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Protea Hotel Clarens

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Protea Hotel Clarens
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256 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 1 week ago via mobile

We had a great stay at the Protea Hotel in Clarens . The location is perfect with a short walk to the square and all the restaurants just down stairs . The rooms are comfortable and stylish . The breakfast is delicious . I would recommend this as a place to stay in Clarens

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Helpful?
Thank AshleyZA
KarenB_PHClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear AshleyZA, Thank you for posting such a wonderful review on Trip Advisor. It gives us great pleasure to receive such wonderful feedback from our guests. I am absolutely pleased that the room was comfortable and the décor to your liking. I will certainly congratulate the breakfast TEAM for a job well done! Thank you very much for recommending our...

Reviewed 1 week ago

Lovely hotel set amongst picturesque mountains. If you are in need of a quiet getaway from the city then this is the place to go. The drive to Clarens is pleasant and stopping over in the small towns along the way makes the trip more interesting. Clarens itself is a very quiet town with a few shops that close early...

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Helpful?
Thank Muhammad A
KarenB_PHClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear Muhammad A, Thank you for posting such a wonderful review on Trip Advisor. I am so delighted to hear that you enjoyed your stay with us as well as the pleasant trip to the hotel. We are really fortunate to be located in such picturesque area which our GUESTS can enjoy relaxing in when they stay with us. As...

Vanderbijlpark, South Africa
Reviewed 2 weeks ago

The Claren's Choice was definitely the Protea Hotel Clarens. Great location. Walking distance to all the night life. Views from the mountain facing rooms were wonderful. Rooms were very clean. Staff were friendly and helpful. We were provided with a map of the surrounding areas. Very safe parking with 24hr security. Nice balcony for a drink before or after supper....

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Helpful?
Thank jacob736
KarenB_PHClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear Jacob736 , Thank you very much for taking the time to review your stay here on Trip Advisor. It gives us great pleasure to receive such wonderful feedback from our guests. I am absolutely pleased that you enjoyed the views from the hotel, and that the staff were both friendly and helpful. I will certainly congratulate them for a...

Bloemfontein, South Africa
Reviewed 2 weeks ago

The hotel itself is beautiful and clean. Good friendly service from staff. Restaurant menu need improvement. Breakfast was great but lunch and dinner were mediocre. Stayed in a standard double room which was comfortable but I did not like the "open" shower.

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Helpful?
Thank Pet v
KarenB_PHClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear Pet v, Thank you very much for taking the time to review your stay here on Trip Advisor. We are delighted to hear that you had a great stay! It is always a pleasure to hear that the STAFF is friendly and service good, I will definitely share your review with the TEAM to continue to inspire and motivate...

London
Reviewed 2 weeks ago

We stayed again at this property based on our previous experience. The rooms are always very clean, the service is great and the location perfect and as the local area in surrounded by mountains there are usually great views from the hotel bedroom windows and restaurant. The breakfast is always consistently good in this property.. There are also plenty of...

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Helpful?
Thank Marko76
KarenB_PHClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear Marko76, Thank you very much for taking the time to post such a “glowing” review on Trip Advisor. It is always such a pleasure to have our guests returning to the hotel, and even more so to read that the service and your expectations have consistently been delivered and met! I will definitely share your review with the team...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Booked for my birthday weekend,some 2 months ago,even then battled to get 5 rooms,when we arrived,from the moment we arrived everyone were very friendly,very professional,very helpful and assisted to get our rooms sorted,children's rooms were two small,the Manager immediately sorted the situation. Everything in the rooms were done to perfection,had snacks and fruit platter in all the rooms,Well done guys...

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Helpful?
Thank coen_12
Reviewed 4 weeks ago via mobile

Lovely hotel, very modern, great location, and our room had spectacular mountain views. Good, not great, breakfast - we didn't have lunch or dinner since Clarens has so much to chose from. But WiFi drops every few minutes if not seconds, very tedious to use, and bed was not very comfortable- caused lingering back ache.

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Helpful?
Thank RSteveC
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear RSteveC Thank you for sharing your recent experience with us. My sincerest apologies that we did not exceed your expectations. I have shared your feedback with the TEAM, remedial action will be taken to ensure that our future GUESTS do not experience the same disappointments. I am however happy to read that you were able to take full advantage...

Durban, South Africa
Reviewed 16 January 2017

Wonderful staff and excellent service. Hotel is beautiful right in the centre of town! the restaurants, coffee shops and galleries are all within walking distance from the hotel - there is no need to drive anywhere once you have arrived. Lovely veranda areas to sit and admire the views.

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Helpful?
Thank charmaineb715
Harare, Zimbabwe
Reviewed 15 January 2017

This is a lovely hotel but the modern design doesn't really seem to fit with the rest of the village so at least if you are staying here you don't have to look at the place from your accommodation. It is in a great location right on the edge of the village square and the rooms are spacious and comfortable....

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Helpful?
Thank PASM64
Reviewed 15 January 2017

Very nice looking hotel very well situated in town. Good service and very good food. Took my pregnant wife on a last minute Babymoon, worst bed I have ever slept in, or much rather tried to sleep in. When mentioned to reception at check out, we were told its because they are still the original mattresses from when the hotel...

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Helpful?
Thank Willem S
LeeAnnBClarens, General Manager at Protea Hotel Clarens, responded to this review

Dear Willem S Congratulations on the upcoming arrival of your baby. I hope that little pink feet in the house will bring you much joy and fulfillment. Thank you for sharing your recent experience with us, My sincerest apologies that your stay with us was not to your expectations. We have had extreme electrical storms over the last week resulting...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Clarens - Home is where the Art is. The Protea Hotel Clarens is located in the best kept secret in art and culture circles of the Free State. The picturesque village of Clarens is framed by the majestic Maluti Mountains, sandstone cliffs and is in close proximity to the Golden Gate National Park and the mountain kingdom of Lesotho. This artists’ haven is a tapestry steeped in history and rich in legend. Experience a living masterpiece that exudes sheer style, luxury and design. Protea Hotel Clarens blends in with the natural splendour that has inspired artists, eco lovers and tourists who simply enjoy the art of living to explore this tranquil, magical landscape and relax, in style. Take in the breathtaking scenery with sundowners on Protea Hotel Clarens’ terrace, enjoy fine dining or laze away the hours in luxury and comfort. This sanctuary embodies state-of-the-art excellence and service. From adrenalin rushes to cultural expeditions, Clarens offers it all. With an abundance of activities nearby, from San paintings and dinosaur trails to white river rafting and rock climbing; Protea Hotel Clarens’ warm hospitality completes the picture. So whether you plan a romantic getaway, team-building exercise, business conference or African adventure, Protea Hotel Clarens has it all. ... more   less 

Additional Information about Protea Hotel Clarens

Address: corner of Main & Van der Merwe Streets, Clarens 9707, South Africa
Region: South Africa > Free State > Clarens
Price Range: $124 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Clarens 4*
Number of rooms: 70
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Clarens staff and other travellers.
1 question
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Polokwane, South Africa
3 months ago

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Questions? Get answers from Protea Hotel Clarens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure if you would mind not having a mountain facing room as I suspect you will spend more time outdoors.”
 of 5 bubbles jacob736, 6 Feb 2017 | Read review
“If available the rooms with the mountain views are spectacular”
 of 5 bubbles charmaineb715, 16 Jan 2017 | Read review
“given the location they should all have wonderful views”
 of 5 bubbles PASM64, 15 Jan 2017 | Read review
“Rooms to the front not good. Busses starts up in the early hours of the morning, to wake you up and then to shut down again.”
 of 5 bubbles ElmarieBooysen, 10 Oct 2016 | Read review
“Room 112 was great”
 of 5 bubbles DavidL299, 29 Sep 2016 | Read review
5 of 5