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Barcelo Santiago

La Hondura, 8, 38683 Puerto de Santiago, Tenerife Spain
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Wheelchair Access
Bar/Lounge
Spa
Room Service
Free Internet
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Great View
Family Resort
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Up to 15% discount
Hotel deals
Location
Full view
86Good for walkers
Grade: 86 out of 100
155Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Reviews & more
7,154Reviews
3,978Photos
839Q+A
100Room tips
Traveller rating
  • 3,067
  • 2,624
  • 953
  • 333
  • 181
Time of year
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Show reviews that mention
+3
Came to The Barcello de Santiago for my husbands birthday choosing this hotel for the views and I must admit they were spectacular. We had a lovely refurbished room (530) which looked on to the cliffs of Los Gigantes . The hotel was really clean the staff are lovely but that's w
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The staff here were brilliant every one of them, from Jonathon at reception, Lourdes our room attendant and the waiting staff. The food was good and plentiful, something for everyone, the only criticism was the all dishes really should be labelled, i picked what i thought were on
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TUI All Inclusive Barcello Santiago

We have always, for the last 10 or so visits to this resort stayed in apartments across the road, and we’ve always looked on in awe from the sidelines as we strolled past this lovely hotel. When my son decided to propose to his now fiancé he d
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We stayed at the Barcelo Santiago from 4/12 to 14/12/18 and enjoyed superb weather.The pluses were friendly staff, good catering (we were full board) and drinks, good clean pool area and terraces with few children.The minuses were the circuitous transit from hotel to airport (90
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Review collected in partnership with Barcelo Hotels & Resorts
Just returned from this hotel and have to say I won't be going back! The pool and bar areas are brilliant and the staff in them are great. But the rooms fall far below a satisfactory standard, toilet seat broken, shower not working properly and air conditioning only blowing warm
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Response from GEM B, Assistant General Manager at Barcelo Santiago
Responded 2 days ago
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Santiago hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the desing of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We would like to inform you that next year we will carry out a new remodeling of the rooms that have not yet been renovated, so you can enjoy them. Please accept our sincerest apologies for the imperfections you describe in your review about the shower and the air conditioning, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion, so we apologyze for all the inconvenience caused to you and your loves one. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Tenerife. Kind regards, Begoña Moro Assistant General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Room renovation in work?
Renovation ?
Professional photo exclusively commissioned by TripAdvisorBarcelo Santiago
The Suite DeLuxe at the Barcelo Santiago
Professional photo exclusively commissioned by TripAdvisorBarcelo Santiago
The Doble Sea View at the Barcelo Santiago
Professional photo exclusively commissioned by TripAdvisorBarcelo Santiago
The Suite Deluxe Hidromasaje at the Barcelo Santiago
Previous
We are booked to arrive on New years Eve. Is there a special dinner/party for guests and what is the dress code please.
Thank you for your interest in our Barceló Santiago Hotel to spend your vacations with us. We inform you that a Christmas gala will be offered for Christmas and New Year's Eve at our hotel. If your reservation with us coincides with these dates, the price of the dinner will be included in the total price of your reservation. The dress code will be for Gentlemen: suit and for Ladies: evening dress. For any additional information, do not hesitate to call us. Best regards. Barceló Santiago****
1 vote
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Can you tell me if the a la carte restaurant is open in January as I would like to celebrate my birthday there
Thank you for your interest in our Barceló Santiago Hotel to spend your vacations with us. Our à la carte restaurant is open every month of the year, but only Friday service is offered. The service is offered in the pool area whenever the weather conditions allow it. If necessary, it will be carried out inside. As an alternative, we also offer the romantic dinner every Wednesday, which we also serve outside if the weather is fine. For any additional information, do not hesitate to call us. Best regards.
0 votes
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Is there a bus service from the hotel to a beach in Los Cristanos?
Thank you for your interest in our Barceló Santiago Hotel to spend your vacations with us. The bus stop is 10 minutes from our hotel walking, and has connection to all the towns in the area. In particular, to go to Los Cristianos is line 477. For any additional information, do not hesitate to call us. Best regards.
1 vote
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Hi, we have booked this hotel for xmas and new year, we are celebrating our 20th wedding anniversary and its a surprise for my husband therefore I have upgraded to a delux room, what extras do we get please, we are all inclusive.
Dear Guest, thank you for your interest in our Hotel Barceló Santiago to celebrate your anniversary with us. The deluxe room is a newly renovated room category. This room also includes a kettle or coffee machine. For any additional information, do not hesitate to call us. Best regards.
0 votes
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Hi. Is there a heated pool please? Does the hotel provide pool towels? Thanks. Jenny
Thank you for your interest in our Barceló Santiago Hotel to spend your vacations with us. One of our pools is heated, and the towels are given at the hotel paying an extra fee that will be returned the day of your departure. For any additional information, do not hesitate to call us. Best regards.
0 votes
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Previous
"Sea facing rooms very nice"
"For best views for "wave watching!" try rooms 4th floor and above with door numbers in the 50's-60's"
"Mid height rooms 4 to 6 whilst roofing and promenade works are carried out"
"Try and book a room on the ocean side, the street side of the hotel is noisy"
"Upper floors have a lovely view"
Previous
PRICE RANGE
US$99 - US$303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo santiago hotel puerto de santiagobarcelo hotel santiagobarcelo puerto de santiagobarcelo santiago tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
NUMBER OF ROOMS
406
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