Some front desk representatives lack customer service. We found issues with the room and when reported the representative was rude and didn't care. We had previously stayed and everything worked fine and front desk was very pleasant and informative.
I only stay at Baymont, and this hotel was a good choice as well, clean rooms and friendly staff, breakfast was basic like other Baymont, I felt the price a little higher but then again we were in Miami, Enjoyed my stay.. Thank You!
we were given a clean room, only thing missing was a fridge and microwave, good hot shower, breakfast a little disappointment only continental breakfast, otherwise a good value for your buck. Restaurant and shopping close by.
Love the Baymont and also the location. The breakfast menu is also adequate to get you going in the morning,and it's free.Great house keeping as well. The Baymont could use some upgrades. Easy pick up and drop off at the airport as well.
Reserved a room via hotel.com to attend family reunion and found hotel was outdated and rooms smelled of humidity. Mattress were old, soft and ceiling had traces of dust from air conditioning blowing on it for months without cleaning. I attempted to cancel with staff, they blamed…