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Windlestraw

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Windlestraw Lodge Galashiels Road, Walkerburn EH43 6AA Scotland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (86)
Dining (44)
Room & Suite (14)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-06-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-06-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travellers' Choice
A unique getaway destination close to Edinburgh but in the heart of the beautiful Border countryside with outstanding views of the River Tweed and Tweed Valley. Relax and enjoy the splendour and location of this beautiful Edwardian Manor house, combined with superb food, fine wines and relaxed but professional hospitality from owners John and Sylvia Matthews
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Fishing
Board games / puzzles
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Wifi
Breakfast available
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Newspaper
Non-smoking hotel
Umbrella
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Room features
Blackout curtains
Bathrobes
Housekeeping
Seating area
Telephone
Coffee / tea maker
Flatscreen TV
Walk-in shower
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
253Reviews6Q+A53Room tips
Traveller rating
  • 242
  • 7
  • 1
  • 0
  • 3
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  • English
Popular mentions
endofcity wrote a review Jul. 2021
Glasgow, United Kingdom157 contributions149 helpful votes
Called to book a table for a special family occasion. Booking taken by the chef, no issue. Subsequently, we received a call from them saying they’d made a mistake and there were no tables available. Sounded to us like they were perhaps being economical with the truth. I’m not sure how the chef wouldn’t have known they weren’t full when he took the booking. Not a very nice way to be treated.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Sylvia Matthews, Owner at Windlestraw
Responded 1 week ago
Good evening. Our chef doesn't take restaurant reservations and we have no record of this exchange, can you please call me to discuss this further. Thank you.
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David M wrote a review Jul. 2021
11 contributions5 helpful votes
We are just back from a super break at this beautiful place the owners John and Sylvia could not be more helpful from when we arrived until we left nothing was any problem ,the food was first class as was the breakfast we could not recommend this 5star hotel enough situated in beautiful grounds in the Scottish Borders in a word perfect .
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Sylvia Matthews, Owner at Windlestraw
Responded 2 weeks ago
Thank you David. Its a real boost to receive our first review from a staying guest since our reopening and such a positive one too! It was a delight to look after you. If we could give our guests stars, we'd give you 6! See you again soon.
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dene2 wrote a review Jun. 2021
Newcastle Upon Tyne, United Kingdom51 contributions57 helpful votes
I phoned Windlestraw today and tried to book a room. The man at the other end interrupted me and said, “Sorry, we don’t take Irish people.” I was absolutely shocked. Although I was born and brought up in Ireland, I have lived in Scotland for 6 years and in England for 46 years. In all that time I had never before experienced racism on the basis of my Irish origins. When I said I was phoning from a town in the north of England, he put me on hold and then put me through to a lady with whom I discussed my request and who was prepared to offer me a room. 
At the end of our discussions, I asked her why they didn’t take Irish people. She laughed and said, “Oh, you sounded so much like my best friend and he always winds her up.” I thought the man’s gag (if that’s really what it was) was very offensive, totally unprofessional and certainly no way to answer the phone in a hotel or anywhere else. I thought it was offensive that the woman laughed at me when I raised the issue. I thought the least she or her colleague could have done was apologise, but at no stage did either of them offer me an apology.
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Date of stay: June 2021
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Response from Sylvia Matthews, Owner at Windlestraw
Responded Jun. 22, 2021
Hi Heather , I am rather surprised that you chose to begin a public discussion of our earlier conversation, especially as I had thought that our follow up to the initial exchange was a clear explanation of the miscalculation and an adequate apology. Its regrettable that you remain unhappy and feel motivated to share your experience. I hope you will not be further offended by my responding as publically. This is the first poor review we have had in six years. You and all readers of this response will note that ALL our reviews are 5 star. All are written by guests who have actually stayed, many who know us well; well enough not to recognize your description of our exchange. As explained both at the time and in follow up email, this was a simple misunderstanding. I find it unfortunate that , despite our private exchanges you would choose to raise the matter of racism. This is completely unfair, inaccurate and unnecessary, regardless of your desire to vent publically. I am Irish and my Wife is Irish. Of course you are fully aware of this fact but conveniently chose not to mention it in your review. I fully accept my mistake. I again [ for the third time apologise ] . My friend had passed away and I wrongly assumed that another friend, prone to practical jokes was ringing me from Ireland to cheer me up. None of us are perfect and missteps occur. I would have thought that this was explanation and apology enough but apparently not in this day of public discourse. It is regrettably that you suggest that the woman [ Sylvia] laughed at you. This is certainly not the case as anybody who has had the pleasure of meeting Sylvia will testify. It is regrettable that you suggest we did not apologise. We certainly did, although until now not in public. Windlestraw accepts Irish. We are not racist, we are [ usually] the most professional hospitality couple you will find. We make mistakes , and when we do , we own up and apologise, then we move on. I sincerely hope that anybody having taking the time to read my one and only response to a complaint in 6 years will find it reasonable, balanced and professional.
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u T wrote a review Jun. 2021
2 contributions
Family meal. Excellent service, very welcoming, food was an superb standard, unique menu every course was devine. Food preferences/allergies catered for despite set menu. Setting is beautiful, molly's table is fabulous. Windlestraw is a great retreat.
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Date of stay: June 2021Trip type: Travelled with family
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janetodd47 LP wrote a review Dec. 2020
Selkirk, United Kingdom7 contributions3 helpful votes
Living in the Scottish Borders we have passed the entrance to Windlestraw many times and said we must visit sometime. We finally managed a couple of weeks ago and can't believe we've waited so long!! John and Sylvia were so welcoming and we found the measures they were taking with regards to coronovirus very reassuring. We had a lovely non-alcoholic mulled wine prior to being shown to our room The setting is beautiful and our room (Ballantyne) was stylish, spacious and comfortable with great views over the Tweed Valley. The house itself is beautifully decorated and furnished. I was extremely envious of their Christmas tree! We had canapés and drinks prior to dinner...... a five course set menu using delicious local produce was one of the best meals we had eaten. Every course was beautifully presented and we were amazed that turnip could taste so good. Their recent award of a third AA rosette is well deserved. So much choice at breakfast based on local and homemade produce including muffins and locally pressed apple juice We would highly recommend a visit
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Date of stay: December 2020Trip type: Travelled as a couple
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PRICE RANGE
US$253 - US$299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windlestraw lodge scottish borders hotel walkerburn, windlestraw hotel walkerburn
LOCATION
United KingdomScotlandScottish BordersWalkerburn
NUMBER OF ROOMS
6
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Frequently Asked Questions about Windlestraw
Which popular attractions are close to Windlestraw?
Nearby attractions include Traquair House & Brewery (3.8 km), Robert Smail's Printing Works (3.4 km), and Velvet Hall Alpacas (4.9 km).
What are some of the property amenities at Windlestraw?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Windlestraw?
Top room amenities include a flat screen TV, blackout curtains, and a seating area.
What food & drink options are available at Windlestraw?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Windlestraw?
Yes, free parking is available to guests.
What are some restaurants close to Windlestraw?
Conveniently located restaurants include Nashys Takeaway or Sit Outside., Saffron Restaurant - Innerleithen, and No1 Peebles Road.
Is Windlestraw located near the city centre?
Yes, it is 0.7 km away from the centre of Walkerburn.
Are pets allowed at Windlestraw?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Windlestraw?
Many travellers enjoy visiting Traquair House & Brewery (3.8 km), Robert Smail's Printing Works (3.4 km), and St Ronan's Wells (3.5 km).