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Hotel Playa Cayo Santa Maria

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Traveller (12565)
Pool & Beach (3426)
Room & Suite (1499)
Overview
Las Dunas 5 Cayo Santa Maria, 50100 Cuba See on map
AMENITIES
Internet
Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Free Airport Transportation
5 Star accommodation
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Reviews (7,266)
Filter reviews
3,519 results
Traveller rating
1,625
1,246
422
136
90
Traveller type
Time of year
LanguageEnglish
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1,625
1,246
422
136
90
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All reviewscigar barpanda rojoseafoodpizzamain poola la cartesthe busthe ice cream barchicken fingersasian restaurantsanta mariahour snack barthe customer service managerbeer gardenmain buffetrecommend this resortmobility issues
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1 - 5 of 3,519 reviews
Reviewed today via mobile

We stayed from the 2 to the 15 September having been moved from another hotel. We found the hotel to be clean, food was great although the buffet could be cold, but you could get freshly made meals also. The pools were gorgeous, as was...More

Thank Daragh M
Reviewed yesterday

Good service, entertainment team cheerful and fun. Great variety of food but some of the food was not fresh (the marinated food that was there everyday). snack bar open 24h Beach is beautiful and catamaran trip fun.

Thank Fmontreal
Reviewed yesterday via mobile

We have just returned from 2 weeks 1st -15th Sept at PCSM - one of the most worried about holidays ever after the bad reviews. Booked through Thomas Cook who told me before we went “they had an improvement plan in place and hopefully the...More

2  Thank Sarah R
Reviewed 3 days ago via mobile

Arrived 2nd of September after being moved from the ocean casa del mar we were given a room that had black mould all over the walls and ceilings some days you could see water running down the walls. Due to the dampness the room was...More

1  Thank Gemma L
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded 2 days ago

Dear Gemma, Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about...More

Reviewed 4 days ago

Very good hotel staff very friendly gardeners keep the grounds very clean, very helpful waitress staff always smiling and helpfull I recommend this hotel, if anything is needed see customer services Marta or Elena they will help in any way made my 60th birthday and...More

2  Thank teesdale2
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded 2 days ago

Dear guest, Greetings from Playa Cayo Santa Maria !!! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to seeing you...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
769
Formerly known as
Hotel Gaviota Cayo Santa Maria
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
769
Formerly known as
Hotel Gaviota Cayo Santa Maria
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Photos
Traveller (12,565)
Pool & Beach (3,426)
Room & Suite (1,499)
Dining (1,010)
Family and Play Areas (142)
Business Centre & Event Rooms (54)
Nearby
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Nearby RestaurantsSee all 1,903 restaurants in Cuba
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Restaurant Maite La Qbana
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Isabel y Fernando
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Nearby AttractionsSee all 1,081 attractions in Cuba
Santa Maria Beach
1,570 reviews
2.10 km away
Cayo Santa Maria
74 reviews
7.21 km away
Delfinario en Cayo Santa Maria
2,770 reviews
5.47 km away
Plaza La Estrella
757 reviews
1.52 km away
Questions & Answers
Ask a question
livebeachview
September 19, 2018|
AnswerShow all 4 answers
Response from teesdale2 | Reviewed this property |
Hi it cost £20 if you have not pre-booked not worth it if you're only there for an hour my friend was in there she came out to see us has only football on TV
0
Votes
Andy C
September 10, 2018|
AnswerShow all 2 answers
Response from Andy C |
I did request it when booking the holiday just wanted too make sure the hotel was aware.I can't seem too find a email address for customers services anywhere.I will wait now and sort it out if need he's when I arrive.Thank... More
0
Votes
Room Tips
"Bldg 15 is closest to the beach"
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"Rooms are assigned when you check in - we got one in a first floor in a building central and close to the..."
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"room 577 has an amazing sea view!!"
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"We were in block 7 on a high floor."
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