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Paradisus Los Cayos

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Dining (258)
Room & Suite (125)

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About

#4 of 25 hotels in Cayo Santa Maria
Location
Cleanliness
Service
Value
Paradisus Los Cayos. An amazing adventure… Paradisus Los Cayos is a modern ecoresort on Cayo Santa Maria, one of the best preserved natural environments on the northern coast of Cuba, beside a beautiful natural beach. The hotel is exquisitely designed, with spacious Junior Suites and Suites in swim-up pool buildings, as well as exclusive Royal Service and Family Concierge areas, an authentic luxury experience for both Adults and Families, with the highest level of personalisation and detail. Its 8 restaurants, 5 snack bars and 15 bars offer a wide range of contemporary gastronomic options. The facilities include spacious function areas for weddings, events and meetings, as well as sports courts, a water-sport centre, gym, hair salon and Kids Club. On the west side of the resort, there is a tourist village with Spa, Disco, Casa de Habanos cigar store, arts & crafts square and souvenir shops, to complement the services of Paradisus Los Cayos
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
French, Spanish
4.5
3,070 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Paradisus Los Cayos has garnered praise for its pristine beaches, engaging activities, and exceptional service from its attentive staff, contributing to a lively atmosphere that many guests relish. While the rooms are generally lauded for their modernity and comfort, some visitors have pointed out occasional maintenance and cleanliness shortcomings. Opinions on value are split; some commend the affordability and service, others feel there are gaps in amenities and services. Additionally, the resort's entertainment options and activities receive high marks, though improvements in kids' amenities and restaurant access have been suggested.
Atmosphere
Lively
Rooms
Modern
Value
Mixed
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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3070Reviews403Q+A100Room tips
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Jacqueline M wrote a review Yesterday
1 contribution
We haven’t been to Cuba since the start of the pandemic. We were very apprehensive to go again since we heard of all the food shortages. However we missed the Cayo Santa Maria beach and we decided to give it another shot but this time to try the Royal Service at 5 stars hotel. Hence our choice to go to Paradisus Los Cayos. When we arrived, we were so impressed with the smooth and quick check in and the warm welcome by the butler Ari. Also the buffet was impressive. We love seafood and we were delighted to see them serving lobster, calamari and baby octopus. We also loved our room. It was clean and modern and the bed was so comfortable. It felt at the beginning like a true 5 stars. However this didn’t last long. After 2 days, we started to see and smell sewage near the beach, and no flushing toilets, and no soap in the washrooms near the main beach. The cleaning ladies job was to flush the toilets manually every hour. We could not believe that these are the standards in a 5 stars hotel. This is totally inhumane and against cleanliness standards. In addition, the toilet in our room stopped flushing every night at midnight until 7 am. This was done every single night in the last 5 nights of our stay. We talked to the customer service few times and they acknowledged it is how the system works and they restored once we raised it. I cannot believe that these are the standards for a suite at the Royal Service. Our very last night, I had a medical emergency and I needed a flushing toilet and unfortunately this was not available to me. I called the lobby few times to get them to turn the water on but there was no answer. This is totally inhumane and unacceptable, let alone this is Royal service. We paid lots of money to have a relaxing vacation and enjoy the beautiful beaches. However it is clear that the resort is looking to make the maximum profit possible without rendering the services they promised for and we paid for. This is not about the conditions of living in Cuba. We saw the potential of this place with the fancy main buffet couple of times , the Japanese restaurant and the Royal service bar. Also I want to acknowledge the great service of the butler Ari. She did everything she can to make us happy! This is clearly a management issue! We will never go back! With the money we paid, we can go elsewhere we can get the services we paid for! Royal service is not worth it! Spend your money elsewhere!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: No clean washrooms, major issues with plumbing in this resort!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adriana V wrote a review Feb 23
1 contribution
Me and my girlfriend just returned from an amazing vacation at Paradisuss los Cayos. We loved the hotel, modern, clean. We arived late, but the check in was quick and smooth. We were given a room at the 3rd floor and even though the elevator wasn't working, the room was amazing and we had ocean view. The bell boy took care of the lugages so we coud go to the 24 hours bufet for a drink and food. The food was ok , there was always fresh meat , no shortage of eggs. Pizza was delicious! We had lobster 2 times in a week. Nobody will starve at this resort. We loved the Japanese a la cart!! Highly recommended! The beach and the water is what we came for to Cuba and it was STUNNING!! Also the people here are the best! Everyone was trying to make our vacation unforgetable! The entertainment team was on the beach every morning doing yoga, Salsa and Batchata lessons , Aqua Fitness. We loved that there was music at the beach!! ALL the entertainment team was AMAZING but DANELA and DAVID made us feel special. Thank you guys! As a suggestion for the management! You got the BEST entertainment team! Please let them all come at the Disco after 11 pm. We need them! Not everyone wants to go to bed at 11 pm. We are on vacation! Also I want to say a big thank you to all the waiters at the buffet! Excellent service! Jasiel, Josue amazing service! Another suggestion fir management is regarding the Courtesy room which we requested as we had a late flight. This was the only disapointment on this trip. It was a real challange to take a shower, as the shower head was missing. There was no hair dryer which made me really upset! No chair to sit to get dressed. Maybe Mr Phillip shoud try to go take a shower and get dressed there! And no everyone is bald so we need a hair dryer! I hope next time this problem will be resolved, because we are planning to come back! Thank you for a great vacation!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Elevators not working, si if you don't want to burn some calories, or you have problems , ask for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 2 days ago
Dear customer, Thank you very much for choosing us to enjoy your vacation and for sharing a review about our hotel. We are happy to know that your experience with us was wonderful and that the staff's attention met your expectations. We will extend your recognition to our team, especially those you mention. We will take your suggestions into account to improve the quality of our services. We wait for you back. It will be a pleasure to welcome you again. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AyseMino wrote a review Feb 20
Kalkan, Türkiye72 contributions
Never Again! I could hardly give this Hotel 2 stars. It is dirty, there was no hot water in the room, buffet was chaotic! First floor rooms (Suites!) smell sewage and humidity. The whole thing falling apart. Reception, Management totally carefree!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 4 days ago
Dear customer, We thank you for choosing us as your vacation destination and for taking the time to share a review on TripAdvisor. We are very sorry for your experience at our hotel and apologize for any inconvenience caused. We want you to know that we take your comments very seriously and we are committed to analyzing every observation you raise to improve the quality of our services and meet our customers’ expectations. Our main goal is to make each guest feel comfortable and we are sad that we have not achieved this with you. We hope to have the opportunity to welcome you again in the future. A cordial greeting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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luisbulhoes46 wrote a review Feb 20
1 contribution
We travelled to Paradisus Los Cayos in Santa Maria Cuba and spent two weeks at the resort. There was plenty of food, with lobster being served in the main buffet 3 nights out of the two weeks of our stay. The staff were great, we stayed at the Reserve side and had Kamila and Arliseidy our concierge for the two weeks, they where amazing to deal with and helped us with booking our Al cart reservations and any issues or concerns we had. Also want to say that Andrey at the Reserve bar was an amazing bartender and made sure that we were always looked after when requesting a special drink! Cheers to the friends we made in Cuba and look forward to coming back again in the near future!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 4 days ago
Dear customer, Thank you so much for visiting our resort and taking the time to write a review on Tripadvisor. We are very happy to know that you enjoyed a wonderful vacation at Paradisus Los Cayos and that you want to return. For us each guest is special and we try to make them feel at home. We will pass on your thanks to our team. They will be happy to know that you made their stay more pleasant. We hope to welcome you again in the future. Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacques D wrote a review Feb 20
Montreal, Canada63 contributions
Take note we have been to Cuba several times, therefore we understand well, the context of Cuba  Overall  Paradisus Los Cayos Very Nice Place, this is where we stayed  Royal Service Area particularly nicely run -  and the following comments pertain to Royal Service Section, where we stayed overall very good  service at all levels very pleasant, eager to assist,  staff,  who are always eager to please, particularly at Royal Service Restaurant, where we ate  3 times a day generally clean nice selection of buffet food, nicely presented  for Cuba dining  area,  quiet restaurant type environment, verses loud large buffet style environment grounds very nicely maintained , with much greenery , beautiful to walk around Central  beach on complexe is  larger then the beach in the Royal Service beach - we had option to go to any beach Overall we had a very nice relaxing vacation,  Hope this helps make your choice
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Please tip, Cubans are going through difficult times.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 4 days ago
Dear Customer, Thank you very much for visiting our resort and taking the time to write a review on Tripadvisor. We are very happy to know that you enjoyed a wonderful vacation at Paradisus Los Cayos and that you want to return. For us each guest is special and we try to make them feel at home. We will pass on your thanks to our team. They will be happy to know that you made their stay more pleasant. We hope to welcome you again in the future. Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate S wrote a review Feb 18
1 contribution
We went for a family vacation in January 2024 with promising reviews from people who had previously stayed there. Although the beaches and weather were stunning, I would not recommend this hotel. To start, the staff at the front desk were often dismissive and cold towards our questions. For instance, when we arrived my room was the only one that wasn't ready and they kept telling us "soon" (we waited 2+ hours). Another situation was my partner needing to make an international phone call but needed help translating the Spanish message. When he tried to play the message to the front desk staff, he didn't even listen to it and hung up his phone. He said he needed to use WhatsApp. A lovely bartender ended up translating for my partner and he was able to make the phone call. My sister-in-law had dirty towels and no robes, and when she called, she was told it would be fixed right away. They had to call multiple times and received them the next day. We were also sold the royal service which is advertised as "Spacious suites with a private butler service, preferential attention". We never received this type of service. Any attempts for any type of room service were often not done or very delayed. We did bring these concerns to the customer service manager and their solution was for the cleaners to make swans out of towels.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 5 days ago
Dear Customer, Thank you for visiting us and taking the time to share a review on Tripadvisor. We are very sorry for your experience at our hotel. We take your comments very seriously and we are committed to analyzing every observation you raise to improve the quality of our services and meet the expectations of our clients. Our main goal is to make each guest feel comfortable and we are sad that we have not achieved this with you. We hope to have the opportunity to welcome you again in the future. A cordial greeting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard D wrote a review Feb 13
Uxbridge, Canada7 contributions
We stayed at the paridisus Los cayos for 11 nights. We were a group of 10 people 8 Adults and two kids. The beach and resort were amazing and the staff were super attentive.. Yasser/Johana were our Butler’s and made sure we had reservations for dinner every evening.. The wait staff and management were super accommodating to us. Was everything perfect? No because it’s Cuba and the resorts struggle to get all the food and drinks for guests but this hotel was by far the best in Cayo Santa Marie. The Food was decent and sometimes very good. The cooks went out of their way to make your food the way you liked.. For the price you won’t find a better location and overall experience.. Thanks to all the staff for doing your best. We appreciated all your efforts..
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Bring ketchup if you need it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 1 week ago
Dear customer, Thank you very much for choosing us and taking the time to write a review on Tripadvisor. We are delighted to know that you enjoyed an incredible vacation with us. For us each guest is special and we try to make them feel at home. We will pass on your gratitude to our team, particularly those you mention. They will be happy to know that you made their vacation more enjoyable. We hope to welcome you again for another memorable stay. A cordial greeting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nancy S wrote a review Feb 13
St. Catharines, Canada33 contributions
We travel extensively and have been all over the Caribbean Islands, as well as all over Cuba. And more specifically, we have been all over Cuba more than 80 times over the years. And I must say, out of the many resorts we have been to, the Paradisus Los Cayos is at the very top of our list where we have been 3 times in the last 6 months, (and plan on returning in another few months). Let me start with the very top.....Philipp (the General Director) who is the "Heart & Soul" of the resort. He is constantly front and centre with the guests and making sure that everything is in perfect working order. No matter where we happen to be on the resort, he was present. We have never seen a Director that is this visible and accessible. The staff even talk highly of Philipp. And speaking of the staff....They are beyond exceptional. We stay in the Royal Section of the resort and are totally pampered by the Butlers. I can't say enough about Keila, and of course Fidel too! As well as the other butlers......Atti, Jhonna, Kamila, Hanna and Yasser (and forgive me if I have mispelled some names or have missed someone). And I must also mention Yudith, who is the wonderful Manager in the Royal Section. And of course there is Anna Rosa who kept our Suite immaculate! Cannot wait to return to see you all again......And on that note, see you soon!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 1 week ago
Dear customer, Thank you very much for visiting our resort and taking the time to write a review on Tripadvisor. We are very happy to know that you enjoyed a wonderful vacation with us and that you want to return. For us each guest is special and we try to make them feel at home. We will pass on your gratitude to our team, particularly those you mention. They will be happy to know that you made their stay more pleasant. We hope to welcome you again for another memorable stay. Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lenka G wrote a review Feb 12
Toronto, Canada13 contributions
+1
I have been returning to this resort to experience above a beyond service. The resort is well kept, the staff is professional and the beach is one of the nicest I have seen. The buffet dining options are satisfying and the a-la-carte dinners are fantastic.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Great place for families or solo travellers alike.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 1 week ago
Dear guest, Thank you for sharing your opinion about Paradisus Los Cayos and for choosing us once again. We are glad to know that you enjoyed our variety of services and that the staff was professional and attentive. We hope to welcome you again in the future. It will be a pleasure to receive you. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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evaristo2024 wrote a review Feb 12
Canada1 contribution
I must say that everything was great at the resort much improved since my previous visit , The personal working there are amazing and very helpful with whatever we need food was great and drinks also are great, The beach was amazing as usual and hotel and room clean, special thanks to the director manager Philips make us feeling we are home very friendly for taking care all your needs also thanks to room manager Judith and our butler Loida ,, and special thanks to the personal working at the bar at royal Lazaro ,Dayana and the rest of them ,, thanks to all personal working at the royal buffet very friendly and helpful also at the main buffet everything was great thank you to all and hope we see you again soon we been there 7 times in a year and will be back soon...
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Philipp Weiner, Director General at Paradisus Los Cayos
Responded 1 week ago
Dear customer, Thank you very much for choosing us again to enjoy your vacation and for taking the time to write a positive review on Tripadvisor. We are very happy to know that you had a great experience with us and that you want to keep coming back. For us each guest is special and we try to make them feel at home. We will pass on your thanks to our team, especially those you mention. They will be happy to know that you made their stay more pleasant. We hope to welcome you very soon for another memorable experience. Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
NUMBER OF ROOMS
802
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Paradisus Los Cayos - UPDATED 2024 Prices, Reviews & Photos (Cayo Santa Maria, Cuba) - Hotel - Tripadvisor

Frequently Asked Questions about Paradisus Los Cayos
Which popular attractions are close to Paradisus Los Cayos?
Nearby attractions include Santa Maria Beach (4.9 km), Delfinario en Cayo Santa Maria (6.2 km), and Cayo Santa Maria (1.6 km).
What are some of the property amenities at Paradisus Los Cayos?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Los Cayos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Los Cayos?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Los Cayos?
Yes, free parking is available to guests.
Are there opportunities to exercise at Paradisus Los Cayos?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Paradisus Los Cayos have an airport shuttle?
Yes, Paradisus Los Cayos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Paradisus Los Cayos have airport transportation?
Yes, Paradisus Los Cayos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Los Cayos?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Los Cayos offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Los Cayos?
The staff speaks multiple languages, including Spanish and French.