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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Carretera A Punta Sam, SM006 Mza 002 Lote 07-08, Punta Sam, Costa Mujeres 23028 Mexico
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Traveller (8839)
Pool & Beach (313)
Room & Suite (293)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 7 hotels in Punta Sam
Location
Cleanliness
Service
Value
This is the role you’ve been waiting for. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. Float along the lazy river, shred on the FlowRider® surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness classes
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Infirmary
Umbrella
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Interconnected rooms available
Private balcony
Minibar
Walk-in shower
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Spanish

Location

Carretera A Punta Sam, SM006 Mza 002 Lote 07-08, Punta Sam, Costa Mujeres 23028 Mexico
Name/address in local language
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
5,741Reviews548Q+A100Room tips
Traveller rating
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Gordon A wrote a review Apr 19
1 contribution
We celebrated our wedding at PH Costa Mujeres. It was amazing from start to finish! Abi and her planning crew were rockstars from start to finish - super attentive and took care of all the fine details. Couldn’t recommend more highly! The butler service from Oscar and Roberto also made our whole trip a first class experience. We couldn’t be happier! Thank you PH for making our day as special as it ever could have been!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emaral S wrote a review Apr 19
1 contribution
Great resort! So family oriented. Great food and the beach is beautiful. Our butler Trinidad was amazing! Looking forward to coming here next year with the whole grand family.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jackie Slim wrote a review Apr 18
6 contributions3 helpful votes
I loooove crazy carloooos! And MoY! Love you guys! will come back for more fun days with you! Keep the good work! Can’t wait to come back!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 2 days ago
Dear Jackie, We are very happy that your vacation was PHabulous at our resort. It was a pleasure to have you as our guest and we hope to welcome you again for your next vacation at Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest19599874375 wrote a review Apr 18
1 contribution
We had a pretty week with our 5 years old, my partner and grandparents. Great food, variety and quality at the buffet, easy to book a restaurant, nice and efficient staff that works hard to get the resort clean and the clients happy. Nice yoga in the morning with great teachers like William, fun entertainment team during the day with foam party, etc. We were not Star Class and from what I’ve seen, I didn’t feel I missed anything.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 2 days ago
Dear Quest19599874375, Thank you for choosing us and for sharing your feedback, which we value greatly as our primary means of improvement. We're thrilled to hear that you enjoyed our amenities and activities. We look forward to welcoming you back soon and providing you with another PHantastic experience at Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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swann12 wrote a review Apr 17
Quebec City, Canada7 contributions1 helpful vote
Spartan challenger with pumped fitness, Alexis, Williams and Paulina together with entertainment staff. Alondra,Moises, Alejandra, Benji, wicho, Dany, Sharon, Milton, Diana, Naomi.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 3 days ago
Dear swann12, Thank you for sharing your kind comments about the experience at Planet Hollywood Cancun and the activities prepared by our PUMPED Fitness and Entertainment staff. It will be a pleasure to receive your feedback and rest assured that we will continue to provide the best service to our guests, we look forward to welcoming you once again in the not too distant future! Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tasha Turner wrote a review Apr 17
Calgary, Canada1 contribution2 helpful votes
+1
This resort rocks! We came from Canada and had the best time. Pools are amazing, cabanas, excursions. The catamaran trip I highly recommend, was so fun and we will do this one again. The food is excellent, chefs are superb lots of restaurants to choose from and easy to book. Hotel is so clean, beautiful and comfortable. Lots of entertainment and things to do. The beach is stunning with white sand. Loungers and umbrellas to enjoy with full wait staff. The service is top notch, we had 2 concierges Yuri and Leo and they were the absolute best. Went over and above to make us comfortable and very happy. Always so friendly and helpful. We were sad to leave! Definitely be back. Thank you Planet Hollywood!! 5 Stars
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 2 days ago
Dear Journey528289, Thank you for sharing this review on TripAdvisor. We are honored of your mention that Planet Hollywood Cancun is a 'rocking' Resort and your expectations were exceeded by our staff and services. We are hoping to receive you in the near future for another PH experience. Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roxanne F wrote a review Apr 16
Winnipeg, Canada1 contribution1 helpful vote
+1
This girls trip will be hard to beat! Star class is the way to go. Our one bedroom directors suite was amazing and clean. I slept on the pull out. I’m not a small gal and I was surprisingly comfy. Our fridges were stocked nightly. The staff did everything to make us feel like queens. I wish I would have taken more pictures of the food. My favourite was the fillet mignon at the steak house, but really they were all good! The beach is beautiful and sand is soo soft. The entertainment staff were very friendly and fun. Thanks Victor, Ari, Mosses and Alexa. I was in awe that they all remembered our names. This resort truly is all inclusive. They have everything from a movie theatre for quiet night to a night clue if you want to dance the night away. Even a coffee bar and amazing gym. Most importantly we felt safe.
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Date of stay: April 2024
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Trip type: Travelled with friends
Room Tip: Need to get up early to get chairs by the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 3 days ago
Dear Roxanne, Thank you for sharing your review of Planet Hollywood Cancun. We are glad to know you enjoyed our Entertainment and Star Class experience. I will share your comments to the staff. Be sure they will be even more motivated. We hope that we will receive you again soon for another girls trip in the near future. PHabulous regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ronald S wrote a review Apr 16
3 contributions
David our turndown, we had butlers Jesus, Lorena, Cristhel, and Joel were the best this trip with our family friends was the best, we have been coming here for 3 years and as much as we want to keep coming we want to experience others, so we booked Costa Rica, for the Producers suite again this place is by far the best.
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Date of stay: April 2024
Value
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Trip type: Travelled as a couple
Room Tip: Book cabanas right away, otherwise absolutely perfect
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 4 days ago
Dear Ronald, We are very happy to know that your vacation was perfect and that you enjoyed our services without any inconvenience. Your perfect score reflects the good service provided by our team. We hope you can return very soon and experience again a PHabulous vacation both here and on our sister resort in Costa RIca! Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debs_Parris wrote a review Apr 16
Maidstone, United Kingdom59 contributions18 helpful votes
+1
We really enjoyed our 10 nights at this resort. The rooms were clean and spacious. The room was a bit damp but the hotel gave us a dehumidifier, which really helped. The food at the buffet was good, loads of choice. The food at the restaurants was mostly very good. Although I had to wake up at midnight to get a reservation, which was a pain. The place is well maintained and the pools and lazy river are excellent. The kids spent many happy hours playing . A lot of people reserved sunbeds in the morning and then never actually sat by the pool, which was really annoying, as we often couldn't get somewhere to sit. The staff are lovely and work hard. Although you are expected to tip all the time. The beach is stunning and we had an excellent day trip to the Isla Mujeres. My only complaint was that we arrived late to the hotel and there was no bedding in the room for our daughter to use on the sofa bed (the hotel would have known we needed to use that, as the booking was for 3). We were so tired after travelling for 24 hours and then had to wait up for hours more before someone finally arrived with the sheet, pillow and duvet. We were beyond exhausted and it didn't feel like a good start. This also happened to our friends who booked the room next to us. Everything else however was brilliant.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 4 days ago
Dear Dabs_Parris, Thank you for your preference and above all for your feedback, it will be taken into account as they are our main improvement tool. We are pleased to know that you enjoyed our facilities and activities. I hope it gives us the opportunity to host you again in the near future and allow us to make you live a great experience at Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pang Y wrote a review Apr 16
Atlanta, Georgia10 contributions1 helpful vote
We are a family with 4! Did not get star class since only for the short weekend but rooms were clean and spacious, there daily activities for the kids to keep them busy and nightly entertainment family friendly! We are not early birds, so we go to the beach/pool after breakfast, so good luck getting chairs at the main pool/splash park pool, we went to the main pool one day in the afternoon, all taken so we didn't even bother to go try again, the beach has plenty empty chairs, but they need more umbrella shades for the non star class side since those get taken up usually. Also, I don't think anyone wants to wait til midnight everyday to try to get dinner reservations on the APP for next day after a long day, we did not get to try any of the restaurants, our main restaurants we wanted to try was the Gusto/East Sushi since it was my daughters bday so no luck! but if you're star class, you wouldn't have a problem:(, so pretty much ate at SoCal which they didn't have much difference in there lunch and dinner buffet which was just ok. Overall, we picked this resort because of the kids amenities, my kids got to do the trampoline park, arcade , the lazy river and did the Fast drivers which they enjoyed. Enjoyed our short stay!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Responded 4 days ago
Dear 396pangy, Thank you for your feedback on TripAdvisor, we are very thankful for it. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. We will see you soon in Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$461 - C$650 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPunta Sam
NUMBER OF ROOMS
648
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Planet Hollywood Cancun
Which popular attractions are close to Planet Hollywood Cancun?
Nearby attractions include Rafa Nadal Tennis Centre (2.3 km), Playa Norte (7.7 km), and Rock Bar (8.0 km).
What are some of the property amenities at Planet Hollywood Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Planet Hollywood Cancun?
Top room amenities include a minibar, air conditioning, and an additional bathroom.
What food & drink options are available at Planet Hollywood Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Planet Hollywood Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Planet Hollywood Cancun?
Conveniently located restaurants include Rusticco Restaurante & Bar, Lola Valentina, and Capricci Pizza & Sfizi.
Are there opportunities to exercise at Planet Hollywood Cancun?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Planet Hollywood Cancun have airport transportation?
Yes, Planet Hollywood Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Planet Hollywood Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Planet Hollywood Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Planet Hollywood Cancun?
Many travellers enjoy visiting Hacienda Mundaca (12.3 km).