I were in Roatan for my honey moon in Grand Roatan Hotel, excellent service and really good food in the restaurant. I wanted to give special reference of waiter called Victor thanks for the excellent service.
My husband and I just came back after our second 4 week stay at the Grand Roatan. It is such a comfortable, clean, and welcoming environment we have made this our go to spot to rejuvenate and end our ‘winter blues’. Aside from the fantastic snorkelling and relaxing space it has staff worth their weight in gold. This year was extraordinary due to the pandemic. We were midway in our stay when things started shutting down but never concerned of not being cared for. Day after day the staff helped us all no matter what the circumstance we were in trying to figure out how to get home. We think Omar must have earned his angel wings on this trip! Brittany was our computer guru who helped us print out new itineraries for flights that eventually got us home. While we were waiting to have things work out we enjoyed the reef and the incredible snorkelling! Never have we seen the life so vibrant...even a turtle! We weren’t exactly quarantined but no one could wander too far and definitely not into this resort area. Staff were diligent about social spacing and keeping their customers safe. We again enjoyed the best meals we ever have away from home. Ezra, Jimmy and all their staff at the Iron Shore Bar and Grill are killer cooks and exquisite in their attention to presentation and anticipation of everyone’s needs. THANK YOU! We will be back next year if at all possible. Keep safe!…
Can’t say enough on how well we enjoyed our stay at the Grand Routan - Dec 20 to Jan 1. We wanted to take a family trip during really challenging travel times and decided to go for it. We had an absolute amazing time. The Grand Roatan resort in of itself is modern, updated and the rooms are well equipped. Safety and social distancing was well adhered to - from staff and guests. Our kids loved the Hot Tub, Pool - me and my wife enjoyed lounging beach side. However, the resort in of itself is really nothing without the incredible staff they have. Truly first class service with a smile (you can tell even through the masks). Pleasant and Genuine workers at this resort make it worth every penny and more. From the time you check it, everyone is pleasant and friendly. I just wish I took the time to get to know everyone’s name. The 2 young ladies at the reception made check-in quick and easy. Also, they were typically the ones that answered the phones when requesting room cleanings and extra towels, etc. Witsell and another young man that assisted with baggage were great and always around the property to help in any golf transport or trips to the local store. The hotel restaurant by the beach - the best staff. Renee and Denward were my boys. Hands down, first class service. That’s not to say we didn’t alway have great service from the crew - Kevin, Victor, Luanisa and so sorry I don’t recall the rest by name, but I know them all by face and please forgive me. All truly amazing and good hearted peoples. Can’t leave out Harrison and Byron who run that beach - they make sure anything you need on the hotel beachfront from towels to chairs to coconuts - they got you covered. I don’t normally write reviews. I am not paid for this one. I just had an incredible trip with my wife and my 2 boys over Christmas and NYE 2020 and just wanted to share and give props to the Grand Roatan Staff. …
This was our second time staying at Grand Roatan and we still love it! Everyone is so kind and knew us all by name. They really make you feel welcome and at home. The beach is gorgeous, the condos are spacious, and all of the staff is super accommodating. We should have bought a condo here 3 years ago! We love it so much!
Grand Roatan will exceed your expectations. The view, the beach, smooth crystal clear water, and wonderful food and drinks! The best service from everyone: Carlos, Victor, Louisa, Rene, Carson! All the staff knew our names. We have been here before and we will definitely be back. Happy 2021
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