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Traveller (3772)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Room Service
Free Internet
Breakfast included
Airport Transportation
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Family Resort
HOTEL CLASS
Hotel links
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Location
Full view
86Good for walkers
Grade: 86 out of 100
40Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
7,256Reviews
4,059Photos
859Q+A
100Room tips
Traveller rating
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Popular mentions
We have stayed at the hotel several times in the past and returned last year and this year because we love the location and the friendly and efficient service. We stayed on an all inclusive basis in a room on the fifth floor which gave us beautiful sea views. There was a bottle
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Hotel's Favourite
We enjoyed a lovely relaxing week in December to celebrate our 44th wedding anniversary. The staff were hard working, friendly and helpful. Excellent choice of food with comfortable rooms with superb view from the balcony. Really can’t find anything to criticise. Thank you for a
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Response from GEM B, Director de Relaciones Públicas at Barcelo Santiago
Responded 4 days ago
Dear Guest, First of all, we congratulate you with your anniversary Wedding Anniversary and we thank you for choosing our Barceló Santiago hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits fantastic, especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Last but not least, thank you also for mentioning our magnificent views and our magical location. We are very lucky to be located in this magical part of the island. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Bárbara Galera Guest Experience Manager
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+1
We booked through TUI. This hotel has excellent facilities, including well equipped fitness room which we used every day. The spa was luxurious too, though not free. The staff are by and large very good, but let down by one or two ignorant and unpleasant bar staff. The food? It
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It's the 7th time we're coming. We booked one year ago directly with the hotel as we usually do. For the first time, we did not get our "favorite" room (in a range of 5 different requested rooms). POSITIVE POINTS : - the "adult" swimming pool is now heated which is really
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Response from GEM B, Director de Relaciones Públicas at Barcelo Santiago
Responded 2 days ago
Dear guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken note of your comments regarding the reservation of tables in our buffet restaurant, and we are surprised to read your opinion, as only the tables closest to the entrance are previously reserved for customers with reduced mobility. We sincerely apologize for not having correctly fulfilled our standards. Your comment will be shared with our department head for further review. We have taken note of your comments on your reservation and we would like to inform you that at our hotel we always take into account the special requests of our guests when making the reservation, although it is not always possible to carry them out as they are subject to hotel availability. We sincerely apologize for not having been able to exceed your expectations on this occasion. We have taken good note of your remarks related to influx of customers in the restaurant. Please know that your review has been shared with our head of department and the team will do its utmost to find an immediate solution for a future. We would like to take this opportunity to explain that one of the rooms we have in front of our buffet restaurant is our a la carte restaurant, which we open once a week. The other room is focused so that our guests can have a quiet place to relax, read watch TV, etc. We would also like to inform you that, during this year, we will carry out the reform of the rest of our rooms, getting to have our 400 renovated rooms, together with the common areas, in order to offer our guests the quality service they deserve. On the other hand, we also want to thank your kind comments towards our pool area, a place where you can sunbathe and relax, and enjoy the outdoor scenery, having our pool bar at hand to cool off. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Bárbara Galera Guest Experience Manager
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Didn’t realise that it would be hour and half transfer. We had room 226 but requested to move as bad drain smell, air conditioning dipping on floor and bathroom flooding when having a shower, was given room 558 which was a lot better. You need to know that a lot of the rooms
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Response from GEM B, Director de Relaciones Públicas at Barcelo Santiago
Responded 2 days ago
Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regarding the smell and the drains, we are sorry if there was a problem with the functioning of the system in your roomm however, we were glad that we had availability and could change your room. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. in regards to your comment about the building work outside the hotel, I would like to inform you this renovation is not being done by the hotel but by the City hall of Puerto Santiago, in that case we do not have any control over when and where they are building. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Bárbara Galera Guest Experience Manager
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Salle de bain ouverte sur la chambre
Ceiling is falling down.. literally.
our balcony. unfortunately, most of the rooms are in a similar state. I've heard people complaining about the rooms to reception daily..
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123456196
The different colour bands Identify those on premium all inclusive & those on normal. Premium customers can be served national branded drinks daily till 00:100 hours. Normal band holders are served locally branded drinks daily till 23:00 hours.
0 votes
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No never saw one. Rooms very clean. We want to return.
1 vote
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do the standard rooms have a kettle in them?
They charge 3euros a day for kettle.
1 vote
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You can go walking around but not much for the kids unless you don’t cotton wool them they can go on the rocks pools beaches
0 votes
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Is the pool heated - if not WHy??
Two pools heated but that’s a good thing some people don’t like hot water
1 vote
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123456172
"Rooms on the fifth floor offer great views"
"In front of La Gomera"
"A lot of the rooms have sea views but do not get any sun."
"Try for even number rooms and the bigger the number the further room is from the lifts and level 3 and above"
"Best views are from the shabby, unrefurbished rooms-so make your mind up if you want luxury or great views, you won't get both."
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12345620
PRICE RANGE
US$95 - US$244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo santiago hotel puerto de santiagobarcelo hotel santiagobarcelo puerto de santiagobarcelo santiago tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
NUMBER OF ROOMS
406
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