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Jordan Valley Marriott Resort & Spa

Marriott HotelsUS$125*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Jordan Valley Marriott Resort & Spa
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1,807 Reviews from our TripAdvisor Community

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There are newer reviews for Jordan Valley Marriott Resort & Spa
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Showing 1,509: English reviews
Reviewed 4 May 2015 via mobile

I don't know where to start from! The waiter at the Italian restaurant randomly tells people that the restaurant is fully booked they show up and asks them to sit inside when there was no bookings made! Every single time we ordered room service or had lunch/dinner at one of the 3 poor restaurants we found out that we were...

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Helpful?
Thank Alaa H
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Alaa H, My apologies for the less than satisfactory experience at the resort and I will make sure to discuss these issues with our Director of Food & Beverage as this is certainly not the typical experience there. Sincerely, Russel Storey General Manager

Reviewed 4 May 2015 via mobile

Awful food, awful service. The rooms are sub par. This is not a five star hotel. Do not attempt to make a call to cell phones local or otherwise from your room, you will be severely poached. Pools close at sunset.

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Helpful?
Thank Nader H
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Nader H, It was a disappointment to read that our food, service and rooms have not met with your expectations. I have sat down with our executive team in order to view your feedback and make sure that all issues were solves properly. Please feel free to contact me at the resort to discuss your issues further. Sincerely, Russel...

New York City, New York
Reviewed 3 May 2015

This location is great and right on Dead sea good and safe . You will be disappointed when you go to the dead sea beach. Hotel has made good connection from their property but still room to improve. You will get bucket of dead sea mud and one public shower . Restaurants serve average food and spa in the hotel...

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Helpful?
Thank Ravi B
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Ravi B, Thank you very much for your feedback and I’m glad that you have enjoyed your stay with us. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations. I will make sure to review this with our team to get this corrected properly. Also,...

Bristol, United Kingdom
Reviewed 3 May 2015

Strict security on main gates. In a border area. We arrived on a national holiday and it was busy. Stayed two night in absolute luxury. Plenty of choice for restaurant a view to die for across to Palestine. Service perfect in all areas. 3 pools and the beach to choose from with therapeutic mud and ease of flotation. I had...

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Helpful?
Thank Fillipos
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Fillipos, Now what more can we ask for, we love you back for loving us. The beach is indeed great and I personally love our location on the shores of the Dead Sea. Thank you for sharing your floating experience with us and we look forward to welcoming you both back soon. Sincerely, Russel Storey General Manager

Reviewed 2 May 2015 via mobile

All my family and me went there to spend the easter holiday....we spent 3 days and 2 nights!! From 10 to 12 april.. It was windy and with occaisional showers!! Was rather cold...so we spent most of the time in the spa....one of the greatest and cleanest spa places i have ever seen!!! And as we always experienced...the marriot magic...

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Helpful?
Thank Thabit A
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Thabit A, It is honestly a pleasure when I see such an enthusiastic review about the resort and recognizing to its amazing team such as Mr. Abedhalim, Chef Clarke, Mr, Ameerah, Miss Abeer and Mr. Ojailat. You mentioned the windy and cold weather during Easter time and I would like to offer my apologies for that but as you...

Royston, United Kingdom
Reviewed 2 May 2015

Room OK, but late night noise from other hotel discos, and TV comes on at full volume at 3.30am all on its own. breakfast good, dinner OK. Nowhere near enough capacity in pools and surrounding area. 600 rooms, 40 sunlongers? Staff unhelpfull and extremely slow. Prices excessive, happy hour prices not honoured unless you PAY before happy hour ends. Check...

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Helpful?
Thank Stuart_Donald
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Stuart_Donald, Thank you very much for your feedback. Please allow me to apologize for the noise from other hotels in the area that has disturbed your stay with us and for the technical problem that cause the TV to come on during the night. Also, please accept my sincere apologizes for the problem that you have faced with the...

Baltimore, Maryland
Reviewed 1 May 2015

We stayed here for two nights as part of a Gate 1 trip to Jordan. Our tour guide said that this resort was huge and beautiful, and he was not wrong. We enjoyed the amazing views of the Dead Sea and the mountains of Jerusalem, the pools, the food, and the grounds. The hotel also provided rubber shoes for anyone...

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Helpful?
Thank Panner1995
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear Panner1995, I appreciate your feedback and am delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Also, I would like to apologize for the slow service that you have encountered in the restaurants and in the gift shop. Please rest assured that...

Reviewed 1 May 2015

The resort is very impressive and the staff is very attentive to every little details. Our room is facing the pool which is a bit noisy at the day time. But it is fine since we spent most of our time at the pool. I love the infinity pool which overlook Israel. You simply could not miss this amazing experience...

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Helpful?
Thank ThoughtlessK
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear ThoughtlessK, The adult pool is a beautiful and tranquil escape from some of the busier parts of the Resort and the beach is indeed great. Thank you very much for staying with us and I hope that you will visit us again with your partner. Sincerely, Russel Storey General Manager

Vancouver, Canada
Reviewed 1 May 2015

This is a wonderful hotel. The restaurants were good. Specially breakfast buffet was amazing. view from room, pool, beach side all were excellent. A great resort a great experience. need atleast 2 full days. A plunge into the dead sea a must. So far its clean.

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Helpful?
Thank MFJose
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear MFJose, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire them to deliver exceptional customer service. We hope you choose to stay with us again whenever your travel needs...

Berlaar
Reviewed 28 April 2015

Obviously in a perfect location and the sunset is unique. The service unfotunately isn't. At such a high room rate, if people can, they will all arrive at 3pm. Our rooms weren't ready before 3.45 pm. Booking 2 connecting rooms ( "we have upgraded you sir, you have a terrace". But where was the view ? ) we have been...

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Helpful?
Thank GilsBerlaar
Russel S, General Manager at Jordan Valley Marriott Resort & Spa, responded to this review

Dear GilsBerlaar, I am very sorry our current level of service was not what you had anticipated. We strive to maintain the highest standards, not only in the overall look, but also with regards to providing the highest level of service. Your valued feedback highlighted a number of areas for improvement that I have since shared with our Director of...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Jordan Valley Marriott Dead Sea Resort & Spa is set on the shores of the legendary Dead Sea. We are more than simply a hotel; it's a restorative experience in the heart of the world's most celebrated natural wonders. The expansive on-site spa is an integral part of the resort. It offers a retreat for guests to unwind, and offers a full menu of treatments and a unique Dead Sea salt pool. In addition, the Jordan Valley Marriott Resort & Spa is proud to be the first hotel in the Middle East to switch to solar panel energy for hot water. ... more   less 

Additional Information about Jordan Valley Marriott Resort & Spa

Address: Dead Sea Road, Sweimah 11190, Jordan
Region: Jordan > Dead Sea Region > Sweimah
Price Range: $192 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jordan Valley Marriott Resort & Spa 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Jordan Valley Marriott Resort And Spa
Jordan Valley Marriott Hotel Sweimah
Marriott Jordan Valley
Marriott Hotel Sweimah
Marriott Sweimah
Sweimah Marriott
Jordan Valley Marriott Resort & Spa Dead Sea
Hotel Style:
#3 On the Beach Hotel in Sweimah
#3 Luxury Hotel in Sweimah
#3 Business Hotel in Sweimah
#3 Spa Hotel in Sweimah
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Questions & Answers

Here's what travellers have asked, with answers from Jordan Valley Marriott Resort & Spa staff and other travellers.
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Questions? Get answers from Jordan Valley Marriott Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with the pool view are nice but noisy when the people are swimming in the pool.”
Fankheer, 18 May 2017 | Read review
“Executive suite with balcony and Dead Sea view was wonderful”
  • Dead sea view at sunset
tunitravels, 16 May 2017 | Read review
“If you are in Jordan between Aman and Petra, this is a great overnight stop.”
  • View of the Dead Sea from the Infinity Pool.
canaro99, 12 May 2017 | Read review
“Ask for a Dead Sea view”
ksbrownutah, 3 May 2017 | Read review
“If you book online most probably you will get a GARAGE VIEW”
FerasT_12, 2 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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