We stayed at the Hilton St George's Park following a wedding. We were able to leave our bags with the concierge before our check in time which was very helpful. The room was very comfortable; we had the best night sleep for a long time! The shower was amazing with the exception of the black mould around the inside of the unit and underneath the shower head holder. The breakfast was the biggest let down. The buffet was poorly stocked and we didn't get items we asked for. Avoid getting conned out of 14 quid per person for that!
After having a couple of issues at check-in, I would just like to shout out to Charlie in maintenance and the manager who worked incredibly hard and ensured every detail was taken care of to resolve our initial issue which could have been a massive let-down. For that reason, I've chosen to simply review the hotel based on the experience since then - Travelled in a part of 5 in 2 rooms. The rooms were nice and spacious and clean with nice little extras (music in the bathroom, mirrors with lights etc - just nice touches). The hotel complex itself is reaped in football history and heritage and as a huge football fan, it's hard not to get a little bit overwhelmed. England legends past and present walk through these doors and the hotel does well to capture the spirit of it. Lots of walks and football pitches to go an explore as well. We ate at the hotel for breakfast - Buffet style and lots of choice and even the fussiest amongst us were satisfied. Extra note, on the day of our check-out, I was watching the football and my daughter was hungry. Even though the bar and the restaurant was closed, the chef came and spoke to my mum and made my daughter a bowl of chips and could not be more caring. All in all, fantastic hotel and stay but especially enhanced by those mentioned who really helped to make this trip memorable for my daughters 8th birthday. …
We had room 216 overlooking the trees in the large courtyard. It was an average-sized room in mostly brown, slightly dated decor. The bathroom had a good shower and separate bath but horrible taps hidden under a small shelf, which splashed everything no matter how careful you were! Breakfast was an excellent buffet with really tasty bacon, fried potatoes and hash browns, fried eggs etc. Service very friendly and good. Interesting place to stay because of the connections with the England football teams and the lovely countryside setting.
A 10th wedding anniversary party was held here, just brilliant! Plenty of room for the kiddies to play and for everyone to circulate inside and outside the main party room. The service, breakfast and general feel of our stay could be summed up in one word, Quality. Thankyou.
We attended a charity ball which has been excellent in previous years (in a number of locations in St George’s in the past too). There were 2 options on the main and none on starter or dessert. The pea and mint soup was better than it sounded. The chicken main was very nice but one small carrot and a tsp of greens wasn’t much in the way of veg. The chocolate dessert was ok but needed cream or something as far too rich. No coffee at the end. Having preordered wine and beers it was great they were on the table…but not so great we couldn’t open them. We asked 3 times before and during starter and still staff didn’t provide an opener OR open the bottles. Went to the bar to ask and we’re told by the bartender he’d get a corkscrew only for him to wander off and start serving people. Asked AGAIN and eventually got one. Starter was served at 7pm. Dessert at about 9.45. The room was COLD with air conditioning on too low. A number of people (not just our table) asked for it to be altered but it wasn’t. Overall a disappointing experience in a lovely location.…
Really comfortable stay friendly staff, really enjoyed seeing where the footballers train, nice food and drink and a really good location for me when working at Lancaster park, looking forward to returning in a few weeks
Great hotel.. clean and tidy everywhere. Staff some of the most polite helpful staff we have experienced in any hotel, especially Sophie in the Hub and Thomas at the bar.. well done team! Rooms are of a high standard.. although the bed a bit too hard for me, however perfect for my man.. not sure how you please everyone with that one…?! Only down side and probs a bit overly picky.. bathroom robes.. I am 5’2 and medium build - they just fitted. Hubby is 6’1 and large build.. wasnt happening 😆 Food could of been hotter however with buffet style this must be a challenge. Great coffee! All in all, defo go back and happy to recommend!!
We had a lovely one night stay for my daughters 13th birthday. The hotel was modern, stylish and clean. The staff were very friendly and couldn’t do enough for us. Special shout out to Andy who welcomed us and Sarah at breakfast who took the time to talk to my daughter, gave them all milkshake straws and even a birthday cake with candle for breakfast! Also had a little cake plate in our room as well! Will definitely be back!
This is the 3rd time my daughter and myself have stayed here. Great place in a fabulous countryside setting. staff are excellent and friendly. Room was very spacious clean and luxurious. Pool and spa facilities good however this time we didn’t book a treatment so apparently we’re not entitled to a robe or a soft towel. The one and only towel given was old small and a bit thread bear. When you have spent the day swimming and lounging the towel was to wet to dry yourself so disappointing. Love this hotel staff, food and rooms are excellent.
Poor hotel room cleanliness. Shower head covered in black mould. No shampoo or conditioner in either of the large hotel fixed bottles- shower and bath. Bed was hard, old fashioned sprung matress. Overall room quality - poor
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