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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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BEST WESTERN PLUS Chateau Inn Sylvan Lake
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145 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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Edmonton, Canada
Reviewed 1 week ago

This hotel is family friendly. They allow pets. Which is great if you are looking for a place to leave your dog while you are away for the day or space for your kids to run around. But if you are like I was and looking for a quiet place by a deserted beach in early spring for some R&R,...

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Helpful?
Thank bobbylane
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

I am sorry that your stay at our hotel was not what you had expected or needed for a quiet get away. We do have a few weekends at this time of year that we are extremely busy with teams which in your case was one of them. I can assure you that we do try to keep the pets...

100 Mile House, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 10 March 2017

We have family in Sylvan lake, thats why we stay there. We have over all good experience with best western hotels. In the summertime it gets really pricey because of the tourists. Otherwise than that, the rooms are clean, free parking, and free breakfast which we enjoy very much. This time...the 3rd stay....it was a noisy. There was a hockey...

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Thank Ravenstone64
About Hotel's Favourite Review
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. It is a shame that you found your recent stay noisy. We do try hard to keep the noise level under control but as you saw many things factor into our ability to do so. So glad to hear that you will return, but please do ask if any event is going on at that...

Calgary, Canada
Reviewed 3 weeks ago

This is a very nice hotel that works well for a weekend in Sylvan Lake. We have stayed here for the past few years for an annual Baton Twirling competition that is held in Sylvan Lake. The hotel is well situated and very comfortable for these weekend stays. We will be back next year.

Review collected in partnership with Best Western
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Thank lattahouse
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for the review. We enjoyed your group are pleased your stay was good. We look forward to you booking with us every year and hope whenever your in town you stay with us again.

Winnipeg, Canada
Reviewed 2 March 2017

I stay here a few times a year on business. I was just there again. The rooms are spacious, the beds are super comfortable. The room is clean. There is plenty of variety at breakfast, even though hotel breakfasts aren't really my preference. The staff here have always been very friendly and helpful. I had the opportunity to see a...

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Helpful?
Thank timwit61
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We appreciate your comments , and we are pleased that you noticed what we have to offer. We like to treat our guests like we would want to be treated and strive everyday from the feedback to achieve our goals. Please come and enjoy another with with us.

Canmore
Reviewed 14 February 2017

The bedrooms were large and very comfortable beds. The breakfast area was comfortable with the lounge attached and the front desk there for questions. Staff were very helpful and professional. The exercise room is very basic, no free weights and two of the three cardio equipment were out of order during my stay, but otherwise the pool and hot tub...

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Helpful?
Thank TaraLCanmore
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. Your feedback is important to help us make improvements to everyone's stay. The exercise room is being repaired as we have been waiting for parts. Hope you visit with us again in the near future.

Sylvan Lake, Canada
Reviewed 21 January 2017

A thoroughly enjoyable experience. I coordinated a planning session there for work and it was perfect. The location was great, hotel room was lovely, food was great and our meeting space and set up worked really well. Participants were a diverse and high level group and the feedback I received was excellent. They loved the facility, their rooms, service and...

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Helpful?
Thank Gretel P
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you Gretel for the lovely review. The staff and I are very pleased that we could meet all your expectations . Our goal is meet and exceed every guests expectations every visit every time from check in to check out. We hope you and your group come and stay with us in the future. We enjoyed your visit.

Shanghai, China
Reviewed 4 January 2017

A very nice hotel if you like warm and friendly service and extremely clean rooms. I have stayed in this hotel several times and it has always been consistent. They have a nice continental breakfast selection set out every morning, featuring a different hot breakfast each day. The coffee, tea and hot chocolate station is available all day long. Nice...

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Helpful?
Thank SandraMtravels
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So nice to hear such good reviews!! We strive daily to improve so we can impress everyone with every stay. Please stay again.

Edmonton, Canada
Reviewed 7 November 2016

Its probably the only decent hotel at Sylvan lake, but that didn't stop the hotel from trying its very best. Hotel looks beautiful inside and out. Rooms are clean, staff very friendly and helpful. Breakfast is good to gets the family going quickly. Kids just don't want to wait around for food, especially in the morning.

Review collected in partnership with Best Western
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Helpful?
Thank Jason S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for recognizing our strengths and noticing that the staff is very friendly and we try hard everyday to meet everyone's needs. Hope you visit us again so we can show you that this is standard we try to achieve every day.

Calgary, Canada
Reviewed 6 October 2016

From check-in to check-out every staff member we interacted with was warm and hospitable. Breakfast was good-a nice selection. I didn't love the casserole on Saturday morning but you can't love everything :) We truly appreciated the coffee/tea/water that was out all day so that we could just relax and have a cup. The room was really nice, and after...

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Helpful?
Thank Melanie G
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for comments and kind words for your recent stay with us. We take every comment and try to improve so we will visit how we can improve on our breakfast casserole. Yes we will be watching very closely as to what is in store for area waterslide was in, at this point we have not heard of any...

Calgary, Canada
Reviewed 1 October 2016

Pleasant and professional staff; overall condition of room, hallways, breakfast area and reception area very clean and modern; comfortable bed; very quiet surroundings; nicely decorated; convenient parking location; No complaints.

Review collected in partnership with Best Western
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Helpful?
Thank gustuma
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review. I was glad to see that all areas of your stay were noticed and appreciated. We strive to meet everyone's expectations as far and cleanliness and pleasant interactions with everyone at the hotel. We hope you come and stay with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service

Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Region: Canada > Alberta > Sylvan Lake
Price Range: $124 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3*
Number of rooms: 72
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Also Known As:
BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king rooms have a jetted tub.”
bobbylane, 16 Apr 2017 | Read review
“Stayed on the fourth floor and it was SO quiet. Fantastic sleep for a hotel.”
TaraLCanmore, 14 Feb 2017 | Read review
“Lakeside views are the best.”
263gretelp, 21 Jan 2017 | Read review
“I have found that all the rooms I have stayed in are equally quiet.”
631gbs, 17 Aug 2016 | Read review
“I am not sure that there is a bad room. We were on the parking lot side on the third floor and found it to be very quiet.”
shannonhulley, 25 Jul 2016 | Read review
5 of 5