Starfish Cayo Largo

Starfish Cayo Largo

Archipiélago de los Canarreos Isle of Youth, Cayo Largo 27900 Cuba
Traveller (2973)
Pool & Beach (99)
excellent maid service
Room & Suite (36)

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About

4.5
#2 of 9 hotels in Cayo Largo
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Starfish Cayo Largo offers its guests all they need to enjoy an all-inclusive vacation in a unique natural environment, with 24-hour food and beverage service, unforgettable excursions and a variety of fun activities for the whole family. Its spectacular pools and proximity to the marina (only 10 minutes away by car), make this property an alternative for all tastes, especially for the water sports lovers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Outdoor pool
Saltwater pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Evening entertainment
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
24-hour security
Concierge
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Cable / satellite TV
Hair dryer
Room types
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, French

Location

Archipiélago de los Canarreos Isle of Youth, Cayo Largo 27900 Cuba
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Cayo Largo Del Sur Airport
2 Restaurants
within 10 kilometers
4.5
4.5 of 5 bubbles1,291 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Starfish Cayo Largo is well-regarded for its spotless rooms boasting stunning ocean vistas, though some guests point out that certain amenities appear dated and occasionally need maintenance. The hotel's atmosphere strikes a chord with visitors, thanks to its vibrant entertainment and welcoming vibe. While the value is generally appreciated, with affordable activities and dining, there are sporadic remarks about food quality. The pristine beaches and personal butler service are highlights, despite some shortages. Commendations are consistent for the dedicated and friendly staff, and the tranquil location is a favorite for those seeking a serene retreat.
Location
Picturesque
Atmosphere
Inviting
Rooms
Dated
Value
Affordable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory

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Detailed Reviews
Marlene MacKenzie wrote a review Jul 2023
Kingston, Canada82 contributions19 helpful votes
5.0 of 5 bubbles
Our family of 5 stayed at Starfish Cayo Largo the first week of July. This was the first time flying for my two grandchildren (8 and 11 yrs) and they had a fantastic time as did my son and daughter-in-law. We had two beautiful full ocean view rooms, side by side. It was the kids' first time experiencing salt water and they adjusted very quickly. They loved the train shuttle to Sirena beach. The ocean in front of the hotel was red flagged every day but twice we were able to go in a little ways and jump in the wave. Our dedicated concierge, Yanelis, was went above and beyond to ensure our vacation was perfect. Our maid on the second floor of building 45 delighted the children with her towel art that greeted them every day after swimming. The bar staff and buffet staff were professional and expert in their service. The food was exceptional all week. We attended one a la carte at Spoons and chose pork - tender, sweet, and satisfying. The repeat guest special dinner was a treat a s well. I was the only one who chose the lobster but compared to our Atlantic Ocean lobster, it can't compare. The meat was overcooked and tough and with no lemon butter or garlic, it was not enjoyable. The others had pork and were very happy with their meal. Nightly entertainment was mainly music and dancing; no big shows due to lack of clientele. Our excursion to see Iquana Island, the starfish and an hour's snorkeling was worth the price. It was very hot and humid all week but the AC was refreshing. All week, workers were trucking in tons and tons of sand to expand the beach in front of the hotel. It will be very nice when completed; unfortunately, the wild waves make it very unsafe to enter the ocean. I heard the hotel is going to place an artificial reef a few feet out from the shoreline which will indeed make the swimming area very safe to enter. I love this destination. Thank you Blue Diamond Group and Starfish and Sunwing for a most happy week's vacation in Cuba. Cheers!
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Date of stay: July 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Don't wait till you get to the Cayo Largo airport to purchase souvenirs. It is a tiny room with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Jul 16, 2023
Dear CustomerM-macken Thank you for your comment and for choosing our hotel as your vacation destination and we hope to be your choice again on your next vacation. We are very happy that the treatment has been the best. Your visit will always be our satisfaction again. General Manager Starfish Cayo Largo
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Wanderer00463090431 wrote a review Mar 2023
1 contribution
4.0 of 5 bubbles
After 35 vacations in Cuba with the majority of them in Cayo Largo, it's difficult to be impartial, but here it goes. We just returned from another super stay at the Starfish Cayo Largo. We were a little concerned about the beach due to recent reviews; however, we always had a lounger by the water and although not wide, the beach was there between the Memories and Starfish. Several days were very calm so you could float without worrying about the waves. Seaweed came and went, but was never a big problem.

The property continues to be clean and garden replanting projects were underway site wide. Walkways and paths are well marked and lit in the evening. Entertainment is still taking place in the lobby and by the pool while the stage is being rebuilt. No signs of the rumoured construction on a new Italian restaurant in the old lobby bar area were seen.

Our room was beautiful with wonderful sea views and sounds of the surf that lulled us to sleep each night. The maids kept the fridge well stocked with water and towels were changed daily. Beach towels are now in rooms upon arrival. Great idea!

The food in the buffet and the Ranchon was quite good. Although the selection was limited, what they did have was tasty and most condiments readily available. White wine and cheese were absent all week, but we always bring wine just in case. The rose was a good alternative. Cheese appeared on the last morning. Supply boat irregularities make it impossible to expect items consistently weekly. The repeaters dinner by the sea was fabulous!

What keeps us returning year after year (sometimes 3 times a year) is the staff. They go above and beyond to ensure you not only have a great vacation, but that your days are filled with laughter and fun! Our butlers Yulette (spelling?) and Adrian checked in with us daily in case we needed anything. We'd like to thank the front desk staff (Disney), customer relations (Yusmila), the buffet staff (Yoel our main waiter), Rhoder in food and beverage keeping the drinks well stocked, the snack bar gang (Roberto, Dinaldo, Yoan, Angel, Adolpho, Ester), the entertainment staff (Laritza), and the most excellent Ranchon crew (Noel, Ernesto, Mario, Yanny, Vlad, Henrys, Dyan, Rennier, Elizabeth and the support staff) for the very long lunches by the sea. Your service is top notch! :)

The new manager, Alfredo, is to be commended for his presence resort wide where he
can be seen checking to ensure that things are running smoothly and the clients are content! Great job!

If you are seeking nightlife and tours, try Varadero or Havana. However; if you are looking for a laid back atmosphere with a gorgeous beach setting and a brilliant staff, we would highly recommend this resort island paradise.
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Mar 30, 2023
Dear Wanderer00463090431 : It is a pleasure for us to hear such beautiful words about his stay with us and we want to thank him for the time he has taken to share his experience with Tripadvisor readers. We are also glad to hear that our staff has been so attentive to you, your well-being is the reason for our daily work and your words our reward. Once again, thank you for such beautiful words, we are waiting for you here if you decide to return to Starfish Cayo Largo . Best regards, Alfredo Lorenzo Diaz Managing Director.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Lara wrote a review Feb 2024
36 contributions4 helpful votes
4.0 of 5 bubbles
I go to Cuba twice a year for a past 20 years. I know what to expect, and generally happy with the basic things - reasonably clean room, access to a clean drinking water and a food which can sustain me and will not make me sick. I don't eat breakfast, so the "real" not instant coffee served at least in one location for a resort would be a reasonable wish. The coffee beans should not be on a "shortage items list", for a country where it's actually grown. The 5 days out of 7, the coffee was instant even in the lobby bar.
This was my first time on this island, and the deciding factor to choose this hotel was the price based on a single occupancy, and the reviews.
I'm generally satisfied with the stay. However, this was a first time when I had to strongly demand to change the room which was given to me upon my arrival.
I can look past the broken safe and doors and a cracked mirror, but the room was infested with bugs. The bathroom wall was literally covered in medium size black flies, and the little fruit like flies were everywhere in a main room.
The so called butler said that I should go to the reception and ask for another room. She herself, just run out and didn't help in any way, needless to say that I didn't see her again for the duration of my stay. I was very stressed and had to put up a lot of fuss to get another room.
My question is for the manager - why this room was even allowed to be assigned to a guest? Do you train your housekeepers to report potential problems?!
The 2nd room was quite adequate and didn't have any problems. Why did I need to put up a fight to get it?!
The lunch was served at the small place on the beach. There are simply not enough seats to accommodate everyone, people had to line up, the wind was very strong and it was difficult to eat after finally getting a table, the food was cold and constantly run out of any kind of meat or chicken.
The dinner was actually okay considering shortages and all.
The workers at the resort are nice and try their best to accommodate guests with very little resources they have.
The beach is beautiful, and that's what brings me to Cuba.
The bottom line, would I recommend this resort? Probably not, especially to anyone who never been to Cuba.
Would I go again? Yes, if the price point is right.
I wish that the management is more involved and visible on the resort, and talk to the guests in order to improve.
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Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Go with an open mind, consider bringing the snacks, toilet paper and gifts for the workers...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Mar 10, 2024
Dear CustomerLara-akh Thank you for your comment and for choosing our hotel as your vacation destination and we hope to be your choice again on your next vacation. We are very happy that the treatment has been the best. Your visit will always be our satisfaction again.
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bjd905 wrote a review Jan 2023
Richmond Hill, Canada11 contributions32 helpful votes
2.0 of 5 bubbles
Just returned from a week at this resort. The resort itself could be nice. I had no hat water in my room unless I called every time I needed it but the phone in my room didn't work and they acknowledged that but didn't fix it. The shower in the room was set up for someone who was under 5 feet tall. The buffet restaurant had 2 steaming areas and one was totally useless. The Manager acknowledged that too but it wasn't fixed. The beach restaurant where lunch was served had a steamer that didn't work either and the Manager acknowledged that as well.
I asked for a room to change in as we had to check out at noon and the bus picked us up at 7:30pm. The Manager said I could stay in my room till 6. That was then reduced to 4:00 and then changed till 5:00. One hour to them is nothing but I tried to explain how important it is to a traveler. They just didn't get it.
The water in the rooms is salt water. I travel a lot and seldom get any illness but as of day 3, something I ate gave me a stomach bug. The fact that food wasn't cold and who knows how long it sits out might be the cause.
There are other hotels on the island that offer better service and food.
The Manager needs to get the place in order and take care of the obvious.
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Date of stay: January 2023
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Ask for a normal shower as mine was set up for someone who was under 5 feet tall.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Jan 28, 2023
Dear bjd905 First of all we would like to thank you for posting your review in Tripadvisor. As per your comments our hotel it not fulfilled their expectations, we sincerely apologize for this. We have thoroughly analyzed your review and we have taken the necessary measures to avoid the occurrence of similar situations in the future. It will be good if you give us another opportunity to offer another great holiday, here where the most beautiful beaches in Cuba. Kind regards, General Manager
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Nancy G wrote a review Apr 2023
Ontario, Canada25 contributions
+1
5.0 of 5 bubbles
We had the best vacation at Starfish. The staff are amazing especially our Butler Daviel Torres Fometa. Daviel took such great care of us and is an incredibly nice person. Lizbeth in the store and Angel at the pool bar are just as incredible. The room was a little dated however it was clean, comfortable and we had hot water. The room was cleaned daily and whenever we asked for clean towels or extra water it was always delivered. The pool is amazing and the food was delicious with lots of choice. The A La Carte restaurants were great and the view of the ocean from the Ranchon is breathtaking. I highly recommend this resort if you are looking for a relaxing vacation. You can take a cab or the train to Sirena or Pairaso beach which are stunning.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The beach in front of the hotel is limited however Sirena or Paraiso beach is close and they are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded May 1, 2023
Dear NancyG1591. It is a pleasure for us to hear such beautiful words about your stay with us and we want to thank you for the time you have taken to share your experience with Tripadvisor readers. We are also glad to know that our staff has been so attentive to you, your well-being is the reason for our daily work and your words reward. Once again, thank you for such nice words, we are waiting for you here if you decide to return to Starfish Cayo Largo. Best regards.
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mayabhatna wrote a review Mar 2023
Ottawa, Canada1 contribution
5.0 of 5 bubbles
Traveled to Cayo Largo over March break with friends. I would give a 5 star review for the staff! The welcome music, dancing and drinks instantly creates a great atmosphere. A huge thank you to Elisa, Daury, Masiel, Roanny and Sylvio. The trip would not have been as fun without you! Elisa, thank you for looking out for us girls all week, we miss you already! I Daury, you are amazing so happy to have had such a great butler! I don’t remember everyone’s name but the man who made the pasta and the entertainment staff were great. They often check in, enjoy chatting and spending time with guests. We loved learning to dance, spending the days in the sun and enjoyed the nightly activities. The white party, beach party and Cuban party beside the resort were a lot of fun. For the price you pay, it was great. The music crew is also amazing! I have traveled to other resorts in Cuba on the bigger islands and I found that the staff at Starfish go above and beyond. The island felt very safe, it is a small island so it is important to remember that the resources are limited. We always had something to eat despite shortages of dairy products.

We went on the catamaran excursion and visited the turtle rescue. The catamaran excursion was a long day, so I was happy to return to the resort. The turtle rescue was amazing, definitely worth the short trip to the Marina. The Marina area was beautiful, and a 6 minute taxi ride away from the resort. There is a little plaza and a restaurant, on the water. We enjoyed spending time here. The resort on the beach is limited, unlike other cuba beaches there was not much sand and a lot of seaweed. We visited Sirena beach a few times. The free train is bumpy (like a rollercoaster so some enjoyed it), spending $2 on the taxi was well worth it. You can walk down the beach forever, there are starfish, stingrays and the views are stunning.

We had no issues with our room, very clean and well maintained. We were in room 4123, the wifi was spotty but worked in most areas in the room and around the resort. I would definitely return to this resort. Remember to have realistic expectations going to Cuba, for the price you pay the experience is well worth it.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Mar 20, 2023
Dear mayabhatna : It is a pleasure for us to hear such beautiful words about his stay with us and we want to thank him for the time he has taken to share his experience with Tripadvisor readers. We are also glad to hear that our staff has been so attentive to you, your well-being is the reason for our daily work and your words our reward. Once again, thank you for such beautiful words, we are waiting for you here if you decide to return to Starfish Cayo Largo . Best regards, Alfredo Lorenzo Diaz Managing Director.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shrav2112 wrote a review Nov 2023
Ottawa, Canada2 contributions
5.0 of 5 bubbles
Hi all,
This was our 2nd trip to Starfish in 6 months. We have found our new home.
It is nice getting to a resort for once and knowing where everyone is and recognizing the people (as well as them recognizing you!)
Daviel was our "butler" again for this trip. I love this concept.
When/if you need something or have a question, you have a contact (you don't just go to the front desk and hope for the best). It is a great idea and more resorts should consider it.
The beach was absolutely amazing (they had worked very hard to rebuild parts that had eroded) and did a stellar job. The water was clear and almost no seaweed. It was a bit rougher at times but that changed hour to hour and didn't impede us from swimming in it daily.
The pool area was tidy and clean (as usual) and we enjoyed the animation team. It was just the right amount of engagement.
The room was nice (same one we had in the spring) and once we figured the shower out we had loads of hot water whenever we needed it.
Eating: There is a main buffet that you can eat at for breakfast and dinner. I would usually have a fresh omelet with fresh mango juice for breakfast but there were many options.
Dinners I generally had something from the fresh pasta bar. I'm not the adventurous type and I didn't starve lol.
Lunch can be had at the Ranchon at the beach but we usually just grabbed a quick sandwich from the pool bar or (insider tip), had fresh pizza at the pizza bar next to the stage they hold the night-time entertainment.
In your stay you also get 2 a-la-cart meals, 1 at the italian restaurant (it was great!) and 1 at the Ranchon.
We didn't do any excursions but we did venture down to Palya SIrenna (a stunning beach) on the free train that runs 3 times a day from the resort to the beach. The free buffet there was very good as well.
We keep going back to Cayo Largo because it is a value that you just can't beat.
The resort is clean, the pool/beach perfect and the people, I now consider friends.
Daviel made sure we wanted for nothing and made our stay perfect.
We have found our home.
We will be back!
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Bring some bug spray. They loved me but totally ignored my wife. And yet... I lived ;)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Nov 28, 2023
Dear CustomerSharav2112 Thank you for your comment and for choosing our hotel as your vacation destination and we hope to be your choice again on your next vacation. We are very happy that the treatment has been the best. Your visit will always be our satisfaction again
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa M wrote a review Apr 2023
9 contributions
+1
4.0 of 5 bubbles
Just back from a relaxing vacation at Starfish. It was a very quiet time to go to the island, which was perfect for us. The people in Cuba always make the vacation so much better and the staff at Cayo Largo was no different. We were greeted with a welcome party and quickly checked in. Our flight arrived at 10am and it was very quick to go through security and be directed to a bus for less than a 10-minute drive to the resort. While they are still recovering from the pandemic and activities were reduced, the staff went out of their way to make sure every need was met with a smile. The rooms are small and ours did have a smell of sewage at times, but it was clean and had a wonderful patio. We were provided with a large bottle of water each day when our room was cleaned. Our room was in the 49 block directly on the beach. It was quiet and close to everything. There were several butlers who were assigned to specific blocks and were available at any time to answer questions, address concerns and provide information throughout our stay (Yadien was fantastic!). The snack bar at the pool had amazing bartenders who gave Spanish lessons and served up great coffee and cocktails with a laugh and smile. The food was plentiful, with no shortages. Cuba isn't known for its food but there was always a variety of things to suit everyone. Highly recommend the Cuban tour, which included the marina, turtle sanctuary, and a visit to a traditional Cuban home with a meal. There is a trolly available to take you to the other beaches on the island, Sirena and Pariso. Food and drinks are included while you are there. The trolly is a bit of a rollercoaster and there is an option to take a taxi for about $2 per person. Do not miss out on a visit to the beach! Starfish seemed to have the only beach of all the resorts where you could actually have a beach chair and swim. Due to erosion after hurricanes, the beaches aren't as big as they used to be. We also had high winds so we spent more time at the pool than at the beach. The pool wasn't large but, as it was quiet, there was no issue getting a chair and umbrella. Overall, the resort delivered what we were looking for in a relaxing vacation and we hope to return!
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Apr 4, 2023
Dear Melissa M: It is a pleasure for us to hear such beautiful words about his stay with us and we want to thank him for the time he has taken to share his experience with Tripadvisor readers. We are also glad to hear that our staff has been so attentive to you, your well-being is the reason for our daily work and your words our reward. Once again, thank you for such beautiful words, we are waiting for you here if you decide to return to Starfish Cayo Largo . Best regards, Alfredo Lorenzo Diaz Managing Director.
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kerry wrote a review Mar 2023
Canada1 contribution8 helpful votes
5.0 of 5 bubbles
Just came back from a 7 day trip and overall it was a super good vacation experience,

The room was cleaned daily spotless! Everything in the room worked and the water was warm. Our maid Esmeralda did an excellent job everyday and we couldnt ask anything more of her and our room. We were in the 4400 block and there was no noise we were able to sleep comfortable whenever.

The staff around the resort were all happy to serve. Starfish is very lucky to have such hardworking staff.



Our butler Daviel was very professional but personable he always made sure we were happy and having a good stay and made himself available if we needed anything. Having a butler was so nice rather than chasing down a staff member.

Monica from Sunwing was always available in the Sunwing hut and answered any questions we had and assisted with setting up excursions.


The food and drinks were good there was alot of variety and freshly made. There is something for everyone. There was fresh fruit daily and water was always available.

The pizzeria was our favourite the guys that worked there were super friendly.


There was a show in the lobby every night and a few nights there were events in the local marina like the "white party" .


The wifi was good it was spotty in the room but around the resort it was good and strong.

Almost everyday we went to Sirena Beach by taxi or train and it so beautiful and there was food/chairs/boat rides included. Sirena beach employee Niaomi was super helpful with any requests we had and always had a welcoming smile on her face.

The Cayo Largo airport staff/process was very fast and smooth.

The weather was nice all week and we never ran into any problems.

If you are going bring bills (cad/usd) not coins as tips! 

Also bugspray/afterbite!

We will definitely return soon!
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Mar 9, 2023
Dear Kerry : It is a pleasure for us to hear such beautiful words about his stay with us and we want to thank him for the time he has taken to share his experience with Tripadvisor readers. We are also glad to hear that our staff has been so attentive to you, your well-being is the reason for our daily work and your words our reward. Once again, thank you for such beautiful words, we are waiting for you here if you decide to return to Starfish Cayo Largo . Best regards, Alfredo Lorenzo Diaz Managing Director.
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CarlR wrote a review Feb 2023
Mississauga, Canada2 contributions2 helpful votes
5.0 of 5 bubbles
First impression is a lasting impression. The warm greeting I received on arrival at the Starfish Cayo Largo will be etched permanently in my mind. The guide who assisted me to my room realized I was musically inclined and started singing “We will, we will rock you !” . Everyone joined in the chorus singing and clapping and this became the theme song of my week long stay.

All the staff I encountered were super courteous and helpful. The cleaning staff, the bar staff, the pizza staff, the grounds maintenance staff and the dining room staff all displayed an exceptional level of customer service way beyond expectations. It complemented the beautiful ambience and scenery of the hotel.

The room was very clean and contained all the expected amenities. It was cleaned very frequently by another very friendly and courteous person. Sorry I did not get her name.

The food was very good and the menu was very diverse, catering for everyone’s personal preferences. I must mention the pizza bar for its efficiency and good tasting pizzas. This was the best and most efficient I’ve experienced in all the other hotels I’ve visited.

The entertainment at the hotel was superb. The house musicians were fantastic both from a professional perspective and their interaction with the guests. They invited me to join them on guitar for a few songs during their live performance at the Ranchon. This was an unforgettable experience, playing with a group of professional musicians.

All credit must go to the management staff with whom I interacted. The overall manager of the facility, Alfredo was the most approachable, responsive and dynamic manager I’ve ever met. His security head, Jose was also very helpful and knowledgeable. He went out of his way to assure us and even accompanied us to the airport on our departure. The butler service was excellent and Bertha must be thanked for her proactive and very responsive service. At the front desk, I must congratulate Roxanne for her very friendly and helpful attitude.

Overall I would rate the Starfish Cayo Largo and my vacation experience as one of the best amongst the many places and hotels I’ve visited. I definitely will return in the near future.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Starfish Cayo Largo, Director General at Starfish Cayo Largo
Responded Feb 16, 2023
Dear CarlR : It is a pleasure for us to hear such beautiful words about his stay with us and we want to thank him for the time he has taken to share his experience with Tripadvisor readers. We are also glad to hear that our staff has been so attentive to you, your well-being is the reason for our daily work and your words our reward. Once again, thank you for such beautiful words, we are waiting for you here if you decide to return to Starfish Cayo Largo . Best regards, Alfredo Lorenzo Diaz Managing Director.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from David C
Ottawa, Canada8 contributions10 helpful votes
I have been to both. Memories is visually more appealing with their landscape. Their pool is nice, winding and has a quiet pool. Starfish has a nicer beach area, it's wider than Memories. Some days at Memories you won't be able to get on the beach. So for that reason I prefer Starfish.
Answer from gloiredumatin
Quebec City, Canada140 contributions28 helpful votes
J'ai visité 2 hôtels à Cayo Largo, soit le Starfish 14-21 décembre 2023 et le Memories du 25 janvier au 1er février 2024. Aux 2 endroits, on nous remet des grosses bouteilles d'eau à chaque jour. Ces bouteilles sont aussi disponibles dans les bars, si tu en demandes (gentiment). les barmans sont très serviables si on a besoin de plusieurs articles! NE JAMAIS BOIRE L'EAU DU ROBINET, MÊME POUR SE BROSSER LES DENTS!!!! Au mieux, achète des capsules de chlore et tu pourras la désinfecter en urgence.
Jennifer G asked a question Mar 2024
Waterdown, Canada9 contributions7 helpful votes
Is it true they actually run out of beer? How often does this occur?
Answer from B Foody
26 contributions8 helpful votes
There is a supply chain issue in Cuba and at Cayo Largo in particular. Be prepared for shortages and limited choices of certain foods and consumables (like toilet paper). Sometimes this is temporary (one day), sometimes the length of your stay. Please don't take it out on the staff because they are as much victims of these shortages as you are.
Jennifer G asked a question Mar 2024
Waterdown, Canada9 contributions7 helpful votes
How common is it to run out of beer?
MF T wrote a tip Yesterday
11 contributions
5.0 of 5 bubbles
"Bring mosquito repellant!"
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Marian A wrote a tip Jun 3
Cuba14 contributions
5.0 of 5 bubbles
"Bring your camera to record memories and an empty stomach :)"
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Real de Montreal wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Don't forget your sunscreen, you'll need it!"
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Guy B wrote a tip May 2024
11 contributions
5.0 of 5 bubbles
"Got every things needed on site. Just don’t forget your chargers or cables.. Electrical current is standard US, 120 VAc, 60 Hertz. "
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Jody V wrote a tip May 2024
Toronto, Canada1 contribution
5.0 of 5 bubbles
"install outdoor fans. this will help with flies and mosques especially at night."
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Not the right property for you?
There are more places to choose from in the Cayo Largo area.
PRICE RANGE
C$99 - C$181 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCayo Largo
NUMBER OF ROOMS
307
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Starfish Cayo Largo - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Starfish Cayo Largo
Which popular attractions are close to Starfish Cayo Largo?
Nearby attractions include Playa Paraiso (3.9 km), Sirena Beach (4.9 km), and Centro de Rescate de Tortugas Marinas (4.7 km).
What are some of the property amenities at Starfish Cayo Largo?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Starfish Cayo Largo?
Top room amenities include air conditioning, a view of a nearby landmark, and a pool view.
What food & drink options are available at Starfish Cayo Largo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Starfish Cayo Largo?
Yes, free parking is available to guests.
Are there opportunities to exercise at Starfish Cayo Largo?
Yes, guests have access to a pool during their stay.
Does Starfish Cayo Largo have airport transportation?
Yes, Starfish Cayo Largo offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Starfish Cayo Largo?
The staff speaks multiple languages, including English and French.
Does Starfish Cayo Largo have any great views?
Yes, guests often enjoy the city view available here.
Is Starfish Cayo Largo accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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