Sugarloaf
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5092 Access Rd, Carrabassett Valley, ME 04947-5873
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Room & Suite (22)
Dining (7)
About
#1 of 2 hotels in Carrabassett Valley
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of Sugarloaf Village, The Sugarloaf Mountain Hotel is just steps away from lifts, ski trails, shops, and restaurants. Dine at Sugarloaf's signature restaurant, 45 North, or relax in the 30-person outdoor hot tub while you take in the mountain views.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Canoeing
Highchairs available
Electric vehicle charging station
Valet parking
Wifi
Paid internet
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Golf course
Hiking
Ski rentals
Ski school
Skiing
Tennis court
Canoeing offsite
Fishing
Raquetball offsite
Tennis court offsite
Board games / puzzles
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Ski In / Ski Out
Chapel / shrine
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
14Restaurantswithin 10 km
2Attractionswithin 10 km
180Reviews5Q+A36Room tips
Reviews
Traveller rating
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- 71
- 21
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This review is for “Sugarloaf Mountain Hotel”. Cons- The staff did not work with us at all to help us EXTEND our stay by one night, effectively turning away business for the hotel. We decided we wanted to ski one extra day but my partner had to do something for work until noon the morning of check out (check out is 11am), we called and asked if we extended our stay by one night if we would be able to check out late. We were given a response of “we have a strict no late check our policy due to Covid regulations”. Basically, the hotel turned away another night of business (cost of the room, food because we would be eating there again because there is nowhere to go outside of sugarloaf, 2 lift tickets for the mountain) over staying one hour later in the room for a work obligation (which we explained was the reason). A possible $500-600 earnings over one hour! It’s almost comical. My partner said on the phone “okay we cannot extend”, the front desk staff member was fine with that, and that was the extent of the conversation. Something tells me this person clearly did not think about the amount of money he/she just left on the table for the hotel and mountain itself over an hour. If a guest asks a small favor, but is clearly rewarding the hotel with extra money you think you would do it. The parking- you have to park as a guest in a lot that is down a hill, and the lot itself is covered in very thick ice. Luckily we had my SUV so we were able to park okay, but low clearance cars would have an extremely difficult time. Also, the ice in the lot is just dangerous. They should do a much better job plowing, and breaking up that thick ice and salting. It’s not very fair to a guest to wonder if they’re going to slip exiting their car after they just parked on extremely uneven terrain because the parking lot isn’t well taken care of. This is a mountain resort- meet the elements for your guests. The hotel needs updating badly, the rooms have old carpeting and curtains (ours were ripped) and fixtures need to be updated. We were constantly woken up early (on the days we did not ski) from doors slamming throughout the hotel. Either everyone slams doors here or the walls are paper thin. Not exaggerating, we must have been woken up 10-20 times due to slamming doors. Everything in the village closed very early, like I mean at 4pm to the minute or earlier. We tried to order take-out from the Bag around 6pm (dinner time) they were closed even though it says they close at “8ish” on their website. There was literally nothing open but the hotel’s own “45 North” which is overly priced for what they offer ($22 burger). Pros- the skiing is great, the conditions were good, the staff at sugarloaf (the mountain itself) were very helpful and welcoming. The lodge had an excellent drink selection (when they were open lol). The mountain offers something for everyone from beginner to expert. We would come back to ski but would skip the hotel next time.…
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
I have skied Sugarloaf a few times, most recently 3/1/21, right after a little fresh but heavy snow. Sugarloaf does a lot of grooming and appeals more to an intermediate skier than a beginner. It got very windy (60-70 MPH gusts) with frigid temps,making the snow super hard. Great for racing skis but very hard to be in control with regular recreational skis. Because it is such a big hill, with Covid19 you often have the trail to yourself. Skiing midweek is great, but their mid-mountain lodge was notopen on Monday. Lift tickets cost what they cost. Considering the real estate and operating expenses, I think lift tickets are worth paying whatever the resport is charging.
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Date of stay: March 2021
Helpful
Made the 3 hr trek with some friends, and I had a great time. Front desk staff were great and the rooms were spacious as well. Definitely recommend D’ellies, 45 North and the widowmaker if you’re looking for a bite to eat. The buffalo wings and widowmaker burger are 👌🏻. Big shoutout to Ed in the pro shop for being such a personable and down to earth guy, and making sure that my boots fit me properly. Can’t wait to come back again!
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
The staff is excellent! Everything you need always ask the front desk for anything you need. If they have it they will get it for you. Hot tub is the best outside with great lights at night. Rooms very clean and comfortable. Hotel is very COVID -19 safe !!! Ski in and out is the best. Would stay again !!!
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Date of stay: January 2021
Location
Cleanliness
Service
Helpful
We stayed here while on a golf outing to Sugarloaf Golf Course. The hotel is very nice, rooms were cleaned & sealed per COVID standards. We only interacted with one staff member during the entire stay & he wore a mask & was very personable. The bed had spotless linens, was comfortable & the bathroom was well stocked. Cleaning crew does not come in during a brief stay but there were plenty of white, fluffy towels. The area is pretty isolated with most restaurants closed and no evening activities- bars, entertainment- in the off season but that’s precisely why we chose this place. No COVID worries. It would be awesome to stay here during ski season as it is right at the base of the lifts. Great stay.
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Date of stay: September 2020Trip type: Travelled as a couple
2 Helpful votes
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PRICE RANGE
US$231 - US$1,217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugarloaf mountain kingfield
FORMERLY KNOWN AS
"Grand Summit Resort Hotel"
LOCATION
United StatesMaineCarrabassett Valley
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Sugarloaf
Which popular attractions are close to Sugarloaf?
Nearby attractions include Sugarloaf Mountain (0.2 km) and The Rack (1.4 km).
What are some of the property amenities at Sugarloaf?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sugarloaf?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at Sugarloaf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sugarloaf?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sugarloaf?
Conveniently located restaurants include Tufulio's Restaurant & Bar, 45 North, and Bag and Kettle.
Are there opportunities to exercise at Sugarloaf?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Sugarloaf?
Yes, laundry service and self serve laundry are offered to guests.
Does Sugarloaf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Sugarloaf have any great views?
Yes, guests often enjoy the mountain view available here.