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We are only here for a night. Thank God. We spent the afternoon in our room sat by the heater surrouded by all the blankets. It was so cold. The internet is not good. The staff were ok. Would not recommend as apparently this is...More
This hotel is overall not great. I will sum up the pros and cons and give some tips to make your experience a little better
Staff that only speaks Spanish and not a single word of English...More
Ask for ground floor overlooking the valley. Upstairs rooms will get more sunlight. With this altitude it is cold at night but the room was fitted with an electric heater. Room has SMALL heater but beds have electric warmers. Pillows are extremely small and very...More
Thank Bob H
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 1 week ago
We are very happy to know that heating and electric blankets were useful.
Regarding the Internet, it is a problem that affects all the towns of the province and is due to the technological infrastructure of the providers.
Receive our best wishes.
This hotel sits above the small town of Chivay (easy walk into town, less than 5"). The rooms are clean and the hotel has good food and also provides room service. The only issue would be that it is cold, even with the electric blankets,...More
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 4 weeks ago
Thank you for your kind comment. We are very happy to know that our service and facilities met your expectations.
Staff very friendly and helpful but facility was disappointing. Construction stuff right outside of dining room. We were in room 106. One window looked out at cars as they drive by very close. The other at the feet of other guests as they came down...More
Thank martin h
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded May 28, 2018
We appreciate your positive comment regarding the heating and the dining room service. We offer you our apologies if the remodeling of our hotel caused you discomfort but please be sure that the objective is to provide the best conditions to our guests....More
I honestly don't know. Neither my wife nor I do much hair drying. I don't have any and hers is pretty short. I remember seeing them in a lot of rooms, but cannot say for certain if this hotel had one or not.
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"be prepared for the weather as this is a tiny town and during winter months, it is cold"