Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hacienda Na Xamena, Ibiza, is a white washed style property suspended 180m high above the glistering Mediterranean Sea, in the heart of a preserved natural park.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Russian, Spanish and 9 more
Location
Na Xamena s/n, 07815 Port de Sant Miguel, Ibiza Spain
In May 2024 we stayed in the Hacienda Na Xamena hotel for two weeks, just the two of us. We really enjoyed the hotel room with the beautiful view. We had a beautiful view from the private bath on the balcony. The personell was very nice, the room was cleaned well every day and a mistake (yoga session reservation had not gone through) was resolved very nicely (free breakfast that morning). We also received beautiful flowers in the room halfway through our stay. We were there before the big crowds (early season) and enjoyed the peace and atmosphere in the hotel. From the hotel we also went on trips to all kinds of places on the island. Walking from the hotel is also beautiful, you can walk quite simply to the high rocks with another beautiful view over the water. It's not possible to descent to the water from the hotel. The breakfast was quite pricey (35 euros per person), but you can choose anything in any amount from the menu and it was very tasteful. We took a yoga class at the hotel, which is definitely recommended. Beautiful view from the yoga platform and a professional and kind teacher. We hope to come back again in the future!
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Jun 20, 2024
Dear Esther, Thank you dearly for your kind stay and feedback. We truly appreciate our long-stay guests are we are able to show the heart of what hospitality and our vibe is about. Gara, our Yoga teacher - feels blessed and thankful to have had the opportunity to share with you some classes! The whole team thanks you again, and we wish you a wonderful summer! Best wishes, Victor & the Hacienda Na Xamena Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful Location with an amazing view but highly overrated. The views are special and the sunsets amazing, I would say perfect for instagramers and social media starlets! If you got your picture that’s about it! There is 2 pools but you can actually just use one unless you pay 40€ each to go and use the one with the nicer view! Even as a guest you’re not even allowed to go and take a picture of it if you don’t pay. The pool you can actually use had often bread and food floating in it from the breakfast buffet that was located right next to it! The sunbeds were ok but never 5 star standart! Shocked we were of the bad quality of the Pool Restaurant! The Penne extremely overcooked and just warmed up in a Mikro wave. When complaining I got a fresh one wich was not good at all for 38 Euros. My wife ordered a bursts and got an ordinary Mozzarella also for 36 Euros! Really not cool for a 5 star Hotel! Would give 3 Stars also beachside our rooms were not cleaned and the used coffee cups were still there on day 3. So wanna go for the view it’s amazing but if you wanna have a 5 star experience it’s the wrong hotel!
Read more
Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Jul 10, 2023
Dear Guest, Thank you for your stay and visit, and taking the time to share your feedback in our experience. Above all, we would like to apologise if we have not been able to meet your expectations. All our teams work very hard to offer the most sublime experience, but it seems in this occassion we have fallen short, and we apologise. Indeed, our location is faboulous, but we know that it is not everything, and our focus has always been, and is, to sublime this location by integrating it into the architecture of the resort, reason for which you will find plants, rocks and a lot of nature inside and outside the resort. Likewise, our teams have an efficient yet personal approach. Regarding the pools, we offer three pools, two outdoors and one indoor. However, you are making reference to an outdoor Spa experience called the Cascadas Suspendidas, which indeed has a cost of 40 EUR per guest. However, should you book direct quiet often our website offers exclusive offers which include credit in our Spa, and most notably the Cascadas Suspendidas experience. Please note as of now, pictures are not allowed in this treatment area. Indeed, the Cascadas Suspendidas is not a pool, but an outdoor spa experience in which you are guided by bubbles and you follow and pre-determined circuit which offers bubbles from toe to head and three different temperatures. The whole experience lasts 45 minutes and its all about mindful and physical relexation. IT is a unique experience, and you can only find this in our resort. Perhaps our teams did not communicate this clearly, and we apologise for it. Concerning the food, we apologise for the inconvenience we may have caused for not been able to meet your expectations. Our teams take your feedback into account and we will use it to improve. We offer three restaurante experiences including all day food by the pool in our pool bar and restaurant, nimbles tapas througout the terrace and then of course our amazing Eden Restaurant which offer a gastronomic dinning experience. Only the Eden Restaurant is open for external guests. Conerncing the breakfast indeed it is located next to our pool and little cascade, which is a vibe... but we understand sometimes some little foodies might fall into the pool, and we take care of this by immediately cleaning the pool - also note all our pools are cleaning every morning and evening, at around 6/7 am. All in all, we once more apologise. We want to reassure you that we do strive to offer the most faboulous and magical moments to our guests, and we hope you could give us a second chance sometime in the future. Our guests have been returning to our resort since 1971, and we have one of Spain highest repeat guests percentage, around 70%, sometime in their lifetime, which clearly shows that we are able to accomodate all our guests whishes and offer incredible experiences. We hope you can become part of this number sometime in the future, and would love to have the chance! Again, thank you. Best regards from Ibiza, Victor & the Hacienda Na Xamena Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+ size of the room + quality of the bed + view from the room + setting
- limited food menu during the day - worn out style and too much patch work in our room. (Rusty mirror, many repair stains on the floor) - 20 year old bathroom. Shower water pressure very (too) limited
- - - and this is really irritating. Every order comes with a bill with explicit mention for a tip. American style. When you check out, they “suggest” another 5% service charge. We are in Europe, you pay your employees decently and you add it to your price but you don’t force exiting customer to pay another fee on top of what you already paid and tipped.
All in all. This is a beautiful place but it lacks proper customer experience management. And with the room rack rates in mind, the finishings of both the hall way and the rooms are not on par.
Read more
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning dear readers, my name is Walter Russo, I booked a stay in an imperial suite with my family from 1 to 7 August 2024 at the property in question.
I'll start by saying that the view of this place is worth a lot, but that's all it is! Upon arrival I was offered a miserable bottle of sparkling wine for around €10 and it was the only thing that was offered for the entire period of the stay, in 5 star hotels that charge it works that every a fruit basket is left in the room every day and that's the minimum! The house keeping service is completely inadequate, the rooms are superficially tidied up leaving empty bottles and things around in addition to the ants wandering around in the room. The rooms are only managed in the morning, nothing in the evening! This isn't how it works in 5-star hotels around the world!
In this hotel, anyone who books an imperial suite is not entitled to breakfast included in the price!!!
This morning I was going to have breakfast for the first time and to my great amazement the young lady showed me this fantastic and surprising solution, it costs €35 per person! It was worth it! A meager table with some cold cuts and some yogurt, with two jugs of water and a fruit juice respectively were welcome! Everything else had to be paid separately.
I greet you and wish everyone happy holidays!
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Dueño at Hacienda Na Xamena
Responded Aug 7, 2024
Dear Mr Russo, Thank you for your review, and thank you for your kind stay with us during these magical days! Above all we would like to thank you for your constructive comments, which helps us improve and pushes us towards the excellence that we aim for, at every touch point at every moment, in every category. I would like to highlight our reactivity to your comment, and how you seem to have ended your stay and time with us with happiness in your mind, leaving a 9 out of 10 in our questionnaire. We also look forward to welcome you next year as discussed, and to show you the improvements we are working on and executing to further ameliorate the magical moments for you next season! Your stay is an honour for us, and although it would be motivating for the team to have this review changed to reflect the final experience and your comments in the questionnaire, I am certain we can achieve this on your next stay! Thank you again, and we wish you a faboulous end of summer! Warmest wishes, Victor & the Hacienda Na Xamena Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EXTREME DISSATISFACTION with my recent experience at this establishment. Despite my anticipation for a comfortable and enjoyable stay, my visit was marred by several significant issues. Upon entering the hotel and the room, I was immediately met with a strong smell of mold, which seemed to have been unsuccessfully masked by the overpowering scent of incense. The overall quality of the room was subpar, and the presence of mold was not only unpleasant but also potentially hazardous to one's health. Furthermore, the condition of the bathtub was unacceptable. The yellowed jets indicated a lack of proper maintenance and cleanliness, which is completely unacceptable for a hotel the purported standards. And a small Tv on the floor when i previously announced my visit with a dog? To make matters worse, despite my decision to not stay at the hotel due to the unsatisfactory conditions, I was informed that the hotel would still be keeping 50% of the cost of my reservation, citing “supposed rules”. This policy is not only unjust but also demonstrates a blatant disregard for customer satisfaction and fair business practices. As a result of these unsatisfactory conditions, I believe that a full refund of my accommodation charges is warranted. As a paying customer, I expected a certain level of quality and service, which was clearly not met during my time at this establishment. Overall, my visit at Hacienda Na Xamena was a major disappointment. The hotel falls far short of the standards expected from a 5-star establishment. I hope management takes these issues seriously and makes the necessary improvements. Until then, I would not recommend this hotel to anyone seeking a true luxury experience!!!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Jun 4, 2024
Dear Elena, Thank you for your visit and review. We are sad to see we have not been able to match expectations, but from what we see you have not stayed with us, so we have not been able to show you what our vibe and resort is about. We thrive on being one of the best resorts in the Balearic Islands, and the most luxurious property in Ibiza, as shown by our trackrecord and guest feedback. If you have not stayed us it seems to our team unfair for you to be able to post such a review. Especially mentioned luxury, because luxury is much more than our views, and its what we excel at. Our facilities both in-room and common areas are renovated every year and changed as needed, assuring our guests maximum comfort and cleanliness. We hope you can actually stay with us one day so you get to experience a true luxury moment, where magic meets excellence. We aim for the absolute best and always will. We thank you for your kind attention and wish you well, Victor & the team at Hacienda Na Xamena Ibiza <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The views are stunning and the placement of the hotel is magical. The restaurant is a must. Views are breathtaking. The food was delicious and the waiter was super attentive and professional. On another note, The hotel itself needs some refurbishment. The rooms are not very silent during the morning, you can hear people ( cleaning ladies) talk in the corridors. Staff is nice but I think they could be more profesional since we are talking about a 5 star hotel. I ordered some room service and no one came to bring it to me, which was pretty shocking- I had to ask the cleaning ladies to bring it to me. The glass on the roof terrace could be cleaned more often, during our stay it was dirty. Breakfast a bit overpriced. Overall, a great stay.
Read more
Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Jul 27, 2021
Dear Carolina, Thank you for your kind stay and visit and thank you for taking the time to share your feedback. Firstly, we are very happy to read you have found beautiful our location, and the resort placement and positioning to augment the view experience magical. Likewise for our restaurant our service team and our chef truly appreciate your comment and motivates the team to continue offering our absolute best! On the other hand, we sincerely apologise if we have not been able to meet your expectations regarding some of the hotel features. The resort celebrates this year its 50th anniversary and although we refurbish every winter season, we do keep your feedback into account t further improve. Our yearly investments go to keep up with the latest comfort and luxury, but always maintaining our spirit which makes us unique, this is essential in our value proposition. In regard to your comment on room service we will use it to further ameliorate, and we do apologise if there was a mis-understanding. Breakfast is for the last two years "a la carte" for your safety and security. Indeed, our buffet last opened in 2019. We do work with our chef and restaurant team to offer the best variety and on top of that you can always ask for tailored foods, we are at your disposal, it’s what luxury is about. Lastly, although we do clean the glass daily Ibiza gets every so often some muddy rain which makes the glasses in the terraces and balconies look dirty very fast when in fact been cleaned less than 24 hours ago. We do take your feedback into account to further improve on this and have a team ready to get things pristine when we see the rain approaching. Overall, we are very thankful for your stay and support, and your kind feedback. We do hope you can give us another opportunity and this time 5 stars! We thank you again, and wish you a wonderful week, Victor & the Hacienda Na Xamena Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The best thing about the hotel is without a doubt the landscape from the pool and the rooms. Simply spectacular.
Having said that, the rest is normal. The room is very simple and neglected in cleanliness. There is a lack of amenities for a hotel of its supposed category and price. The breakfast service is very bad. Slowly, and clumsily executed, they “threw” the coffee into our cup and everything was lost. The quality of the food was mediocre, especially the tortillas which were horrible. The attention at reception was very dry, unfriendly, transactional I would say.
What we liked least was the atmosphere, although I imagine that in all hotels of this price in Ibiza it must be similar. It is full of retreaded “millionites” showing off their surgical repairs without any shame.
Anyway, a shame because the landscape is fantastic.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very beautiful place, quiet, where it is good to rest, take care of yourself, far from the noise and the party. My room was very beautiful, large with a magnificent view of the sea. The breakfast served at the table by the outdoor swimming pool when the weather permits is very varied. The whole team is very welcoming, helpful and smiling. The restaurant located a little higher up is also very good. And the cherry on the cake, the spa is very pleasant, whether for a treatment or for a trip in the suspended waterfalls. I really liked the decoration, the aspect of nature present in this place, and its swimming pools as well. My first stay in this place but certainly not the last. THANKS
Read more
Date of stay: October 2023Trip type: Travelled solo
Room Tip: Cet hôtel ne se trouve pas près de la ville ou d’un endroit bruyant, mais au calme dans la...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were so looking forward to our spa day experiance at Xamena and booked a pacakge which was 200€ per person including the pool circuit and massage with pica pica. The pool circet experiance was lovely and the massage treatment was very good.
What we were both disaponted by was the ater experience in the Eden restaurant. We where walked through to the restaurant after the treament, where we were actually the only people there.
The waited finally came and showed us the drinks menu and we ordered a cocktail each and water.
The pica pica was serve to us with no explination given. Having a shell fish allergiy two of the 4 tapas I was unable to eat. We wanted to order more food and was told the kitchen was not open until 19.00h (wired as we are in a 5 star hotel)
We asked if we could move down to the pool area to order food there and buy a bottle of bubble to enjoy the rest of the afternoon, We where told a clear no! That this area was only for hotel residence.
As I myself work in hospitality I can understand this however we wanted to spend more money on the premisses on drinks, as well as being able to actually eat something and enjoy the beautiful venue and eventually see the stunning sunset they boast about online,
Then after paitcently waiting for the kitchen to open, we where told at 18:30 that we needed to leava as the restaurant was opening at 19:00h for dinners. So with this we decided not to stay for dinner and leave thirsty and hungry.
The way we were spoken to and almost dismissed after the spa package was a little brutal and left us felling very disapointed with the after service. Not what you expect from a 5 star resort who claim to have such great service.
Read more
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Sep 13, 2022
Dear Client, Thank you very much for sharing your moment in our Spa and Restaurant. Above all we apologise if our restaurant team was not able to deliver on the awesome service we pride ourselves on offering, and on which we thrive. We have taken notes of your feedback and comments on the time and alergies. Pleased note if you have any allergies you can always tell our teams and we can offer alternatives. If you do not share them with us we are unable to offer alternatives and you are left hungry. In any case, we apologise. Regarding timing indeed the restaurant and kitchen open at 19:00 hours to serve for dinner experiences, but at any point are we to kick any guest out (unless tables are booked). We do take note to improve on this. Should you wish to share anything else you can write to us : feedback@haciendanaxamena-ibiza.com Warmest regards Victor & the Hacienda Na Xamena Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Hacienda Na Xamena for three nights in September 2020 and were so sad to leave this wonderful hotel! The location is spectacular as others have said and the rooms are beautifully appointed with incredible views. Having stayed at the hotel we are so surprised to read some of the negative reviews regarding the level of service - we found all of the staff to be incredibly attentive, polite and on hand for anything we needed. Cassandra (Guest Relations) in particular is fantastic and made our stay a dream by recommending/booking restaurants for us throughout - thank you! Yes, it’s expensive, but if you’re looking for luxury and total relaxation in Ibiza you’ll be hard pressed to find a better option than Hacienda Na Xamena.
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Gonzalez, Owner at Hacienda Na Xamena
Responded Sep 29, 2020
Dear Guest, Thank you dearly for your kind stay and visit, and thank you for taking the time to share your experience. We are super happy to read your comments as we work very hard, including Cassandra, to make your stay with us relaxing, enjoyable and hopefully a little magical! :) Your recommendation is very appreciated, and we are very thankful! We hope to have the opportunity to welcome you again sometime in 2021 or beyond, and we wish you a blissful couple of remaining months of 2020. We wish you health and loads of wellbeing and love. Thank you dearly again, Victor & the Hacienda Na Xamena, Ibiza team <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Miss,
Thank you for your kind question.
The resort has 77 rooms and suites, but pool and terraces are exclusive for resident guests. We can guarantee a relaxing vibe and atmosphere.... :)
Very best,
Victor
There are more places to choose from in the Port de Sant Miguel area.
PRICE RANGE
C$694 - C$1,002 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda na xamena hotel, hacienda na xamena san miguel, hacienda ibiza
LOCATION
SpainBalearic IslandsIbizaPort de Sant Miguel
NUMBER OF ROOMS
77
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
