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Hotel Cayo Santa Maria

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2,313 Reviews from our TripAdvisor Community

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Showing 1,158: English reviews
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North Bay, Canada
Reviewed 3 days ago NEW

The first thing I will say is we stayed at this hotel last year and had an amazing time! We met so many wonderful people. For Cuba this resort is immaculate! the food is plentiful and delicious! THE STAFF!!!! The Hotel Manager is a wonderful woman super accommodating and a pleasure to talk to! Yondri & Caesar the bartenders are...

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Helpful?
3Thank Christen D
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Customer Thank you very much for your review of our hotel, we really appreciate every point you mentioned in your opinion. We feel appreciated for their opinion, be for sure that every word of the customer is very important to us. You are the reason for our work, your satisfaction is our goal and your desire to visit us...

Reviewed 1 week ago via mobile

My friend and I stayed here april 2nd -9th. We really enjoyed our stay. The resort is we taken care of. The people working here are very friendly always smiling and saying Hola. The maids did a great job in our room. Fridge was always replenished daily. The food was good . When I go to a different country I...

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Helpful?
3Thank jacolyn b
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Guest Many thanks for your comments of our Resort, We really appreciate the time that you have dedicated to write some words about our installation. We continuously strive to meet our client's expectations and our main goal is your satisfaction; therefore, your opinion is very important and really significant for us. You can rest assured that your remarks will...

Vaudreuil-Dorion, Canada
Reviewed 1 week ago

Went to Golden Tulip(eurostar) for second time (first in 2015) Still very nice. Good location on site, good food, very nice personnal and beach. Entertainement a bit disapointing but rock band super good. All in all a nice clean place with good food(for Cuba) good service .

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Helpful?
3Thank diane p
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Customer Thank you very much for your review of our hotel, we really appreciate every point you mentioned in your opinion. Its positive and negative feedback will help us to improve our weaknesses and to increase the quality of our services. We feel appreciated for their opinion, be for sure that every word of the customer is very important...

Reviewed 1 week ago via mobile

Where to begin .... Beautiful day in Cuba longer drive to resort but I must say one of the prettiest drives ,the lush and beautiful land and mountains views make the drive go quickly. Now the resort positively a delight apon arrival front desk checked us in quickly changed my currency and lobby bar right there to greet you lol....

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Helpful?
3Thank Kerry W
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Customer Thank you very much for your review of our hotel, we really appreciate every point you mentioned in your opinion. Its positive and negative feedback will help us to improve our weaknesses and to increase the quality of our services. We feel appreciated for their opinion, be for sure that every word of the customer is very important...

Toronto, Canada
Reviewed 1 week ago

We considered booking a Melia resort, but based on the reviews here on Tripadvisor we decided to go with Hotel Cayo aka Eurostar aka Golden Tulip. We've been to MANY resorts in Cuba and we can say this was by far the worst. Don't read the reviews here and book it. I suggest you book another resort that's more well...

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2Thank travelbeees3
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Guest First of all, we apologize and offer you our excuses for not having completely fulfilled your expectations in this occasion. We continuously strive to meet our client’s expectations and our main goal is your satisfaction; therefore, your opinion is very important and really significant for us. You can rest assured that your remarks will be taken into consideration...

Bathurst, Canada
Reviewed 1 week ago

We returned to Golden Tulip (Alias Eurostar) for two weeks this time from March 31-April 14 2017 and brought friends. This resort is still in good shape. Very clean and the food and service was even better than in 2014. Great vacation...thanks to the hard working staff, including Ricardo, Manuel and Regla for making our stay so pleasant.

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3Thank Daniel C
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Guest I would like you to know that in Cayo Santa María, our guests are the most important aspect, the pivot point of our activity and towards whom we address our constant efforts, aiming at providing our guests a fully enjoyable stay. Thanks a lot. We are going to send your greetings to the employees that you mentioned.

Reviewed 1 week ago via mobile

Just returned from our third visit to what is now called Golden Tulip Aguas Claras. Never have I felt more welcomed and at home. We had a lovely time. The food is very improved since our last visits. The staff as usual was amazing. We had absolutely no issues with service from the front desk to the lobby to the...

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6Thank Patti F
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear customer We truly appreciate your comments about our Resort. We feel really thankful for the time that you have dedicated to write some words about our installation. Every detail that you mentioned in your opinion is a guide for our improvements. The comments of our clients are the pivot to toward our quality of service, thanks of your opinion...

Vaughan, Canada
Reviewed 2 weeks ago

Wow! just got back today. Stayed April 8 to April 1, 2017 Beach - Beautiful, dreamy white sandy and crystal clear water. Wavy this week! Lots of shade, get up by 7:00 a.m., to get a prime shady spot. Never trouble finding chairs, Beach staff very friendly - always willing to help. Rooms - Beds, comfortable, pillows long and flat,...

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4Thank pruggia
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Guest Many thanks for your comments of our Resort, We really appreciate the time that you have dedicated to write some words about our installation. We continuously strive to meet our client's expectations and our main goal is your satisfaction; therefore, your opinion is very important and really significant for us. Thanks a lot.

Reviewed 2 weeks ago via mobile

April 7th to 14th at this resort. We were pleasantly surprised by this resort. Virtually a private beach to this resort. Beautiful beach and white sand. Plenty of covered areas at beach. Beautiful pool as well. Food was varied and good selection of protein, vegetables and desserts. To all visitors.....Although it is an all inclusive, if you are receiving good...

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2Thank Tara M
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear customer We truly appreciate your comments about our Resort. We feel really thankful for the time that you have dedicated to write some words about our installation. Every detail that you mentioned in your opinion is a guide for our improvements. The comments of our clients are the pivot to toward our quality of service, thanks of your opinion...

Dauphin, Canada
Reviewed 2 weeks ago

This was our fourth time to Cuba but our first time to Cayo Santa Maria. We were pleasantly surprised with the food - it was our best yet in Cuba. Always a variety at the buffet, 24 hour snack bar had buffet lunches, great pizza and burgers. The pizzas on the beach were excellent as well. The best thing about...

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Helpful?
5Thank Susan G
Nabil2016, Director de Relaciones Públicas at Hotel Cayo Santa Maria, responded to this review

Dear Guest I would like you to know that in Cayo Santa María, our guests are the most important aspect, the pivot point of our activity and towards whom we address our constant efforts, aiming at providing our guests a fully enjoyable stay. Thanks a lot.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Cayo Santa Maria

Address: | Las Caletas, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $249 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Cayo Santa Maria 5*
Number of rooms: 846
Hotel Style:
#3 Luxury Hotel in Cayo Santa Maria
#4 On the Beach Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cayo Santa Maria staff and other travellers.
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Questions? Get answers from Hotel Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 11,12 and 14 are best located.”
Daniel_Comeau, 17 Apr 2017 | Read review
“Block 14 was close to beach and far enough away from main lobby for noise at night.”
pruggia, 15 Apr 2017 | Read review
“blocks 11 to 19 closer to beach. Oceanview are well worth it. **Not all SUITES are oceanview**”
Michelle2299, 11 Apr 2017 | Read review
“building 19, 3rd floor”
  • Duni and Michael at the kids/adult pool
Stephanie3S, 10 Apr 2017 | Read review
“1014 close to everything”
MVTaylor, 8 Apr 2017 | Read review
5 of 5