dining area
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Shuttle bus service
Car hire
Spa
Couples massage
Massage
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Hair dryer
Room service
Safe
Bottled water
Clothes rack
Iron
Flatscreen TV
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, French, Spanish
4.5
3,497 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sanctuary at Grand Memories Santa Maria is celebrated for its prime beachfront location and vibrant atmosphere, complete with lively entertainment and personalized room decor. While the attentive and professional butler service receives high marks, some guests feel that the value falls short, pointing to food and service discrepancies. Cleanliness is generally commended, especially on the beach, though room maintenance and housekeeping can be inconsistent. Despite its charm, the hotel's rooms are often noted as dated and in need of a refresh.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Relaxing
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3497Reviews542Q+A100Room tips
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Tush wrote a review Yesterday
Lindsay, Canada456 contributions
We loved our visit to this resort and plan to return. We have been to Cuba many times and we are aware that, at times, there are deficiencies but the beautiful grounds and beach quickly make you forget what might be lacking. Our room was bright, large and clean. The bathroom could use an upgrade but was always presentable. The beach is lovely, you can walk forever and, on a still wind day the water is a beautiful blue and like glass. We only ate at Sanctuary except for one afternoon at the buffet at Grand Memories, which I found too big, and always found something delicious to eat. Now, the reason we will be back and the reason we keep going to Cuba. The people! The staff at Sanctuary are wonderful, always a smile, hug, cheek kiss, always checking to see if you need anything. We were privileged to be cared for by two wonderful gentlemen, our butlers Richard Diaz Peralta and Odlanier Urquiola. They made our holiday one to remember. We were treated like royalty and came home feeling like we have new Cuban family members. We could not have been treated better. Now Frank Quintero was not our butler, didn’t even work on our floor, but he was always available to us, making sure that we were happy and taken care of. There are so many other wonderful staff members deserving mention, too many to remember but some standouts are, from the pool bar of course Armando and from the lobby bar/restaurant Lilly, George, Alfredo, Rachel and our favourite Iniubis Rodriquez. Please go with an open mind and enjoy the beauty of Cuba
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Go with an open mind, realize that Cuba has deficiencies at time but bask in the beauty of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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parkscae2014 wrote a review Feb 21
St. Stephen, Canada14 contributions
This was our 2nd time at this resort and was even better than last year. In fact we have booked to go back in March again. The staff was wonderful and our Butler Service from Leidy was absolutely incredible. You are in Cuba and there are shortfalls with food you might want but we never lacked for options or choices. The beach was beautiful, the pool good and all the resort staff were very helpful .The adult only side was something that we enjoyed very much.
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Date of stay: January 2024Trip type: Travelled as a couple
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kasinogirl wrote a review Feb 21
Hamilton, Canada9 contributions
Beach: This is the most beautiful beach you will ever visit, pictures cannot capture it's true colors. There are not enough chairs or papolas on the beach. Many broken chairs. People get the beach staff to"save" chairs for them and then not go to the beach so unless you go to the beach before 6am you will not get a papolas. Beach bar is good however we ran out of beer 3x, Sprite 2x and Fanta/come once. No liqueurs either 🤷. Accommodations: Rooms are very dated and tired. I could not get the musty smell out of the room. I didn't like the fact the butler came into my room to run a bath for me... It was a nice gesture but a waste of water for someone who only showers. Then he came back into the room later that evening and took the plug with him. I'm not a fan of so without my knowledge or permission taking liberties of accessing my room. Only 2 english speaking channels on tv which were both news CNN/BBC. The rooms do not have coffee, what's the point of a coffee maker without the coffee? Beds do not have duvets. The beds are made with sheets and you use the same dirty brown blankets that are used without being laundered from the previous guest. I watched everyday and I never ever seen a blanket in the laundry pile or on the chambermaid cart🤮. Rooms are noisy, the staff yell to eachother throughout the corridors. This starts early morning when the butlers are in the corridors or stairwells. Pool: Great atmosphere but it needs to be repaired as the tiles are not all in good condition. It's still a great pool for a swim or to work on your tan. Food: Good food lots of choices! No eggs for 6 days then when they got stock they ran out before breakfast service ended the next morning. Chicken, fish, calamari,sushi, pork beef and pasta, veg and pizza in the buffet every night. Excellent. Chicken sandwiches at the pool or Beach hut. Beverage service: 3 days no beer... But the memories had beer🤷. No coffee for 3 days then they ran out of tea and hot chocolate. No Bailey's or other liqueurs. Ran out of Sprite twice, coke and Fanta once. If Blue Diamond resorts can't supply the basic staples of an all inclusive resort they should not fill the resort to capacity. It's about supply and demand. I would definitely go back in a pinch but only because of the beach and the staff. To be honest I don't think it was worth the extra money to stay at the Sanctuary when we could've spent $200 per person less to stay at the sister resort Grand memories. Blue Diamond needs to step up their game!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hannah C wrote a review Feb 19
1 contribution
Very nice resort, great drinks, great vibes, loved the beach and staff! Had some great activities at pool, the energy here was awesome, the market was awesome bought some cool gems, we will definitely be back next year for some fun once again!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenna M wrote a review Feb 19
1 contribution
Friendly people and beautiful beaches. Very fun entertainment. Drinks were great. Large selection at the buffet. The staff were very welcoming and kind. Nice to be at an adult only resort. Rooms were clean. Would come back again. Good experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexandre B wrote a review Feb 19
1 contribution
+1
This is my third time coming in to this resort , the beaches are beautiful , entertainment is really good , food is really good i met really nice people. The service was quick alot of activities . The japanese restaurant at the market is 10/10 . 🇨🇺
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Panagiota B wrote a review Feb 19
1 contribution
I will start by saying the staff is amazing! Our butlers Richard and Odlanier went out of their way to make our stay great. The issues are with the hotel itself. They ran out of staple items like coffee beer and , eggs. I know you don’t go to Cuba for the food but these items are essential. Hard to get beach chairs at Sanctuary part but diamond club we got seat’s every day. I think Sunwing needs to take another look at this resort perhaps invest more into it. The staff and the beach made our vacation great.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Estimado Cliente! Gracias por haber dedicado tiempo en dejarnos saber sus impresiones, lamentamos enormemente que no hayamos estado a la altura de sus expectativas, vamos a revisar sus comentarios y vamos a trabajar para revertirlo. Esperamos que nos den otra oportunidad y nos informen a su llegada para hacer de su estancia algo inolvidable. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle M wrote a review Feb 19
1 contribution
The staff at the sanctuary were fantastic. Thank you Delvis and Javier. They made our Valentine's day special. The entertainment staff were awesome especially Soto! It is a small resort but you can use the amenities at grand memories. They did run out of coffee and beer but we made due. The most beautiful beach and no children. The food was decent. There is always the option of eating at the market, the prices are fair. We had a couples massage in our room which was great. Just remember the cuban people do their best with what they have. The shows are definitely worth checking out.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Bring either canadian or us currency. They prefer bills as their banks won't take coins or ripped...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ginette C wrote a review Feb 18
1 contribution
We returned one week ago after spending 2 weeks at Sanctuary Grand Memories in Cayo Santa Maria. Although initially worried because of some guest reviews, our experience was 500% positive for reasons that go beyond the descriptions of the beach, food, drinks, rooms, pools, entertainment, etc. A small resort with buffet (and à-la-carte), pools and beach not more than a 3 minute walk from our room, this is indeed a fatigued resort, but that was not an issue for us. We kept an open mind and an open heart which helped us oversee imperfections. Our room was clean, functional and quiet. Our pleasant “maid” Kenia worked very hard on our floor. If we asked for an extra something, she would get it for us. We had two butlers on our floor who alternated workdays. Both Walter and Uziel were welcoming and attentive to our needs, always making sure that we had what we needed, that we had no problems and invited us to talk to them about any issues we might have. They were very respectful and our authentic contacts with them made us feel safe and comfortable. Running into them in the main lobby felt like running into old friends. They were both extremely professional their manners and represent the resort very well. Andy from the Entertainment Team went above and beyond his duties by coming to play some pickleball with us at the Grand Memories tennis courts with Jorge, the fellow who runs the courts. We just saw employees consistently bending over backwards to make the guest’s experience fantastic the entire time we were there. The fellows at the beach worked hard to make sure the beach was pristine, especially after big waves and high tide brought in seaweed; they remembered where we liked to sit and would settle us in our favourite spots. We never went to the à-la-carte because we were quite satisfied with the food offered at the buffet (fresh fish, chicken, pork). We always found something to eat….it was never a problem. And truthfully, our meals were always tasty. The serving staff in the buffet dining area (indoors or outdoors) was professional, courteous and very welcoming. We wish we had noted all of their names, but we would say they were all terrific. Special mentions to: Yadira, Lily, Madelyn, Rosario (and her husband), Libby, Alexey, Melissa, Diego and all of their colleagues at the buffet, bars, grills, etc. We aren’t big drinkers, but noticed that guests always seemed to be enjoying the all-you-can-drink experience! We experienced this as a gay-friendly resort, and we are certain that a woman coming alone here would feel safe. Although a beautiful experience for us because of the kindness, generosity and beauty of the Cubans, this resort might not be everybody’s cup-of-tea….especially if you are adamant about certain things being just so. We spoke to many who were repeat customers….always coming back to Sanctuary despite some shortages and shortcomings. They come back for the “people”….we didn’t get it before, but we get it now as we are forever touched by our new Cuban friends. We will come back….and will reminisce until we do. 💕💕💕💕💕💕💕💕💕💕💕💕💕 Volvimos hace una semana después de pasar 2 semanas en Sanctuary Grand Memories en Cayo Santa Maria. Aunque al principio nos preocuparon algunas críticas de los huéspedes, nuestra experiencia fue 500% positiva por razones que van más allá de las descripciones de la playa, la comida, las bebidas, las habitaciones, las piscinas, el entretenimiento, etc. Un pequeño resort con buffet (y à-la-carte), piscinas y playa a no más de 3 minutos andando de nuestra habitación, este es de hecho un resort fatigado, pero eso no fue un problema para nosotros. Mantuvimos la mente y el corazón abiertos, lo que nos ayudó a pasar por alto las imperfecciones. Nuestra habitación estaba limpia, era funcional y tranquila. Nuestra agradable "criada" Kenia trabajó muy duro en nuestra planta. Si pedíamos algo extra, ella nos lo conseguía. Teníamos dos mayordomos en nuestra planta que se alternaban los días de trabajo. Tanto Walter como Uziel eran acogedores y estaban atentos a nuestras necesidades, siempre se aseguraban de que tuviéramos lo que necesitábamos, de que no tuviéramos problemas y nos invitaban a hablar con ellos sobre cualquier problema que tuviéramos. Fueron muy respetuosos y nuestros auténticos contactos con ellos nos hicieron sentir seguros y cómodos. Encontrarnos con ellos en el vestíbulo principal fue como encontrarnos con viejos amigos. Ambos fueron extremadamente profesionales en sus modales y representan muy bien al complejo. Andy, del equipo de entretenimiento, fue más allá de sus obligaciones y vino a jugar al pickleball con nosotros en las pistas de tenis del Grand Memories con Jorge, el encargado de las pistas. Vimos cómo los empleados se desvivían constantemente por hacer que la experiencia de los huéspedes fuera fantástica durante todo el tiempo que estuvimos allí. Los compañeros de la playa se esforzaron mucho para asegurarse de que la playa estuviera impecable, sobre todo después de que las grandes olas y la marea alta trajeran algas; recordaban dónde nos gustaba sentarnos y nos acomodaban en nuestros sitios favoritos. Nunca íbamos a la carta porque estábamos bastante satisfechos con la comida del bufé (pescado fresco, pollo, cerdo). Siempre encontrábamos algo para comer: .... nunca fue un problema. Y la verdad es que nuestras comidas siempre fueron sabrosas. El personal de servicio en la zona de comedor del buffet (en el interior o al aire libre) era profesional, cortés y muy acogedor. Ojalá hubiéramos anotado todos sus nombres, pero diríamos que todos eran estupendos. Menciones especiales para: Yadira, Lily, Madelyn, Rosario (y su marido), Libby, Alexey, Melissa, Diego y todos sus compañeros en el buffet, bares, parrillas, etc. No somos grandes bebedores, pero nos dimos cuenta de que los huéspedes siempre parecían estar disfrutando de la experiencia "todo lo que puedas beber". Lo hemos vivido como un complejo gay-friendly, y estamos seguros de que una mujer que viniera sola aquí se sentiría segura. Aunque para nosotros fue una hermosa experiencia por la amabilidad, generosidad y belleza de los cubanos, este complejo puede no ser del gusto de todo el mundo....especialmente si eres inflexible en cuanto a que ciertas cosas sean como son. Hablamos con muchos clientes que repetían .... y volvían al Santuario a pesar de algunas carencias y deficiencias. Vuelven por la "gente" ..... Antes no lo entendíamos, pero ahora sí, porque nuestros nuevos amigos cubanos nos han emocionado para siempre. Volveremos.... y recordaremos hasta que lo hagamos.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KAJAL D wrote a review Feb 18
Havana, Cuba1 contribution
+1
The trip was awesome. The resort is very good, clean and food is delicious. The beach was gr8. The server and cubian people are very nice. The environment is just cheery on the cake at this place. The sailing on the beach and making sandcastles were just awesome experience. Had a quality time with family.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jose Yustas, Director General at Sanctuary At Grand Memories Santa Maria - All Inc
Responded 3 days ago
¡Muchas gracias por su comentario! Desde Sanctuary At Grand Memories Santa Maria estamos encantados que hayan disfrutado de su estancia con nosotros. Nuestro personal es lo que realmente hace que marquemos la diferencia y que seamos especiales. Atentamente, La Dirección.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
258
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Sanctuary At Grand Memories Santa Maria - All Inc - UPDATED 2024 Reviews & Photos (Cayo Santa Maria, Cuba) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Sanctuary At Grand Memories Santa Maria - All Inc
Which popular attractions are close to Sanctuary At Grand Memories Santa Maria - All Inc?
Nearby attractions include Santa Maria Beach (0.3 km), Delfinario en Cayo Santa Maria (1.5 km), and Cayo Santa Maria (4.9 km).
What are some of the property amenities at Sanctuary At Grand Memories Santa Maria - All Inc?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sanctuary At Grand Memories Santa Maria - All Inc?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary At Grand Memories Santa Maria - All Inc?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sanctuary At Grand Memories Santa Maria - All Inc?
Yes, free parking is available to guests.
What are some restaurants close to Sanctuary At Grand Memories Santa Maria - All Inc?
Conveniently located restaurants include Isabel y Fernando, Le Bistro, and La Goleta.
Are there opportunities to exercise at Sanctuary At Grand Memories Santa Maria - All Inc?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sanctuary At Grand Memories Santa Maria - All Inc have airport transportation?
Yes, Sanctuary At Grand Memories Santa Maria - All Inc offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Sanctuary At Grand Memories Santa Maria - All Inc?
The staff speaks multiple languages, including English, Spanish, and French.
Does Sanctuary At Grand Memories Santa Maria - All Inc have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sanctuary At Grand Memories Santa Maria - All Inc accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.