Ptarmigan Inn
10 Gagnier St, Hay River, Northwest Territories X0E 1G1 Canada
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About
#1 of 2 hotels in Hay River
Location
Rooms
Value
Cleanliness
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The only thing were missing is you! Offering the keys restuarant, dog house sports bar and a full service fitness center. Our staff shares in the committment to offer our guests the best possible stay while in Hay River.
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Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Darts
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Salon
Parking
Paid wifi
Sauna
Restaurant
Vending machine
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Desk
Seating area
Sofa
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Telephone
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, French
Location
10 Gagnier St, Hay River, Northwest Territories X0E 1G1 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Hay River Airport
4.3 km•
See all flights
Rental Cars
7 Restaurants
within 10 kilometers
Reviews
Traveller rating
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Detailed Reviews
We stayed in a room with a kitchenette on the second floor. While it was right at the top of the steps from the lobby there was little noise from other guests. There was a queen bed and a single bed and a hide-a-bed couch. There was an armchair an armoire with a tv and a desk and chair. The kitchen was roomy but the setup was an older single unit stove, oven, sink and fridge. The dials were partly melted from the heat from the oven and it was hard to figure out which dial worked with which burner but we did manage.
The bed was quite comfortable and we slept well. Our only complaint would be that there was nowhere to sit and eat. Between the kitchen and the living area there is a long narrow counter so we had stand-up meals.
The location is convenient. There is a North mart around the corner and a pub and a bank located in the building.
The bed was quite comfortable and we slept well. Our only complaint would be that there was nowhere to sit and eat. Between the kitchen and the living area there is a long narrow counter so we had stand-up meals.
The location is convenient. There is a North mart around the corner and a pub and a bank located in the building.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband had booked two rooms through booking.com for himself, a colleague and his wife but was told on arrival that only one room was available. Apparently the written confirmation that showed 3 people/2 rooms didn't count - the person at the front desk expected a separate confirmation for each room??? This statement was repeated several times to other guests who had booked more than one room. He ended up sharing a twin room with his colleague and wife - hardly ideal.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here recently while in Hay River overnight. I had a standard room with 2 beds, located on the 2nd floor. First room I got had an issue with the window (couldn’t close it), but that was quickly rectified and I was moved to another room. The room definitely has signs of wear and tear, the furniture and carpets could use refreshing, but it was clean and overall comfortable. The bathroom looked newer, and I enjoyed having the coffee/tea area. The one complaint about the room was that they don’t seem to have too many outlets in the room, so it was a challenge to charge my phone etc. The hotel is in great walkable location, and it has a surprisingly good restaurant on-site. I ate all my meals there and the menu was extensive, with plenty of vegetarian options, good service and quite good food. All in all a good option for Hay River.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for following all recommendations by the Ministry of Health in the Northwest Territories.
The Staff was amazing with the new guidelines, making customers feel welcome and assuring guests that in these new times you will have a clean and disinfected room and restaurant as they are definitely following proper protocol.
I was nervous about travelling during this time ..but this hotel put me at ease. They will always have my business.
Thank you.
The Staff was amazing with the new guidelines, making customers feel welcome and assuring guests that in these new times you will have a clean and disinfected room and restaurant as they are definitely following proper protocol.
I was nervous about travelling during this time ..but this hotel put me at ease. They will always have my business.
Thank you.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ptarmigan Inn, General Manager at Ptarmigan Inn
Responded Jun 30, 2020
Hi Cmidd123, Thank you for your nice comments. We have some great staff here at the Ptarmigan Inn, they make these difficult times a lot easier for our property and customers. Hope to see you again soon! Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to crash 3 nights in Hay River to get our truck fixed. The manager was really helpful, and did phone call for us to give us a better idea of how bad our truck could be... Had is cousin’s for us. He has been really kind to us and understood our bad situation and really flexible. It is not every hotel that let you crash with a sled dog truck of 30 dogs on board! Thanks again for everything!
Cynthia & Lukas
Cynthia & Lukas
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had the “executive suite” it was quite disgusting. Stains on the couch. Old furniture. Fireplace that didn’t not work just pumps out very hot air. Small desk. No table to eat a meal. I hated spending time in this room. 7am every morning garbage truck picking up garbage below my room. The staff doesn’t follow covid protocol at all. Assists me by coming INTO my room with NO MASK on. Yet demands to see my vaccination proof so I can go to the restaurant/bar and even tried to grab hold of my phone in doing so. Not impressed at all. They charge my credit card in full for 2 rooms for a week, left early and had to wait half an hour for final receipt and now waiting for that refund still. Unprofessional place. I do not recommend however you don’t have much choice in Fort Smith unfortunately
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terry Rowe, General Manager at Ptarmigan Inn
Responded Oct 27, 2021
Hi Derek, Sorry our property did not meet your standards. I have followed up personally on some of your complaints. You checked out on the 22nd and our system shows refunds were give on both rooms on the 22nd, if those have not been received please contact me directly. manager@ptarmignainn.com. I can assure you our staff are very diligent on following COVID protocols, as you mention we did request proof of vaccination and are the only property in Hay River to do so at this time. I do apologize for any noise complaints, the disposals company only comes twice a week, so unsure what truck that may have been. You have my contact now, I hope the next time you are visiting Hay River we can try to make up for this experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well, as I sit here watching tv, I am looking around my room, 102. I needed easy access due to mobility issues so it was nice and handy at the top of the stairs.
Bed if comfy and clean. The whole room is clean and spacious. BUT, I am not one to sleep with heat on as I like it cool. I could not get the window closed and I don’t think the previous guest could either. It obviously has been a problem for a while as there is tape over the frame. I had the desk staff come to see if he could get it shut. Nope. I really hate wasting power jus because we can’t get the window shut. So I stuffed a towel around the opening. It is after all still winter outside. The curtains are full of huge holes. On the other hand the staff are polite, courteous and helpful. Hopefully next time I stay things will have improved
Bed if comfy and clean. The whole room is clean and spacious. BUT, I am not one to sleep with heat on as I like it cool. I could not get the window closed and I don’t think the previous guest could either. It obviously has been a problem for a while as there is tape over the frame. I had the desk staff come to see if he could get it shut. Nope. I really hate wasting power jus because we can’t get the window shut. So I stuffed a towel around the opening. It is after all still winter outside. The curtains are full of huge holes. On the other hand the staff are polite, courteous and helpful. Hopefully next time I stay things will have improved
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Nice place to stay, central, food is good but pricy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking care of the health & safety of NWT residents during this pandemic by following the letter of the law - even in the face of utter ignorance, self-entitlement & criticism.
We've stayed at the Ptarmigan Inn numerous times over the years and definitely will again!
Stay safe NWT! Miss you with all our hearts!
We've stayed at the Ptarmigan Inn numerous times over the years and definitely will again!
Stay safe NWT! Miss you with all our hearts!
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Date of stay: July 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ptarmigan Inn, General Manager at Ptarmigan Inn
Responded Jun 30, 2020
Thank you Kldies, We hope to welcome you again soon when our borders open and the world can come visit our beautiful NWT once again! Thank you and stay safe. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the first room was not clean and cans of soda was left and not enough towels so we got moved to another not much better but the music from the gym was very loud. the people next door must of left there tv on as it was loud till 2am. the corridor leading to the room was not clean and needed new carpet. The hotel needs major renovation to bring it up to standard for the price. however the restaurant was okay and the food good but limited menu. Would never stay here again.
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Date of stay: July 2013Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Ask for one away from the gym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Curtis R, Manager at Ptarmigan Inn
Responded Aug 29, 2013
Thank you for sharing your experience with us. I am sorry you did not enjoy your experience. I have removed the stereo from the gym to stop this problem from occuring in the future. Our new breakfast menu is scheduled to launch in early september will offer more selection on the breakfast menu. Curtis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to a lot of hotels in my travels and this was one of the lowest quality. The food in the restaurant was over priced and didn't match the description on the menu. The room was unbelievably dated and tired looking. My fiancé even hurt himself on the bedframe that had a broken metal piece sticking out. There was a dance in town that night (that we didn't attend) and there was people storming through the halls and screaming most of the night. The one good thing about the place is the staff. They were helpful and speedy with everything we needed.
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Date of stay: June 2013
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Curtis R, Manager at Ptarmigan Inn
Responded Jun 11, 2013
Thank you for reviewing our property, I am sorry to hear you were not satisfied. I would very much appreciate the oppurtunity to speak with you in regards to your dining experience. I will look into the bed frame in question as that is not appropriate. I apolpogize for the conduct of the guests during your stay, it is important that staff gets control of those situations as to not hamper other guests stay. I am glad to hear you enjoyed our staff. We pride ourselves in our customer service, and we do work hard to ensure we do what we can for each guest in the hotel. I look forward to the oppurtunity to speak with you further about your dining experience. Sincerely, Curtis Rowe General Manager Ptarmigan Inn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi DWathenYoungtown_OH,
There is no fees to be waitint at the Station during a dogsled tour, but over night for aurora viewing there are fees. You can get details with Yellowknife Tours which are our main booking agency that arrange and accomodate guests!
Thanks for your interest
"Try to get a room away from the stairwells. The rear is the unofficial smoking area so is noisier than the front"Read full review
"Stay away from the Ptarmigan if you can...go the Cambridge Exec. Suite Hotel Call 1.867.874.2233 to book at the Cambridge."Read full review
LOCATION
CanadaNorthwest TerritoriesHay River
NUMBER OF ROOMS
42
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Ptarmigan Inn
Which popular attractions are close to Ptarmigan Inn?
Nearby attractions include Hay River Historical Museum (5.6 km), Riverview Cineplex (0.09 km), and Fields Hay River (0.2 km).
What are some of the property amenities at Ptarmigan Inn?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Ptarmigan Inn?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Ptarmigan Inn?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Ptarmigan Inn?
Conveniently located restaurants include Keys Dining, Back Eddy Cocktail Lounge & Restaurant, and Ptarmigan Inn.
Are there opportunities to exercise at Ptarmigan Inn?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are pets allowed at Ptarmigan Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ptarmigan Inn?
The staff speaks multiple languages, including English and French.