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Melia Las Dunas

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Melia Las Dunas
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8,073 Reviews from our TripAdvisor Community

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Showing 4,404: English reviews
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Hamilton, Canada
Reviewed 2 days ago NEW

just came back. Front desk not friendly, Latino restaurant food very bad, foods all cool. we called front desk to pick us up provided them with pick up time. they never came. lobby bar - very bad... my kid had to wait very long time for 1 glass of coke, they serve you better if you speak their language.

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Helpful?
Thank ngathido
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Guest: It has been a true pleasure to receive you at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas. We deeply regret that our services and facilities were not what you expected, also we want to express our gratitude for take the time to post your opinion in tripadvisor. We...

Mount Brydges, Canada
Reviewed 2 days ago NEWvia mobile

This resort is a dump had no hot water for 6 days and no ac for 4days... room smelled like mold and mildew! The mattress we slept on belongs in the garbage we ask for new one it never came! We went for a wedding and it was a terrible time bride and groom will confirm it took them 3...

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1Thank JSmith_C10
Reviewed 2 days ago NEW

I recently came back from this resort with my family and we had a wonderful time! There was 8 of us traveling altogether and ages ranging from 13-52. This had been the 3rd time for me and my family and it was great but there were some changes. We stayed for 10 days. I had previously spoken with employees from...

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Helpful?
1Thank JuliaPaiva
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Mrs. Paiva: I would like to thank you for taking the time to report your feedback on Trip Advisor about your stay at Melia Las Dunas Hotel. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our...

Yarmouth, Canada
Reviewed 2 days ago NEWvia mobile

That should not be a four point 5 Star Rating Place it should be a 1.1 star. As a family of 16 they had children staying in the same room with no adult. Once we get that resolved adult per child one of her adults got locked in her room as the dead bolt broke and I employee had to...

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1Thank Misstracy41
Halifax, Canada
Reviewed 2 days ago NEW

We went to Las Dunas May 4-11 of this year. When I booked it was a bit more that what I planned to spend on a vacation, but it was well worth it!!! Everything you need is on the resort so there was no need to go off resort. There was always something to do and the entertainment was great!...

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Helpful?
1Thank debmh1
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Guest: Thanks a lot for taking your time sharing your experience on Trip Advisor web site and showing to all the travelers how good is our hotel. It is very good to us to receive these nice comments that stimulate us to continue working in order to improve our service quality. Once again, thank you very much and we...

Reviewed 3 days ago NEWvia mobile

First time at Melia Las Dunas and likely our last. The first impression driving into the resort was good, the floors were shiny, the building was open and it had a nice Caribbean/Cuban feel. When we got off the bus, there was only one person greeting the entire bus of people - this poor fellow seemed overwhelmed and only had...

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3Thank ThirstyCan
Miami, Florida
Reviewed 3 days ago NEW

Well... first of all let me get this out of the way. It is a nice looking hotel, the Lobby and the Theater and the Buffet are all very beautiful. The service is not the best but is consistent with the service at any other hotel. This time around at least that has improved. Now.... The room!!!! OH MY GOD......

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Helpful?
Thank Liosbel C
Rosemont, Canada
Reviewed 5 days ago NEW

The Resort itself is wonderful, pretty much the same as in October 2016. The room service/maid service was excellent. The beef dinner in the Romantico was fabulous, and the Beef dinner in the Italian was also fabulous. Breakfast was as usual cooked to your request, usually eggs, juice- fresh Juice, Fresh fruit and lovely Mango's. You have to ask for...

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Helpful?
1Thank Carol C
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mrs. Carol: It has been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas. We are very pleased to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to...

Toronto, Canada
Reviewed 6 days ago NEW

I stayed April 15-22 the first day was the start of a bad vacation. We checked into our room & decided we still had a few hours before dinner so we would go to the pool. Unpacked quickly got suits on & could not get out yes out of the room .. The door handle was broken on the inside...

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Helpful?
2Thank Debbie K
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Guest: First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will...

Reviewed 1 week ago NEWvia mobile

We have been at this hotel four times in the past; last time was in 2014, we decided to spend 5 days based on how good it was in the past. We have just arrived today and we are shocked and also terribly dissapointed on the Bad quality and the change in the wrong direction of this hotel: 1) we...

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Helpful?
3Thank 65maytes
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Guest: First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Magic and Legend unveils an ancient story that goes back in time to 1492, with the discovery of America. Melia Las Dunas, a 5 star resort, All Inclusive, ideal for your vacation with your Family, Reunion & Incentives, Weddings, Honeymoon Distinguished by the variety of services, the inviting atmosphere and the confort of its facilities, Melia Las Dunas offers the vacations of your dreams. ... more   less 

Additional Information about Melia Las Dunas

Address: Cayo Santa Maria, Caibarien, Villa Clara | Jardines del Rey, Villa Clara, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $158 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Las Dunas 5*
Number of rooms: 925
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, TripOnline SA, Cancelon and HotelsClick so you can book your Melia Las Dunas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Las Dunas Hotel Cayo Santa Maria
Melia Cayo Santa Maria
Melia Hotel Las Dunas
Melia Las Dunas Cuba
Hotel Style:
#2 Spa Hotel in Cayo Santa Maria
#4 Romantic Hotel in Cayo Santa Maria
#5 On the Beach Hotel in Cayo Santa Maria
#6 Top resorts Hotel in Cayo Santa Maria
#6 Luxury Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Las Dunas staff and other travellers.
789 questions
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Questions? Get answers from Melia Las Dunas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“second floor in bldg. 34 or 35”
debmh1, 21 May 2017 | Read review
“We stayed in block 7324, 7322, 7325, top floor, which was lovely.”
D4364VTcarolc, 18 May 2017 | Read review
“They have a childrens side pool loud but also activities there. Adult side is quieter. Rooms all look the same..”
debbiek727, 17 May 2017 | Read review
“If you can get a 2nd floor room!”
debr423, 16 May 2017 | Read review
“For adults only - Building #46 close to the beach and quite pool”
ARC1001, 14 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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