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Sheraton Bijao Beach Resort

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1,447 Reviews from our TripAdvisor Community

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Showing 672: English reviews
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Austin, Texas
Reviewed today NEWvia mobile

I was hesitant after I booked with Sheraton Bijao because of ALL of the negative reviews. I might also add that I am a flight attendant for a major airline and basically live out of hotels and travel on a regular basis for work and leisure. We landed in Panama (PTY) at 5am on Feb 20th and had a shuttle...

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Helpful?
Thank Shaw0426
Platteville, Wisconsin
Reviewed 6 days ago NEW

No wash cloths, no lamps, just one ceiling light. Outlets only available in bathroom. Food was not good at all. Liquids, but no glasses, tables not cleared, pancakes and empty syrup. Very poor service, short staffed??? We were with a tour and everyone was disappointed. No hot water in the shower, called and later were told it was fixed. Went...

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Helpful?
Thank Peggy53818
Pickering, Canada
Reviewed 1 week ago

This is our 4th year at Sheraton Bijao, Santa Clara. We travel the last week of January or the first week of February and stay for two weeks. Why do we continue to travel here? The weather is incredible (if you like it hot) and the price is reasonable. The beach is good (we like this beach better than the...

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2Thank stevesmyrnad
London, Canada
Reviewed 1 week ago

Just got back from Panama Sat18th/17 I was there 3 yrs ago Amazing,now the locals on it now NOT SHERATON.wow what a real disappointment.this place is so run down OLD,all the pics on the web site are when the Sheraton owned it.really they say 41/2 stars not even a 2* we got there at 9pm rooms not ready,told us to...

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Helpful?
1Thank Dexter49425
SheratonBijao, Guest Relations Manager at Sheraton Bijao Beach Resort, responded to this review

Dear Dexter49425, We want to thank you for share your comments regarding your recent stay in our property, we are really sorry to know that you moved to another property. Can you please give us more details about your experience in our Resort, please contact us at: masiel.hernandez@sheratonbijao.com We will be waiting for your response, Regards,

London, Canada
Reviewed 1 week ago

Good Points Although they were short staffed and a good deal of them not trained, the staff really tried. The wine wasn't bad it, it was all from Chile. Bad Points I would guess the hotel is about 30 years old ( or just looks like it ) and needs a good deal of work. The bathrooms had water damage,...

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Helpful?
Thank rfennell2017
SheratonBijao, Director de Relaciones con Clientes at Sheraton Bijao Beach Resort, responded to this review

Dear rfennell2017, We want to thank you for share your comments regarding your recent stay in our property, we will take care of all the issues mentioned to improve our service. We hope that you can come back soon. Best regards,

Madrid, Spain
Reviewed 2 weeks ago via mobile

I have to admit that the service from de people at the bar, restaurant etc, was really good, very helpful people. But when it comes to the administration personal, there's no worlds to describe it , they are rude, impolite, arrogante, there's a lot of management work to do there. Regarding the facilities the pool was ok even if they...

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Helpful?
Thank dany182
SheratonBijao, Director de Relaciones con Clientes at Sheraton Bijao Beach Resort, responded to this review

Dear dany182, It’s good to know that you really enjoy the service of our Staff during your stay with us and also thank you for share your comments regarding our management Staff, we generally receive positive comments with regard to our service delivered by the management team, which is why we was surprised to hear of your experience. I want...

Rochester, New York
Reviewed 2 weeks ago

Had a great time and the weather and beach were great. Restaurants had great food but the buffet had some poor days. Snacks at the beach house were not that good. Music bass at the pool was too loud and could be heard everywhere. Service at the buffet was lacking. Some servers were great and others avoided eye contact. Never...

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Helpful?
1Thank mgirvin
SheratonBijao, Guest Relations Manager at Sheraton Bijao Beach Resort, responded to this review

Dear mgirvin, We want to thank you for share your comments regarding your recent stay in our property. its a pleasure for us that you can enjoy the magic of the Pacific Ocean, during summer we are having a very good weather that provide to every guest the possibility to enjoy one of the best month to visit this area....

Panama City, Panama
Reviewed 3 weeks ago

I have stayed here many times, always for business or work purposes. This last time when I arrived in my room there were a few things missing, there was no ironing board, no safe, no cups or coffee for the coffee maker and the air conditioning was dripping water onto the floor. I immediately went to the front desk to...

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3Thank jsparr0w
SheratonBijao, Director de Relaciones con Clientes at Sheraton Bijao Beach Resort, responded to this review

Dear jsparr0w, Firstly, allow me to apologize for the disappointment you have expressed regarding the stay in our Resort and also Thank you for take the time to write concerning the issues experienced in our property. As regular guest of our hotel we are sure you recognize that your most recent experience is not typical of our usual level of...

Reviewed 3 weeks ago

Just returned from the Sheraton Bijao Beach Resort, sadly we were very disappointed in this resort, being the Sheraton name I thought this would be better than it was. The food on the buffet was terrible the three restaurants a step up, we don't speak Spanish so communication was terrible, or so I thought until the last day of our...

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1Thank Bonnie L
SheratonBijao, Director de Relaciones con Clientes at Sheraton Bijao Beach Resort, responded to this review

Dear Bonnie L, We want to thank you for choose our property as destination for stay some days and also thank you for share your comments regarding your recent stay with us. We are extremely sorry that your experience in our hotel was less than you expected in a Sheraton property, we will take care of all the comments mentioned...

Toronto, Canada
Reviewed 4 weeks ago

The hotel is the same from three years ago WIFI in the room is nice free too The food is not as good as I remember but still good and nobody got sick The temps were in the eighties every day and no rain. for two weeks. Another bonus for us was we landed at Rio Hato some twenty minutes...

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4Thank Jerome J
SheratonBijao, Guest Relations Manager at Sheraton Bijao Beach Resort, responded to this review

Dear Jerome J, Thank you for share your comments regarding your recent stay in Sheraton Bijao, it’s a real pleasure for us to know that you really enjoy your stay in our property. We hope that you can come back soon, Regards,

1,176 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting

Additional Information about Sheraton Bijao Beach Resort

Address: Carretera Interamericana, Km 108, Guias de Anton, Santa Clara 0229-00140, Panama
Region: Panama > Panama Province > Santa Clara
Price Range: $195 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Bijao Beach Resort 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Sheraton Bijao Beach Hotel Santa Clara
Sheraton Bijao Beach Resort Panama/Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Bijao Beach Resort staff and other travellers.
111 questions
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Questions? Get answers from Sheraton Bijao Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't know it there is pme.”
 of 5 bubbles Peggy53818, 21 Feb 2017 | Read review
“Can upgrade but we only sleep and shower in the room. Pool facing may be noisy (with nightly entertainment).”
  • Sunrise over the ocean.
  • Good morning!
 of 5 bubbles stevesmyrnad, 20 Feb 2017 | Read review
“They were all in really bad condition”
 of 5 bubbles rfennell2017, 14 Feb 2017 | Read review
“quiet rooms face north towards the parking lot”
 of 5 bubbles jsparr0w, 6 Feb 2017 | Read review
“If you want quiet AVOID the pool ocean view the garden view is quieter”
 of 5 bubbles jeromej2014, 30 Jan 2017 | Read review
5 of 5