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Hotel Playa Cayo Santa Maria

TripAdvisorUS$192*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$192*
US$192*
US$192*
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Hotel Playa Cayo Santa Maria
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6,344 Reviews from our TripAdvisor Community

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Montreal, Canada
Reviewed yesterday NEW

Left April 18 returned April 25, 2017 Second time at Playa and enjoyed my time. Not a lot of people when I got there so that was good for me as I did not have to look for a place to sit at the beach or at the theater or buffet but by time Saturday/Sunday arrived so did the people....

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1Thank Karen K
Newfoundland, Canada
Reviewed yesterday NEWvia mobile

This is my third review so I'll keep it short and sweet... We love Playa Cayo and will visit again next year. Met new staff this year, ate at the Italian Restaurant twice (have the Cordon Bleu - very tasty😀) and the Romantico Restaurant (the pork was very good). Enjoyed breakfasts at the buffet every morning, also ate lunches there...

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1Thank BlendedAdventures
Toronto, Canada
Reviewed 3 days ago NEW

This is our second time to Playa Santa Maria! The beaches are what brings us back to Cuba! The crystal clear water is just breathtaking!! I have to say that the resort has changed the last time we visited 4 years ago. The rooms are looking a little outdated and run down. The food is not the same either and...

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1Thank Hala27
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort twice for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. There are some natural barriers which might be difficult for people with mobility issues however, there are areas of the...

Montreal, Canada
Reviewed 3 days ago NEW

There for a week early May 2017. Beautiful beach, very nice hotel and super friendly personnel. Found something good to eat every day, the restaurant A la carte were delicious. Enjoyed my stay very much and would recommend this hotel any time. Love to go back.

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1Thank 50sue50
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

Hamilton, Canada
Reviewed 4 days ago NEW

WE stayed at the Hotel Playa Cayo Santa Maria from January 20-27 2017. It was a seamless flight (Transat) and a good but long transfer to the resort..(app 90 minutes). Our arrival and checking in was quick and efficient and while in the lobby we got our money exchanged and also booked our meals before we even went to our...

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2Thank happytraveller154990
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation and at the same time I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are always welcomed. If you decide...

Welland, Ontario, Canada
Reviewed 4 days ago NEW

I would like to start by saying the cuban people are very friendly! The service we received at this resort was out of this world! Any staff member I spoke to went out of their way to make our vacation a pleasant experience! The ride from the airport is is about 1.5hrs. It was nice to see the country side...

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1Thank gagetman96
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

nova scotia
Reviewed 5 days ago NEW

Travelled from April 26, 2017 to May 3,2017. This was our second trip to the Playa and we are already booked to go back next April 27, 2018 for 10 days. We love it here! My son and his girlfriend joined us this year along with my niece and her boyfriend. I brought them here in hopes that they'd love...

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3Thank sandramacNovaScotia
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Sandra: We read with such a pleasure your wonderful words and we feel all our effort has sense. I will like to thank you and the rest of your family for choosing us for your holydays and we hope not disappoint you ever. I will make our staff to know about your words and recognize the work of whom...

Reviewed 6 days ago NEW

My first experience in Cuba was not a good one. I was part of a large group that stayed at this location in May. Bus transportation and check-in service was great. As I was not happy with my oceanview room in Bldg 7, hotel kindly moved us the next day to a room in Bldg 15. It was a bit...

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4Thank Ellie F
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

A TripAdvisor Member
Level Contributor
4 reviews
3 helpful votes
Reviewed 6 days ago NEWvia mobile

We stayed at the PCSM for the first two weeks in May and found that the hotel overall lived up to expectations and the multiple reviews I had read prior to going. I have given this 4 stars as I don't believe it qualifies for 5. Very good, yes. Excellent, maybe. Perfect, no. In summary: Staff - excellent, friendly and...

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2Thank A TripAdvisor Member
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

hamilton ontario
Reviewed 1 week ago via mobile

2nd visit to this resort. Complainers about the long drive, stop, you knew before you left, if you did any kind of research you'd know. It's a scenic drive with cold beer! Arrival to resort all needs were met with a fast and efficient check in, it was almost too good!! It was amazing to see familiar faces at this...

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4Thank kristanbill
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $196 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Playa Cayo Santa Maria 4*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cancelon, TripOnline SA, South African Hotels, HotelsClick and Gaviota Hotels so you can book your Hotel Playa Cayo Santa Maria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Top resorts Hotel in Cayo Santa Maria
#4 Luxury Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
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Questions? Get answers from Hotel Playa Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quite away from the main pool ask for buildings 12 on you are closer to the beach”
karenk683, 25 May 2017 | Read review
“Ask for second or third floor room.”
50sue50, 23 May 2017 | Read review
“Don't Sweat the small stuff”
sandramacNovaScotia, 21 May 2017 | Read review
“higher floors for sure”
cadeandkayla, 18 May 2017 | Read review
“Bungalow 12 is close to the beach and the 24hr snack bar.”
297MarcyM, 17 May 2017 | Read review
5 of 5
TripAdvisor
US$192* /night
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Booking.comUS$192
Gaviota HotelsUS$192
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*Disclaimer
Prices are for 1 room, 2 adults
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