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I was travelling with my family and called hotel to request a larger room. At check in I had been assigned to a spacious 2 bedroom suite with a living room, kitchen and decent size dining room table. My wife and I remembered that this...More
The only good thing about this place is I was staying on points and didn't have to pay for it. It is a dump.
Not once, not twice, but three times did someone use the keycard and try to enter my room. The only thing...More
The 2 bedrooms gave us room & breakfast was good. I especially liked the walnuts and raisins on the side of the oatmeal. Breakfast staff were dilligent in keeping food hot & fresh. Phillip at the desk is a hoot & very nice. Thank you...More
This hotel is very dirty. I stayed in the building opposite the office. From the moment I entered the building I could smell dampness and a musky odor. The carpets were filthy throughout. My room had water leaking from the AC vent. The staff changed...More
Response from TPSMLakes, General Manager at TownePlace Suites Miami Airport West/Doral AreaResponded 16 November 2017
Thank you for providing valuable feedback regarding your recent stay. I apologize that we fell short of meeting your expectations. I have shared the comments with our team as
they always strive to improve and provide a comfortable stay for every guest. I hope...More
This place was ok. We walked in the room and I saw a couple small bugs (ants/flies not cockroach) scury under the oven. We were only staying there one night so I didn't bother switching rooms. The rooms could use updating, the bathroom seemed worn...More
1 Thank Emily C
Response from TPSMLakes, General Manager at TownePlace Suites Miami Airport West/Doral AreaResponded 5 November 2017
Thank you for submitting feedback regarding your recent stay. We apologize that we fell short of meeting your expectations. We will review your comments with our team and take the appropriate corrective action. We hope you enjoyed your time in the Miami area....More