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Best Western Forest Hills Hotel

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Best Western Forest Hills Hotel
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753 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Reviewed 1 week ago via mobile

We booked 2 rooms for bed, breakfast and evening meal with use of the pool and gym. When we got into our room there was a razor left behind in bathroom obviously not cleaned out by cleaners and in the other bathroom there were fake eyelashes on the floor. The pool was grubby and didn't seem clean at all so...

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Helpful?
Thank Georgina C
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Georgina C. Thank you for taking the time to post your review on Trip Advisor following your family stay here at the best Western Forest Hills Hotel. Please accept our apologies for the fact that items from previous guests where left in the room, this should not have happened as the rooms are inspected after they are serviced and...

St Helens, United Kingdom
Reviewed 1 week ago

Just returned from a fabulous weekend at this wonderful hotel. It was a relatives wedding and it was amazing! Nothing was too much trouble. Staff were friendly obliging and very professional in all areas. The meal on Saturday evening which had been preordered was beautiful, the wedding breakfast was superb and the hog roast was something so different. Breakfast was...

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Helpful?
Thank HelenG350
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear HelenG350. Many thanks for your fantastic review on Trip Advisor following your attendance at your family wedding last Saturday here at the Best Western Forest Hills Hotel. We are delighted that you all enjoyed the day so much and made the most of the facilities we have to offer here at the hotel. I will take great pleasure in...

guisborough
Reviewed 1 week ago via mobile

This hotel is a great base for visiting Chester and the surrounding area. We used to stay here regularly many years ago before the hotel was a Best Western so were interested to see if it had maintained its good standard. Overall it had although there is always room for improvement. We had our four year old grandson with us...

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Helpful?
Thank Couple10
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Couple10. Many thanks for taking the time to post your review on Trip Advisor and we are delighted you enjoyed your stay with us. I have taken your comments on board in relation to the improvements you have suggested and will be discussing them with the Food and Beverage team here at the hotel as we take all constructive...

Liverpool, United Kingdom
Reviewed 1 week ago

Lovely stay in great location, as enjoyable as ever- though was disappointed that the bar and snack bar has now closed. Was always a great spot to chill after the pool. Not the same sitting in reception.

Review collected in partnership with Best Western
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Helpful?
Thank karen m
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Karen m. Many thanks for taking the time to post your review on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel. I will pass your kind comments on to the team and next time you stay we will seat in our Hilltops restaurant so you can take in the fantastic views we have. Once...

Aberdeenshire, United Kingdom
Reviewed 1 week ago

Beautiful hotel with extensive views from the dining room towards the Mersey and Liverpool. We were there for afternoon tea, sandwiches, cakes, scone with jam and clotted cream, tea and coffee. The staff were quick and efficient, friendly and interested.

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Helpful?
Thank Charles B
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Charles B Many thanks for taking the time to post your review on Trip Advisor following your afternoon tea visit to the best western Forest Hills. We are delighted that you enjoyed your visit and I will take pleasure in passing your kind comments on to the team. Once again many thanks Kind Regards Kieran McCabe General Manager

Reviewed 2 weeks ago via mobile

I booked this hotel as it is a preferred chain for my company, on arrival the staff seemed friendly enough, checked in ok, wandered down to my room along corridors that really need a facelift. Room ok but quite basic and dated. Used the pool and sauna which were good. The main issue that I find hard to understand was...

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Helpful?
Thank Barry S
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Barry S. Thank you for posting your review on the Best Western Forest Hills following your recent stay with us. I am pleased that there where elements of your stay you enjoyed and apologies for not meeting up to your expectations in others, we have recently undertaken a refurbishment of the corridors and bedrooms however we will continue to...

Reviewed 2 weeks ago via mobile

Stayed one night in room 93. Room overheated as faulty radiator would not turn down. Opened window to cool down , however as there is a loud generator unit under window, this also kept the whole family awake. Not suitable room for a family. Also toilet would not flush. Went to reception and after a search by night staff at...

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Helpful?
Thank Ajar49
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Ajar49 Thank you for posting your review on Trip Advisor Further to your comments to the manager on the morning of your departure Tuesday 10th April 2017 concerning your overnight stay with us and the problems that you and your family encountered in room 93 We strive very hard to make each and every guest's stay perfect however it...

Crowton, United Kingdom
Reviewed 2 weeks ago

We, a group of artists, held an event day in the Overton Suite on Saturday and right from a pre-booking visit last year, the staff at Forest Hills could not have been more friendly and helpful. On the day, nothing was too much trouble. We could not fault the lunch, which was served delicious, hot and beautifully presented. The Overton...

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Helpful?
Thank Eunice K
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Eunice K. Firstly thank you very much for posting a great review following your recent weekend conference with us here at the Best Western Forest Hills Hotel. We are delighted that you and the rest of your group for the standards of service, food and accommodation up to a very high standard which is most certainly what the team...

Inverness, United Kingdom
Reviewed 2 weeks ago

We have stayed several times, always good service, room and meals. A travelling companion is disabled and every facility is there as needed. The hotel has a fitness and leisure centre (not tried) and function suites for meetings/parties etc. The view from the dining room although panoramic takes in the ship canal and a petro-chemical works so not that inspiring,...

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Helpful?
Thank robert m
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Robert m. Many thanks for taking the time to post your great review on Trip Advisor following your recent stay with us. We are delighted to welcome returning guests back to the hotel and we hope you will make a return visit very soon. Once again many thanks Kind Regards Kieran McCabe

Winchester, United Kingdom
Reviewed 2 weeks ago

We booked this hotel as we were travelling up from Hampshire for a wedding nearby. I tried to book online but it appeared the hotel was full, so called the central reservations team who were very helpful and confirmed that the hotel could accommodate myself, my husband and 10 year old Daughter in an executive room. On arrival, after a...

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Helpful?
Thank Donna-Zo
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Donna-Zo. Many thanks for taking the time to post your fantastic review on Trip Advisor. We are delighted that we where able to accommodate you and your family for your nearby wedding celebrations. I will take great pleasure in passing on your very kind comments to the team here at the hotel and we hope you will visit us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 

Additional Information about Best Western Forest Hills Hotel

Address: Overton Hill, Frodsham WA6 6HH, England
Region: United Kingdom > England > Cheshire > Frodsham
Price Range: $90 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Forest Hills Hotel Frodsham, Cheshire, UK
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Forest Hills Hotel staff and other travellers.
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Questions? Get answers from Best Western Forest Hills Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd time i have stayed....2nd time happy....not sure any rooms would fail to impress....good hotel.”
W8298XFmarting, 23 Apr 2017 | Read review
“Choose a different hotel”
watergrass1, 21 Apr 2017 | Read review
“Be polite and if you come across Andrea expect lots of smiles”
dolphinboy1, 21 Apr 2017 | Read review
“Room 102 on the ground floor was lovely with great views over the estuary.”
HelenG350, 17 Apr 2017 | Read review
“We booked an executive room, definitely worth the money”
Donna-Zo, 10 Apr 2017 | Read review
5 of 5