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Holiday Inn London - Brentford Lock

HolidayInn.comUS$103*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$114*
US$103*
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US$114*
US$104*
US$114*
US$104*
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Holiday Inn London - Brentford Lock
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624 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Brentford Lock
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Showing 584: English reviews
London, United Kingdom
Reviewed 22 December 2013

Lets start by saying I'm a priority club customer...when I booked this hotel I had confirmed a Queen Bedroom with breakfast. There is no normal Queen bedrooms in this hotel as I found out when I got there,,,only execs - so that was a good start!!...the blame culture immediately kicked in by the reception pointing the finger at central reservations....

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Helpful?
2Thank Wayne S
IHGCare, Guest Relations Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Wayne S, Thank you for your review regarding your experience and for being an IHG Rewards Club Member member. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again....

Chester, United Kingdom
Reviewed 6 December 2013

We stayed here as a family for three nights in a family room. First impressions were nice new hotel, secure underground parking with lift to reception. This hotel is fairly unique within the Holiday Inn brand hosting a new concept in the open lounge area - very contemporary with plenty of areas to relax eat, play traditional board games or...

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Helpful?
1Thank Mark R
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for reviewing our hotel in such a positive way and for the valuable detail that you have included. As a team we share these reviews and the comments made to improve the service that we give to our guests. I have noted your comments about the car parking and will pick this up with the relevant...

Rio de Janeiro, RJ
Reviewed 29 November 2013

The staff is amazingly awesome! It was my first time in England and they helped me through Facebook and email. My husband went to London before me and was already at the hotel when I arrived, even so, I received a welcome letter that was the most incredible gesture of attention than any hotel ever done. For who wants to...

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Helpful?
1Thank Claudia L
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for such a positive review. The team work very hard to ensure that every guest has a great stay with us. In recognition of their hard work, Intercontinental Hotels Group have just awarded us Hotel of The Year 2013. I will share your comments with the team and we will all look forward to welcoming you...

Reviewed 26 November 2013

Friendly, helpful staff - looked after us well. Very comfortable bed. Menu limited but adequate. Help yourself Buffet breakfast ok but not great - no poached egg option (choice of boiled,fried or scrambled only) and no berries to go on my granola and natural yoghurt. We visited Camden market (recomended) which took about 40 mins to get to - E8...

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Helpful?
Thank James S
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your review of our hotel. Feedback is very important to us and your comments will be shared with the whole team to help us improve our services. With regards to the poached eggs option, I will pick this point up with the Food & Beverage Team and see if we can't find a solution. Thanks...

Helston, United Kingdom
Reviewed 18 November 2013

We stayed for 2 nights from Fri 15 to Sun 17 November. We travelled from Cornwall with my parents to take them to see England v the All Blacks at Twickenham for their Diamond Wedding Anniversary. We chose the Holiday Inn because we have stayed at their Bristol hotel prior to flying from the airport and have always enjoyed our...

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Helpful?
2Thank J W
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for such a positive review of our hotel. Your comments will be shared with the team and it will make them see that they are doing a great job and that their efforts are appreciated. That said we cannot rest on our laurels and become complacent and let the standards drop. I do hope that we...

Helston, United Kingdom
Reviewed 17 November 2013

I had the pleasure of staying at the hotel from Friday 15th Nov to Sunday 17th November. It was my wife and I Diamond Wedding Anniversary, a present from our daughter and sone in law who also travelled with us from Cornwall. The trip was to see England v The All Blacks at Twickenham. The highlight of our trip was...

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Helpful?
Thank William B
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for taking the time to write a review of our hotel and your recent stay with us. I have already responded to your daughter's review which again was very positive. Your comments will be shared with the team and are much appreciated. Congratulations to you and your wife on reaching your Diamond Wedding Anniversary and I...

Gosport, United Kingdom
Reviewed 17 November 2013

We stayed over as we went to Twickenham to watch England vs New Zealand and was a great choice. Clean, lovely room , WE has an executive room looking over the lock. great choice. Breakfast was superb and very very fresh and plentiful. if you do choose this hotel, get a price first from the taxi if you are travelling...

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Helpful?
1Thank marley12341
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your positive comments about our hotel and your stay. Your review will be shared with the whole team. I have noted your comments about the taxi charges and you can be assured that I have asked the owner of Embassy Cars for an explanation of their charges. You can appreciate that we give them a...

Bishop Auckland, United Kingdom
Reviewed 11 November 2013

Great for visiting Central London and as we flew down from Newcastle, ideal for Heathrow and for the wedding we were attending in Hounslow. We stayed four nights over the hurricane weekend, never heard a thing! The beds were superb, rooms immaculate and the staff very professional. Special thanks to Savin, the Duty Manager who ensured our stay was a...

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Helpful?
Thank MrBest2013
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your positive review following your recent stay with us. Your comments will be shared with the team to underline the great work that they do. I also appreciate you mentioning Savan our Duty Manager. Savan works very hard and I know that he will be delighted to have been mentioned in person. Thanks again Best...

Dungannon, United Kingdom
Reviewed 3 November 2013

Although a little far out for visiting Central London this hotel is excellent. The room we had overlooked the canal locks and had its own balcony. The staff were very pleasant and if we required anything it was seen to immediately with a smile. The place was spotless. The executive rooms are worth the extra charge. Get an Oyster card...

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1Thank MoCon33
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your positive review of our hotel. Feedback is so important to all of us and yours will be shared with the whole team. I hope that we will have the opportunity to welcome you back soon. Kind regards Tim Cadman General Manager

Hereford
Reviewed 16 October 2013

We booked to stay here overnight as we were going to Wembley. Parking is available and reasonably priced for London. The staff were friendly, welcoming and extremely helpful on arrival. The room was spacious (twin beds were quite big), and I had the best nights sleep I have had for ages - even sleeping in! The outside of the hotel...

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Helpful?
Thank JanetteHereford
StellaFernandes01, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for a lovely review. Thank you for the kind comments about our wonderful Brentfordian team. Really pleased that you had a great night sleep. The duvets and pillows are super comfy! and you certainly deserved to sleep in. Thank you for recommending us and we look forward to having you back soon. Sincerely Stella Fernandes - General Manager...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 

Additional Information about Holiday Inn London - Brentford Lock

Address: Brentford Lock Commerce Road, Brentford TW8 8GA, England
Region: United Kingdom > England > Greater London > Brentford
Price Range: $142 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Brentford Lock staff and other travellers.
13 questions
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Wolverhampton, United Kingdom
4 months ago
4 months ago
Wolverhampton, United Kingdom

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Questions? Get answers from Holiday Inn London - Brentford Lock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 140, perfect with a balcony (equipped with table and two chairs) overlooking the Brentford locks - would be great in the summer!”
82mickw, 20 Apr 2017 | Read review
“request a quiet room on upper floors if you can, overlooking the lock.”
  • view from our room no.326
Hannah_W_M4, 20 Apr 2017 | Read review
“Canal view”
804PeteR, 1 Feb 2017 | Read review
“not the top floor”
Trudy-uk, 25 Jan 2017 | Read review
“Ask for the upgrade to executive, well worth it”
buddha34, 5 Dec 2016 | Read review
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Prices are for 1 room, 2 adults
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