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Hotel Santika Palu

CancelonUS$37*
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#2 of 10 Hotels in Palu
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$40*
US$37*
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US$39*
US$39*
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Hotel Santika Palu
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122 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Reviewed 3 weeks ago via mobile

I stayed just for 2 days, and found the room so below standard other santika I visited across Indonesia, so as other fascility, design etc. The food just oke, the service below average of other santika. Great potential but need a lot of improvements.

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Helpful?
Thank Danny P
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr. Danny P, Warmest Greeting from Hotel Santika Palu Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Reviewed 11 March 2017 via mobile

The room of this hotel is just moderate, but the location at the city center and near carrefour make me stay at this hotel. Breakfast nice but they served many same food from the other day. The gym very small and just have a view gear

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Helpful?
Thank David H
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. David H, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. We always welcome the suggestion and input about our hotel quality. We look forward to seeing you again soon. Warmest Regards, Jamal Mustawa Front Office...

Singapore
Reviewed 13 February 2017 via mobile

Honest hotel with good staff that go out there way to look after you Clean,air conditioning works well. All the transport drivers know this hotel Value for money Food in the restaurant is good breakfast is also a good choice

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Helpful?
Thank Johnwest14
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. Johnwest14, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. We always welcome the suggestion and input about our hotel quality. We look forward to seeing you again soon. Warmest Regards, Jamal Mustawa Front Office Manager

Reviewed 26 December 2016 via mobile

Nice room with view of Palu city. Nice and clean furniture and bathroom. 4 compliment drink plus 1 soft drink. Have pool and fitness. Various menu of breakfast. The only things need for improvements is on my friend room 709, the air conditioner was leaking. Already calling engineer but until 20 minutes doesn't come. Finally the staff asked to move...

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Helpful?
Thank rhevand
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. Rhevand, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. On behalf of the management, we do appologize for any inconveniences caused. We always welcome the suggestion and input about our hotel quality. We look forward...

Reviewed 26 August 2016 via mobile

Been a while since the last time i checked in santika in java island, they managed to maintain good standard between their hotels.therefore, I think i prefer this hotel group whenever i arrived out of java island in indonesia. Well, i havent tasted the breakfast tomorrow morning.

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Helpful?
Thank fajar y
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr. Fajar Y, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. We always welcome the suggestion and input about our hotel quality. We look forward to seeing you again soon. Warmest Regards, Jamal Mustawa Front Office...

Reviewed 5 July 2016 via mobile

Santika hotel is one of the best hotel in Palu. The location is very good right at the city centre. The room is spacious and clean. The service is excellent. The food is great. The only thing that i find weird is that the swimming pool opens at 7 am and closes very early at 6 pm. I prefer swiming...

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Helpful?
Thank lasiaf34
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. lasiaf34, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. On behalf of the management, we do appologize for any inconveniences caused. We always welcome the suggestion and input about our hotel quality. We look forward...

Yogyakarta, Indonesia
Reviewed 10 June 2016

Mostly, when i visited Palu City, it is my priority hotel. The reason is because the location of hotel, breakfast and clean. This is for 3 times, i used this hotel for my second home and on my last stay, I've given the consistent service excellence by Santika Staff...thank you all ! Condition of the hotel still the same when...

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Helpful?
Thank SLFB09
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. SLFB09, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. We always welcome the suggestion and input about our hotel quality. We look forward to seeing you again soon. Warmest Regards, Jamal Mustawa Front Office Manager

Jakarta, Indonesia
Reviewed 11 April 2016

First, it was difficult to make a reservation in this hotel. The receptionist insisted that she could not secure my reservation and would secure a room upon my arrival at the hotel. Well I was in Jakarta and had to ask my friend in Palu to secure the room. Manual...traditional. Upon arrival, the receptionist asked again how were you going...

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Helpful?
Thank L S
HSPalu, General Manager at Hotel Santika Palu, responded to this review

Dear Mr. L S, Warmest Greeting from Hotel Santika Palu Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Reviewed 9 March 2016 via mobile

Great stuff and service, very cosy rooms and nice swimmingpool. Even sth for the smallest guests in the fitness room and near the pool. Totally recommended. Couple of restaurants, cafes, atms and big supermarket arround.

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Helpful?
Thank Karolina L
HSPalu, General Manager at Hotel Santika Palu, responded to this review

Dear Ms Karolina, Thank you for the great review of our hotel! We are glad that you enjoyed stay at our rooms and swimming pool. Once again thank you for your review and hope to see you again very soon. Sincerely, Rurry Adriawan General Manager

Medan, Indonesia
Reviewed 1 January 2016 via mobile

I've been here for a business trip the hotel was very comfortable and the breakfast was superb. The location itself is not that hard to find. Recommended if you are visiting palu. The room rate is not that high either

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Helpful?
Thank Vicky_Himura
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Dear Mr Vicky_Himura, First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that you enjoyed your stay and has memorable experienced stay with us. Rest assured that we will continue improving our product and service to maintain Hotel Santika Palu as your preferred hotel in Palu. We always welcome the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Smoking rooms available
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
YOUR BASE IN CENTRAL SULAWESI The three-star Hotel Santika Palu is strategically located in the province's cultural and commercial capital, just 15 minutes from the airport and a mere two minutes away from some of the island's finest beaches. Whether travelling for business or pleasure, Hotel Santika Palu is your ideal base for any visit to Central Sulawesi. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. That's why we call ourselves your "home away from home". ... more   less 

Additional Information about Hotel Santika Palu

Address: Jln. Moh. Hatta No. 18, Palu 94111, Indonesia
Region: Indonesia > Sulawesi > Central Sulawesi > Palu
Price Range: $53 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Santika Palu 3.5*
Number of rooms: 141
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Questions & Answers

Questions? Get answers from Hotel Santika Palu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For family groups the rooms with direct access to the pool area are great, for anyone else, they may be a bit noisy.”
R5384YCmattr, 14 Sep 2015 | Read review
“higher rooms are better”
834ardyas, 22 Jul 2015 | Read review
“Just return the excellent staff courtesy with even more smiles...it works for me!”
JasminS618, 10 Feb 2015 | Read review
“Choose rooms In front side or on 3rd floor as its same for Gym and Pool”
kumarvipinbsim, 1 Sep 2014 | Read review
“Try to avoid the top floor, the 8th. air conditioning does not work so well there with the sun beating down on the roof.”
dotsmate, 18 Jun 2014 | Read review
5 of 5
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US$37* /night
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Expedia.comUS$39
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Booking.comUS$40
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*Disclaimer
Prices are for 1 room, 2 adults
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