I traveled to Ambato on a leisure trip with my partner and initially stayed at a different hotel on the same plaza that Hotel Boutique Mary Carmen is located on. A colleague of ours recommended that I try Mary Carmen, so I decided to change from the initial hotel to Mary Carmen and spent 3 nights at the hotel. Upon arriving at the hotel, I asked the receptionist to show me the Executive Suites that were available, since I'd preferred to avoid gaudy or loud decoration. Each floor is thematic, and each room has an interior design to match its floor. Some of the rooms are more neutrally decorated, while others are heavily themed. As far as its layout and thematic approach are concerned, this hotel is similar to the Japanese "love hotels" (for the reader who is not familiar, "love hotels" are discrete motels, usually with thematic rooms, frequented typically by sex workers and/or budget travelers). After picking out a room that was, in my opinion, more tastefully decorated, I went downstairs to finalize the reservation. At this point, the receptionist charged me for the full stay, which seemed odd; typically, a guest pays the stay (including food and other charges) at checkout. After checking in, I left the hotel to visit local attractions and came back some hours later. The receptionist then informed me that they had water/plumbing issues in the room I'd selected, and asked me to move to a different room. The new room was exactly what I was hoping to avoid in terms of decoration and overall motel feel. Given this change, I decided I would leave the hotel a day sooner than originally planned. I told the receptionist that I might be checking out a day earlier than anticipated, and asked her how the reimbursement would work (because they'd already charged me for the full stay). She said there should be no problem and that she would review with management the next day -- evidently there was no sense of urgency on her part. The next day, I followed up with the receptionist who then had her senior colleague tell me that there was no way they could reimburse me. She explained that if I wanted to do that, it would have to have been reported and reimbursed the previous day (i.e., the day that I actually asked the receptionist). They apologized for their mistake, blamed the mistake on the fact that the receptionist was new, and offered only two "remediations": take hotel credit for a future stay, or spend the credit that I have at their restaurant or boutique. However, they refused to reimburse me for a mistake they admittedly made. Note to the consumer: When a hotel makes a mistake, they admit to that mistake, and they choose not to rectify it, it is a big red flag. Note that reimbursing expenditures made with a credit card is a normal operation and is not technically precluded by anything. Mary Carmen's failure to reimburse me was not because they could not ... it was because they chose not to. This is what I would expect from a motel or low-budget accommodation. Hotel Boutique Carmen looks, feels, and is managed like a low-budget accommodation. In addition to this bad experience (which was the lowlight of my stay), it was evident in other ways that the staff were inadequately trained. For instance, the staff called me at 9:15 PM to ask if I'd like to have a complimentary tea. The sentiment is appreciated, but it's imprudent to be calling at odd hours like that, especially at a hotel where people might be trying to rest. Another example was when I ordered a bottle of wine. The staff arrived at my room, presented the bottle, and then explained to me that they didn't know how to use the bottle opener (cork screw). I don't mind giving a helping hand, opening my own bottle, and teaching staff how to use it. But the hotel should be embarrassed at their failure to train staff in the most basic tasks. As a final example, while eating breakfast, I had the waiter at one point come to serve me without his face mask. And during a subsequent breakfast, I had a mask-less manager approach me to ask how my stay was. And on the topic of COVID preventive measures, the hotel has no sanitization requirement or control at the entrance ... at least not one that they enforce or adequately staff. As compared to the other hotel that I stayed at, where there is a doorman in charge of taking your temperature, spraying your feet, and spraying your hands, Mary Carmen allows people in and out without any such preventive measures. In summary, this hotel is far from delivering the kind of luxurious service that the "boutique" denomination implies. It is just another hotel, distinguished by gaudy decoration, and with an approach to managing and staffing that doesn't even compete with a motel.…
This hotel is very cool and funky.... Each floor has a different theme. The spa is great place to relax, it has a couple hot tub and wet and dry saunas. The breakfast was not that good, but is included. The staff was great, especially Carlos one of the managers. Well worth the stay....Also the location is close to all the cool nightlife and cafes.
Excellent location ... This charming hotel I found it after I walk many others but this hotel is really unique. Thematic has a traditional ambato and the rooms are great the food is rich spa is small but very relaxed. It is the only hotel in ambato recommended.
During my staying I realize the service inside the hotel was great,specially the Reception staff they were incredible.In the other side the room was wonderful to me very comfortable.It was the first time for arriving to this place so that I took a tour sorround the province and the guiding was very professional.....!!!