MStar Hotel is a boutique style type of accommodation in the heart of Kitimat. The hotel is filled with thoughtful amenities and resources you need to make your stay in this town a special one. Free Wi-Fi, complementary breakfast is included. MStar thrives in customer service and cleanliness. Next to the hotel you'll find restaurants, pubs, coffee shops, spa, pool and much more. MStar Hotel Looks forward to hosting you.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Spanish, Portuguese
Location
150 City Centre Mall, Kitimat, Kitimat-Stikine District, British Columbia V8C 1T6 Canada
Mstar Hotel
68 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I can’t say enough good things about this hotel. Such care and thoughtfulness put in to the service. Always a smile when walking through the lobby! Always willing and eager to help with any questions. The room cleaners went above and beyond with little messages/quotes and gestures of kindness. Cleaning was very thorough and always smelled amazing when we came back to the room!! Lindsay, Jacqui, Analise and anyone else I missed, thank you so much for your thoughtfulness. Your kindness did not go un noticed or unappreciated! You made our one week stay feel like we were surrounded by honest, kind hearted people. I hope your manager knows how wonderful you people are! I have never experienced such genuine caring service! I have stayed in a lot of hotels and this by far was the best experience I have ever had! Thank you to all the staff! I highly recommend staying here!
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Lopez, General Manager at Mstar Hotel
Responded Oct 21, 2021
Hi! Wow! what a wonderful review about MStar Hotel! We hope you come back and visit us again. Take care and be well. Kindly, Vanessa Couto
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay at this hotel. It is a nice, modern, and clean hotel. The beds were really nice, and there was a microwave and fridge, and nice shampoos etc. We appreciated the great price offered for sports teams. We were a little disappointed that the breakfast was discontinued, but the fancy coffee machine was a highlight, and overall it was an excellent value. We would highly recommend this hotel and would stay there again.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
By far the best hotel in town. Excellent staff, very good safety protocols, you can tell that they take the safety of their guests and staff very seriously. Very comfy beds! Weird location-not the place to go for stunning views (in a mall) but everything you need is in walking distance. Flawless wifi and cell service-and public computer- to stay connected (unlike other hotels in area).
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Lopez, General Manager at Mstar Hotel
Responded Oct 21, 2021
Hello! Thank you for the kind words! It's been a while but we hope you come back and visit soon. Kindly, Vanessa Couto
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Mstar for 2 nights for work as it was considered the best hotel in town. The hotel is surrounded by stores ("the mall") and several restaurants (A&W, Timmy's, DQ, Mr. Mike's, The Chalet to name a few) so it's close to everything (ice rink, pool, library) you need. The hotel looks to be recently renovated and is very modern and nice. Hotel has free coffee and tea as well as fresh fruit available in the lobby. The rooms are nicely done and modernized. The room was clean and beds are comfy. Rooms also have coffee and tea, microwave and fridge. Overall a nice hotel topped off by friendly staff. I recommend this hotel.
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Date of stay: October 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Lopez, General Manager at Mstar Hotel
Responded Oct 21, 2021
Hello! Thank you so much for the review. The staff and myself truly appreciate the time you took. We hope you are well and come back and visit us soon. Kindly, Vanessa Couto
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first thing I noticed about the MStar Hotel was the sparkling windows and front entrance. It spoke of the whole hotel and its extreme effort in ensuring my visit was excellent. The staff was very welcoming, the room was very comfortable, clean and modern. There was complimentary fresh muffins and hot drinks available at all hours. We were there for 3 nights . I would stay there again and would highly recommend it to anyone seeking a place to stay in Kitimat.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rm 3315. Great customer service and complimentary muffins, specialty coffee and tea located in the main lobby for guests.
Rm included microwave, mini fridge, iron, hair dryer, tel, TV, coffee maker, A/C, alarm clock, Wi-Fi and a hand sanitizer dispenser. There is also an in-room safe for valuables, but this was temp out of service.
The only disappointment was there was no pen & paper and the shower head is designed to produce low water pressure and angle cannot be adjusted and there is only a half wall in the shower (no door for the shower by design).
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Date of stay: October 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfortable rooms and beds with good showers. Disappointed that there was no tea or coffee in the rooms though freely available in the lobby. Muffins were also available free of charge but, sadly, the promised fruit in the morning had all gone by 8 with the exception of 4 inedible green apples. When we asked for some we were told that no more was available. Unnecessary poor planning.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Get up early if you want fruit as well as your muffin for breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I stayed for a week, and I truly could have stayed another week. Rooms were SUPER clean, beds and pillows are a DREAM, the shower was lovely and the staff were all spectacular. This is officially our home away from home, as we will be up as often as possible since my husband works in Kitimat. The hotel is is the heart of the town surrounded by restaurants, the mall, river, scenic sites and the most beautiful views of the coastal rainforest.
We are so thankful for how hospitable the MStar was to us and are excited for our next visit!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Lopez, General Manager at Mstar Hotel
Responded Oct 21, 2021
Hello Family! Thank you for the review back then! We are still so thankful for the time you took to reply. We hope that in the near future you find yourselves travelling back to Kitimat. Take care and be well. Kindly, Vanessa Couto
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Me and my husband and two children recently stayed in Kitimat for the weekend. We are so pleased to have chosen Mstar. The location is super convenient for walking to the pool, hospital, grocery store, restaurants. The staff were all super friendly and helpful. And there is a great coffee maker and tea maker available all day in the lobby. We stayed on the main floor and the rooms were surprisingly quiet, thank goodness. I highly recommend staying here if you find yourself in Kitimat! Thank you Vanessa and all the other helpful staff!
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip:Â quiet rooms on main floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vanessa Lopez, General Manager at Mstar Hotel
Responded Oct 21, 2021
Hi there! Very thankful for the time you took to write a review! We hope you come back a have a cup of coffee and enjoy another night with us sometime soon. Kindly, Vanessa Couto
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best Hotel Experiences in 2023! My room was very large, comfortable, quiet, and clean. It included a microwave, refrigerator, coffee maker and work desk. The lobby had an amazing espresso machine and complimentary fresh muffins. The front desk staff was always friendly, helpful, and accommodating. Highly recommend!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Â Kitimat shuts down early, so if you need any supplies, hit the stores before 6 PM, or you'll need...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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