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Sheraton Samui Resort

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Sheraton Samui Resort
Sheraton Samui Resort
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280 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Samui Resort
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Showing 157: English reviews
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 September 2016

Sheraton Samui Resort is a beautiful well maintained resort. It has to be one of the best situated resort in samui as it is far from the buzz yet close enough to catch a taxi to where ever you want to go.It definitely has the luxurious beachy touch and feel. You can stay there for 9 days (as we did)... More 

Helpful?
4 Thank anamorenalopez
Singapore, Singapore
Level Contributor
573 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 11 September 2016 via mobile

Am currently sitting at the balcony of room 424 of Sheraton Samui Resort; awaiting to see the sunrise from the Bay of Thailand. Simultaneously penning this review of the hotel after staying 2 nights (10 - 12 September 2016). Booked a half board package inclusive of return airport transfers, deluxe oceanview room, breakfast and dinner. Was corresponding (email) with Sangsawang... More 

Helpful?
2 Thank 692linz
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2016 via mobile

It's one of the best resorts in Koh Samui, little away from the airport 15mins drive on Chaweng beach. Great for family time out, tho I wished they had more restaurant options, however the ones they have don't dissapoint.

Helpful?
1 Thank Irfan S
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Irfan S, Thank you very much for sharing a review of your recent stay at Sheraton Samui Resort. We are delighted you and your family enjoyed spending time in the relaxing surroundings of Chaweng Noi beach, one of the finest stretches of sand on the island. We are also pleased to hear you enjoyed dining at Coco Spice and... More 

Singapore, Singapore
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 August 2016

The Good: Friendly staff, Beach, Fast wifi, Cleanliness, Standard of room interior, Fitness room, Senior Managements' positive attitude to improvement The OK: Breakfast The Ugly: Room 237's outlook: see attached photo

Helpful?
1 Thank Hampshire444
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Hampshire444, Thank you very much for sharing constructive feedback on your recent stay at Sheraton Samui Resort. We sincerely apologize you were unhappy with the view from your room and appreciate this was an area of disappointment during your stay. Our gardening and maintenance teams are addressing this issue to ensure the view of our tropical gardens better matches... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2016 via mobile

We stayed for 1 week after travelling a lot the week before and were looking for a relaxing, luxurious beach break. Our rooms were the Junior ocean suites - 1 for us and 1 for the kids - they had an adjoining door which was excellent. The rooms were huge, state of the art and comfortable with fantastic views from... More 

Helpful?
Thank Andys1252014
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2016 via mobile

The hotel is nice with great views of the ocean from the rooms n restaurant. Great size rooms n very comfy bed.Staff were also warm and friendly. what lets this review down was service..our pickup from the airport did not arrive n came an hour late after we called to enquire.Turns out the person whom we'd communicated with via email... More 

Helpful?
1 Thank Carol N
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Carol N, Thank you for taking the time to review your recent experience at Sheraton Samui Resort and we are delighted to hear you enjoyed a pleasant stay. Please accept our apologies once again regarding the momentary lapse in service of our airport transfer. We appreciate this was not the best first impression to make and thank you for... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 August 2016

As an SPG member I have stayed in numerous Sheratons and was very disappointed by my stay at the Sheraton Samui. While the premises were nice, they fell far short of a 5 star resort. The beach and pool were nice but our room had a definite musty smell to it, which was exacerbated by a serious leak that developed... More 

Helpful?
2 Thank Nancy C
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Nancy C, Thank you very much for choosing to stay at Sheraton Samui Resort and for sharing a review on TripAdvisor. We are very sorry to hear your overall experience fell short of your expectations on this occasion and there were several areas of disappointment during your stay. We regret there was a temporary maintenance issue with your room... More 

Newcastle, Australia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 August 2016

Whilst the gardens and surrounds of this 1980s property are delightful the property itself is quite aged, very tired and in need of a major upgrade. Our allocated one bedroom suite was adjacent to ancient and very noisy external AC plant which serviced the main building and ran 24/7. The AC fan and motor had at a very audible daytime... More 

Helpful?
1 Thank Peter M
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Peter M, Thank you very much for sharing a review of your recent stay at Sheraton Samui Resort and please accept our sincere apologies your experience was disappointing on this occasion. Regrettably, one of the main air-conditioning compressors adjacent to your suite was emitting a loud noise upon your arrival. Our Engineers are investigating and will carry out any... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2016

Overall our stay at the Sheraton was worse than expected. The majority of our issues were with the service at the Blue Monkey bar. We ate lunch there two days, and both days received incredibly slow service. We were the only people at the restaurant, and with three waiters, we still did not receive our food or drinks in a... More 

Helpful?
1 Thank 809brittanyd
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear 809brittanyd, Thank you for choosing to stay at Sheraton Samui Resort and for taking the time to review your experience on TripAdvisor. We are very sorry to hear your stay failed to meet your expectations on this occasion. The service you describe at Blue Monkey is not up to our usual standards and we regret this temporary slip had... More 

Level Contributor
209 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2016 via mobile

This is one of the e most amazing places I have been too. The beaches are so clean and I enjoyed the jet skiing. The restaurant on the beach is fantastic very good cocktails and all facilities like the jet ski jet board are all available right in front of the hotel beach restaurant. We feel safe at the same... More 

Helpful?
Thank Syed S
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Syed S, Thank you very much for choosing to stay at Sheraton Samui Resort and for recommending us to other travelers on TripAdvisor. We are very happy to hear you and your family had an amazing stay and enjoyed the cuisine at our beachfront restaurant, Long Talay. We look forward to welcoming you back for another relaxing holiday the... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the charm of the hotel, nestled in the warm and white sands of the magnificent Chaweng Noi Beach, Koh Samui. The newly renovated and beautifully decorated rooms of the low-rise buildings are surrounded by our lush tropical garden and rise above the crystal blue water. It is a paradise hideaway where luxurious seclusion meets natural beauty. The resort features a fresh water pool with its own jacuzzi, a sea water pool facing the ocean, dining by the beach at Long Talay restaurant or under the stars. Relax on our poolside terrace, in the lobby lounge and pool bar or make use of our meeting facilities, 24 hours room service, a full service spa and diverse sport facilities. ... more   less 

Additional Information about Sheraton Samui Resort

Address: 86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range: $184 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Samui Resort 5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Imperial Samui Beach Hotel Chaweng
Hotel Imperial Samui
Imperial Samui Chaweng
Imperial Samui Hotel
Sheraton Samui Resort Ko Samui, Thailand - Chaweng
Hotel Style:
#5 Business Hotel in Chaweng
#19 Spa Hotel in Chaweng
#22 Luxury Hotel in Chaweng
#26 Romantic Hotel in Chaweng
#32 On the Beach Hotel in Chaweng
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Samui Resort staff and other travellers.
26 questions
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Questions? Get answers from Sheraton Samui Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be friendly and remember you're on holiday so take it easy and don't expect express service. go with the flow.”
 of 5 bubbles Abhicom, 9 Oct 2016 | Read review
“excellent hotel located in a very good position”
 of 5 bubbles giramundo85, 19 Sep 2016 | Read review
“rooms close to the lobby are good for kids”
 of 5 bubbles anamorenalopez, 12 Sep 2016 | Read review
“Avoid garden view and especially room 237”
  • Room 237: Tranquil view of a pipe and mud
 of 5 bubbles Hampshire444, 30 Aug 2016 | Read review
“Be sure to check out room for AC noise; sewerage odour, leaking WC etc prior accepting”
 of 5 bubbles 542peterm542, 2 Aug 2016 | Read review
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