We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Holiday Inn London - Brentford Lock

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Holiday Inn London - Brentford Lock
Holiday Inn London - Brentford Lock
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

599 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 561: English reviews
Plymouth, United Kingdom
Reviewed yesterday NEW

Room perfect overlooking the lock, room service and meals superb, breakfast you can't fault, staff friendly and helpful and a special thank you to Christina for sorting car parking. Conveniently situated for Twickenham and will be booking again several times next year

 Report
Helpful?
Thank buddha34
Richmond, England, United Kingdom
Reviewed 1 week ago NEW

So I booked this modern Hotel not really knowing what it would be like, but was pleasantly surprised, the reception staff were helpful, we arrived before check-in time and no rooms were ready, but the staff were happy to sort the paperwork and take our bags for later. We used the under hotel car park, first come, first served I...

 Report
Helpful?
Thank Chris_From_NYorks
Lyon, France
Reviewed 1 week ago

Spent a week on business / conference there. Warm welcome and bespoke service, great cleanliness, superb meals ! Location is quiet and super convenient from Heathrow airport. Will stay again and recommend !

 Report
Helpful?
Thank LYSZHRDM
Reviewed 2 weeks ago via mobile

When we arrived at Hotel, it took over 45 mins to get hotel staff to address the parking. Members had took up spaces which should have used for guests and part of the small car parking had been sectioned off for deliveries !!! The room and breakfast was excellent, shame about the parking

 Report
Helpful?
Thank Paul C
IHGService, Guest Relations Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Paul C, Thank you for choosing us and for leaving a review. I am happy that you enjoyed both the room and the breakfast selection. Unfortunately, I understand that your stay was not 100% satisfactory due to the parking experience. Please accept our sincerest apologies for any inconvenience this may have caused you. I have forwarded your comments to...

Berkeley, England, United Kingdom
Reviewed 3 weeks ago via mobile

Holiday inn generally never fail and this was no exception. Clean rooms, good check in and check out plus help with parking on an England rugby day! We had breakfast which was a good quality and good price. Only negatives were 1) waitress used cloth in floor and then table ...until I stopped her, 2) it was Remembrance Sunday and...

 Report
Helpful?
Thank Cathy D
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for honest review and overall positive stay with us. Firstly let me apologise for the team members action that was observed by yourself. I can assure you this is very uncommon and have already briefed my team on this. Thank you for highlighting the importance of paying our respects on Remembrance Day. Working closely with the local chamber...

Bath, United Kingdom
Reviewed 3 weeks ago

The hotel itself is clean, comfortable and spacious. The staff were nice, nothing groundbreaking but I was greeted warmly and the facilities explained well. The rooms were typically Holiday Inn-esque but the bed comfortable and water pressure good. We used the business facilities which were decidedly average with semi-attentive staff (we ran out of water twice & had to remind)....

 Report
Helpful?
Thank Luke O
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest review. Though the overall review was positive I got the feeling that we didn't massively over impress and for that I apologise. Appreciate the areas highlighted to improve in and my team will work diligently to get better at them. Hope to see you again soon. Pedro da Silva General Manager

Nottingham, United Kingdom
Reviewed 29 October 2016

As IHG members we have stayed in quite a few holiday Inns. This one was the usual set up, big room but basic when it came to toiletries. Check in was easy and the new guy was really trying to be helpful. They have parking underneath the hotel so very handy. Bit noisy at night due to a wedding party...

 Report
Helpful?
Thank NZMartins
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your very positive review, gives me great confidence that we are pricing the best experience in the area and for that, I'm proud of my team. Don't forget, there are three England rugby matches in November, we will be flying the English flag high. Pedro da Silva General Manager

Reviewed 20 October 2016 via mobile

Previous experience of this hotels restaurant food being decidedly average, for the past few years I have opted for alternative hotels. With the holiday Inn being my only option on this particular 3 day trip, I bit the bullet.... and ate in the restaurant. We'll I never!!......new menu? New chef? New something! First night-Prawns and chorizo starter is fantastic, the...

 Report
Helpful?
Thank Teejay L
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

All I could do was sit back, read with pride and have a giggle on how much you really enjoyed your meal with us. You are right, we have been working really hard to up our game and offer food that all guests want to eat. If we have convinced you to return, then mission accomplished!! I do hope to...

Reviewed 10 October 2016

We arrived around 6:00 pm and the room was not ready. The front desk was very causal about it which we felt was very insensitive, on further protruding , she offered drink voucher. Tired and with kids we accepted the voucher as we were not in a position to cancel and find a new hotel. we finally got our room...

 Report
Helpful?
Thank Rohit A
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Firstly, let me apologise for the experience you have received, this is definitely not something that is the norm. I would greatly appreciate if you could contact me directly on gm@hibrentfordlock.co.uk so I'm able to understand your whole experience in more detail. Speak soon. Pedro da Silva General Manager

Pulloxhill, United Kingdom
Reviewed 2 October 2016

A cheap and cheerful overnight stay, convenient for where we needed to be the following day. Recently modernised lobby concept, excellent check in service, rooms do what they say on the tin (fairly standard Holiday Inn). Luckily we had a room overlooking Brentford Lock, very pleasant. About a 10-15 minute walk to Brentford station, or a short bus ride. Parking...

 Report
Helpful?
Thank Hamish11
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for the positive review and that we providing a very comfortable stay. Proud to have such a great team who strive to offer a personalised experience. My apologies for the car park barrier...the day before one of our guests accidentally collided into the barrier and damaging it badly. The good thing is that it has been repaired since,...

385 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (180)
Viewed
Hotel & Grounds (47)
Viewed
View from Room (6)
Viewed
Room/Suite (43)
Viewed
Dining (15)
Viewed
Bathroom (11)
Viewed
Pool/Beach Area (2)
Viewed
Other (56)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (161)
Viewed
Amenities (41)
Viewed
Executive Room (31)
Viewed
Dining (18)
Viewed
Standard Room (25)
Viewed
Standard Twin Room (23)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Room/Suite (13)
Viewed
Hotel & Grounds (7)
Viewed
Dining (11)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Brentford
1.1 km away
Urban Villa Hotel
Urban Villa Hotel
#1 of 6 in Brentford
294 reviews
1.2 km away
Novotel London Brentford
Novotel London Brentford
#2 of 6 in Brentford
802 reviews
0.5 km away
Hilton London Syon Park
Hilton London Syon Park
#3 of 6 in Brentford
1,592 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Premier Inn London Brentford Hotel
1.3 km away
Travelodge London Kew Bridge
1.1 km away
Premier Inn London Kew Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 

Additional Information about Holiday Inn London - Brentford Lock

Address: Brentford Lock Commerce Road, Brentford TW8 8GA, England
Region: United Kingdom > England > Greater London > Brentford
Price Range: $120 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Expedia, HotelTravel.com, IHG, Travelocity, Booking.com, Priceline, Hotels.com and Orbitz so you can book your Holiday Inn London - Brentford Lock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Brentford Lock staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from Holiday Inn London - Brentford Lock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the upgrade to executive, well worth it”
 of 5 bubbles buddha34, 5 Dec 2016 | Read review
“Great location at only 15 mins bus from Twickenham and parking at a surcharge.”
 of 5 bubbles NZMartins, 29 Oct 2016 | Read review
“The rooms on the 4th floor tend to be quieter in my opinion”
 of 5 bubbles 859edwardp, 23 Aug 2016 | Read review
“rooms overlooking lock are lovely”
 of 5 bubbles farah90, 12 Jul 2016 | Read review
“rooms away from lifts and stairs would be quieter”
 of 5 bubbles sweetviolet_12, 1 Jun 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay