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Novotel Twin Waters Resort

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2,912 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Twin Waters Resort
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Showing 2,896: English reviews
Gladstone
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2013

Great hotel for families. My 7 year old son loved the kayaks and water trampoline. My 4 year old loved feeding the fish, sailing on the lake and swimming. The activity crew were very friendly and had daily games planned for the kids. The underwater photographer got really cool results and the kids loved it. The 2 bedroom suite had... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank S S
Kalgoorlie, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2013

Twin Waters if a large resort, surrounding a lagoon. A brilliant place to stay if you have children as there is plenty of activities to keep them busy all day long. Hire cycles, scooters, canoes and lots of other activities are available. It's also a good location to travel to Montville and Maroochydore and very close to beaches.

Review collected in partnership with Accorhotels.com

Helpful?
Thank vbergmeier
Brisbane, Australia
1 review
Reviewed 8 April 2013

I booked 2 rooms for 5 kids and 2 adults. The hotel staff were very helpful in placing the rooms side by side. Kids ranged from 4 - 14 years of age. They all loved the water sports and the activitites that are planned each day. Ask for a room close to the resort if you have young kids as... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank BigFamily8_6
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Dear BigFamily8_6 Thank you for sharing your thoughts on your recent stay at the Novotel Twin Waters Resort and it is fantastic to hear you enjoyed your getaway and found hotel and it’s amazing natural surroundings as relaxing and entertaining as we believe they are. We love being a large family friendly resort! We hope to see you and/or any... More 

North Vancouver, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2013

The location of this resort is somewhat out of the way, if you don't have a car, there is a shuttle, but it is $5.80 each way, and last shuttle from Maroochydore leaves at 6 P.M. One reason we wanted to get away was the expensive and limited choices for food at the resort. The buffets are $48 for dinner,... More 

Helpful?
Thank WendyE_9
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi WendyE_9 I was disappointed to learn of impression our resort created. Please accept my sincere apologies for shortcomings you experienced. We are advertised as a resort and we love our remote and natural surroundings. We have Kangaroos and all sorts of amazing wildlife living on the resort not to mention the waters activities and lagoon. unfortunately these assets are... More 

Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 April 2013

Twin Waters is a large resort which I would say would be perfect for some and not for others. I wouldn't really recommend it for a romantic weekend away but if your looking for somewhere to get together with family and friends then it would be perfect. We were given the wrong room when we arrived but were not notified... More 

Helpful?
Thank EH278
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Dear EH278 the best feedback we can ever be given is positive reinforcement that our services team weather is be housekeeping, food and beverage staff or the front office team are among the best in the industry. Truly exceptional service is what we want to provide each and every guest that stays with us at the Novotel Twin Waters Resort... More 

Brisbane, Australia
2 reviews
Reviewed 8 April 2013

We stayed overnight in the hotel. The room was not quite clean, there was a lip mark on the mug, one of the shower towel look dirty. But everything else is good, free coffee was included in the breakfast, fun water activities and nice staff on the beach.

Review collected in partnership with Accorhotels.com

Helpful?
Thank LucyJiang
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi Lucy Jiang Thank you for taking the time to share feedback from your recent stay with our resort. I was disappointed to learn of your experience with housekeeping services. The feedback you have provided has been passed onto the relevant managers to review with their teams and to ensure that they are not reoccurring issues. We hope to see... More 

Melbourne, Australia
1 review
Reviewed 7 April 2013

Just back from 2 days at this resort. Overall the service was good. Friendly staff. 5 minutes from the sunshine coast airport & very little noise from the planes. Didn't get time to use the facilities but seems ok. I liked that it was quiet at might but you could hear noise from adjoining rooms especially if the people were... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank macca920
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2013

My wife, and one-year old son stayed here for 3 days. I'll get right to it: Pros: The staff was overall friendly and helpful There were many different activities set up to do (golf, swimming, beach activities). The restaurants were fine. One was really a pub/restaurant with typical pub food. The other was a buffet style place that was fine... More 

Helpful?
Thank WillK531
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hello Willk 531 This is very balanced review and I thank you for your astute and specific comments. Firstly thank you for the many kind comments on our resort, activities and staff. You will be please to know we are currently addressing the WIFI issue in the rooms. Its a huge project in a resort the size of Twin Waters... More 

1 review
Reviewed 7 April 2013

Unfortunately during our five night stay the following things occurred: No dish cloth till the 4th day No dish liquid till the 4th day Fridge broken and needed to be replaced Poor sound on TV, maintenance came twice yet did not fix or replace Old food under lounge which our 2 year old found and began to eat (not food... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jess A
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Dear Jess I'm truly sorry that your stay did not leave you with the positive impression many others have experienced, and I thank you for taking the time to bring these comments to our attention. I’m mostly disappointed because I know this is not the way the resort regularly operates and it seems that we not only failed to meet... More 

Travellers are raving about these Twin Waters hotels

A TripAdvisor Member
Reviewed 7 April 2013

We chose Twinwaters for the activities on offer for our 12 year old son.His highlight was the circus school there where he did the trapeezing and learned tricks from the fun team.We stayed in a one bedroom suite which was perfect for our needs although pricey.We had 3 nights and didn't need the car as ate at the couple of... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
TwinWaters, Manager at Novotel Twin Waters Resort, responded to this review

Hi Accorhotels.com traveller We are just delighted by your comments! There is nothing that makes us happier than hearing we made our guests happy. It sounds like you really took advantage of all the hotel’s facilities. I hope you’ll be back to stay again and wish you happy travels in the meantime. Thank you enormously! Bradley Conder Food and Beverage... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
The 4 star Novotel Twin Waters Resort is located on the Sunshine Coast in Queensland, only 5 minutes from the airport. The hotel has 361 rooms and is set in tropical gardens, surrounding a central private lagoon with sandy beaches. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to windsurfers and kayaks and there are four restaurants and three bars to choose from, plus a Kids Club, day spa and a wide range of leisure activities to enjoy. ... more   less 

Additional Information about Novotel Twin Waters Resort

Address: Ocean Dr, Twin Waters, Queensland 4564, Australia
Region: Australia > Queensland > Sunshine Coast > Twin Waters
Price Range: $146 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Twin Waters Resort 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Novotel Twin Waters Hotel Mudjimba
Novotel Mudjimba
Mudjimba Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Twin Waters Resort staff and other travellers.
13 questions
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Questions? Get answers from Novotel Twin Waters Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for room on second floor at the end of a block”
 of 5 bubbles StuartA746, 4 Dec 2016 | Read review
“Book ground floor room if you have walking issues.”
 of 5 bubbles 902HelenB, 16 Nov 2016 | Read review
“Some have lagoon views, quiter rooms away from restaurants etc.,”
 of 5 bubbles LisaT828, 14 Nov 2016 | Read review
“Rooms over the lake are more expensive but well worth it if you can afford.”
 of 5 bubbles 416mannya, 3 Nov 2016 | Read review
“For older couples who are less fit the access rooms are excellent.”
 of 5 bubbles patriciadI5403NY, 3 Nov 2016 | Read review
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