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Be Live Experience Playa La Arena

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Traveller (3665)
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Panoramas (14)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Be Live Experience Playa La Arena is a complete family resort in Puerto Santiago, Tenerife. The hotel, located by an exotic beach with black volcanic sand, offers all the facilities you need for a perfect holiday at the Costa de Santiago del Teide. At the Be Live Experience Playa La Arena you will be able to enjoy the quietness and the lovely atmosphere of Puerto Santiago: nature, gastronomy, sports, beach and sun all year round. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Family Resort
Bay View
HOTEL CLASS
Hotel links
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Special Offer:5% Additional Discount
Hotel deals

Location

Full view
84Good for walkers
Grade: 84 out of 100
33Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
5,785Reviews
3,971Photos
1,113Q+A
100Room tips
Traveller rating
  • 2,510
  • 2,150
  • 761
  • 224
  • 141
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Popular mentions
Stayed here for 1 week in February with a friend for some winter sunshine. The hotel was fantastic and provided a really enjoyable holiday. Overall everything was fantastic, just a few suggested improvements at the end of this review. Check in was fast in a spacious and
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Response from GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena
Responded yesterday
Dear Daniel and Kristian, Firstly, we would like to thank you for the time you have spent on writing about your recent stay at Be Live Experience Playa la Arena Hotel. Your feedback is very important for us in order to continue improving and also as a motivation for the hotel staff and the Management team. We are delighted to read that you enjoyed our service on the reception desk and at the check in. It is a pleasure to know you really liked the service provided on the arrival on the Adults Club rooms; we are always looking for new ways of making our guests’ stay memorable. We appreciate your kind words about our gastronomic offer, in which our chefs do daily their best to satisfy our guests expectations, trying to offer them the best quality. It makes us happy to know the service on the restaurant provided by our waiters was attentive and fast; they are always paying attention to our guests’ necessities. It is a pleasure to read our improvements by making the new Infinity Pool have not disturbed your holidays at all. Attending to your comment, allow us to inform you that our department sent updated information to all travel companies; nevertheless, it is not possible to confirm an exact day for finishing the works, as it is subject to changes. We regret you could not enjoy fully of the Adults Club service as the mini bar is with a welcome pack meaning it is filled only at the arrival. However, we would like to thank you for bringing this matter to our attention; it helps us to improve our service if needed. Attending to your comment about the bottle of water, we feel sorry it has been an inconvenience; our hotel is implicated on reducing the use of plastics to help and care for our environment. We apologise if our administration work has not been up to your standard; our reception staff does not have the responsibility to make sign and sign the Compensation Folder. The hotel does not provide picnic or breakfast boxes to take outside, but we compensate it with an early breakfast since 6 am, that you can arrange at reception. Once again, we thank you for your valuable opinion that will help us to improve our hotel service every day. Your satisfaction is our commitment. We hope to welcome you again in Hotel Be Live Playa La Arena in the near future. Kind regards, Guest Experience Team.
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+2
Hotel's Favourite
Well what can I say. Absolutely fantastic holiday. Would defo stay here again. We went on Christmas day and came back new years day. Staff very friendly and happy to help. Tour reps very friendly and happy to help. Hotel was immaculate and very clean and airy. Pools were always
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Response from GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena
Responded Jan. 11, 2019
Dear Emma, We would like to thank you for the time you have taken to write about your wonderful experience at our Be Live Playa la Arena hotel. It is a great pleasure to read how much you enjoyed your holidays with us. We are delighted to know you loved our pool areas and our gastronomic offer; also, we love to read our staff was friendly and helpful to you and that our building works outside did not disturb you at all. We would love to have you and your family back for another great time! Kind regards, Guest Experience Team.
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Just returned from a short stay at this hotel on arrival the hotel looks really good with marble floors and white leather chairs check in was quick and friendly we were told that our room had been upgraded we soon found out why there was a new pool under construction with a
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Response from GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena
Responded 2 days ago
Dear Pancho, First of all, would like to thank you for choosing our Be Live Experience Playa la Arena for your holidays in Tenerife and for letting us know your concerns relating to your time in our hotel, your feedback is very much appreciated. We are extremely sorry to read that you were not happy with specific aspects as our aim is to to provide an excellent holiday experience our guests and our team works very hard for that. According with your comments about the hygiene, we are pleased to inform you that our hotel, Be Live Experience Playa La Arena strictly follows the national and international legal health and sanitary regulations. HACCP controls are constantly held to monitor food and pool safety risks and to ensure the high standards of quality and safety with regards to food and general hygiene. On the other hand, we do everything we can in that event to contain the spread by encouraging our guests to use the disinfectant hand wash dispensers in our dining areas. The hotel is provided with three dispensers located in all our restaurants. On the other hand, we would like to inform you that all the food supplied in our restaurant gets a temperature up to 65 degrees and we do repetitive temperature checks during service. However, we want to achieve maximum satisfaction and therefore we take note of its findings and we will pass it to the chef. In reference to your concerns about our restaurant staff, we feel very sorry if you had an adverse experience for this reason. Nevertheless, we are pleased to inform you that all our staff work daily very hard trying to satisfied all our guests and they are one of our hotel's greatest strengths. While we trust that the rest of facilities and services were to your liking, we hope that we will have the chance to welcome you back once again in future and demonstrate to you our familiar high level of hospitality and quality standards. Kind Regards, Guest Experience Team
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Came home today from a week's stay with my three children. We have had a lovely week with lots of sunbathing and swimming!! Hotel is great, it's clean, light and airy. Staff are very helpful and friendly. Food really nice, there were a couple of evenings I struggled to find
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Review collected in partnership with Be Live Hotels
Response from GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena
Responded 2 days ago
Dear Guest, First of all, we would like to thank you for the trust placed in our hotel. We appreciate your comment, this helps us improve and keep growing. We love to read you and your children enjoyed your holidays at our hotel. We are delighted to know you had a great time on the pool area and during days and night with our entertainment team, who is always searching for new ways to make enjoy holidays to our guests. It is really important for us to know you liked our hotel facilities and that you always were able to find something to eat, especially on Italian night. The satisfaction and well-being of our customers are the most important for us. We will continue in this line of work and we hope to see you again with us in the near future. Kind regards, Guest Experience Team.
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Beautiful hotel with great views of the sea and mountains - even the road side rooms are OK and you can see mountains and see although limited view. A wide variety of food available although we were not able to sample the free Mediterranean restaurant due to the need for a
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Review collected in partnership with Be Live Hotels
Response from GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena
Responded 2 days ago
Dear Guest, First of all, we would like to thank you for the time you have spent on writing your comments about your stay at our Be Live Experience Playa la Arena Hotel. It is a pleasure to know you enjoyed your stay and that you loved the views from the hotel, even the ones from the Lateral Sea View rooms. We are delighted to read you enjoyed our gastronomic offer, which is prepared by our chefs daily trying to give our guests the best experience ever while eating. We feel sorry to read you could not book into the a la Carte Restaurant, we will take note of it to check if we can make it easier for our guests. We appreciate your kind words and are very pleased to receive your positive feedback and comments. Once again, we thank you for your valuable opinion that will help us to improve our hotel service every day. Your satisfaction is our commitment. We hope to welcome you again in Hotel Be Live Playa La Arena in the near future. Kind regards, Guest Experience Team.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorBe Live Experience Playa La Arena
The Adult Club at the Be Live Playa La Arena
Professional photo exclusively commissioned by TripAdvisorBe Live Experience Playa La Arena
The Adult Club at the Be Live Playa La Arena
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123456100
You can hire them from reception €12 each, refundable when you hand them back at the end of the holiday, think you can exchange them every day for a clean one .
1 vote
yes in the supermarket on front within minutes walk really cheap
2 votes
It's a public beach with sun loungers at a cost.
0 votes
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There was no kettle in the bedrooms but most were all inclusive so there were hot and cold drinks serve yourself at most times,you could take drinks up to your bedroom if you wanted and there was a fridge if you wanted to use it,we were well satisfied.
1 vote
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123456223
"Adult club rooms are worth it!"
"ocean”s weeuv"
"Avoid the ones overlooking the road. Balconies get no sun. The ones with pool view are better. "
"rooms facing pool are sunny but only available at extra cost"
"We were on the 7th floor facing the sea and pool, it was very quiet"
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12345620
PRICE RANGE
US$140 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live playa la arena hotel puerto de santiagospring hotel santiago del teide
LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
NUMBER OF ROOMS
432
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