Sonesta ES Suites Toronto will make your stay surprisingly different by combining affordability and convenience. Conveniently located near downtown Toronto and less than 30 minutes from Toronto International Airport, our hotel provides easy access to numerous attractions and businesses. Explore the Canadian Museum of Indian Civilization, Pomona Mills Park, Richmond Hill Dunlap Observatory, IBM Canada and CGI Software. Our spacious suites offer multiple bedrooms, fully equipped kitchens, on-site laundry machines and free Wi-Fi. Feel more at home at ES Suites with free breakfast including fresh coffee and a variety of breakfast offerings. At Sonesta ES Suites Toronto Markham, we'll go out of our way to ensure your comfort and relaxation.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We enjoyed our long stay at Sonesta ES Suites. Check in process was quick and easy. The suite is spacious with a lot of amenities. It has microwave, coffee machine, refrigerator, stove, dish washer and soap is supplied by the hotel on daily basis. The suite has main room and main hall with sofa. Staff was so nice and helpful.
The hotel has a nice and cozy heated pool. We enjoyed it so much and specially the kids.
The hotels offers daily breakfast that includes cheese/vegetables omlette or scrambled eggs, boild eggs, sausages, potatoes, bagels, toasts, waffle, apples, bananas, muffins, salad bar, cheese, juices, water, coffee..
Hotel location is in a very relaxing neighborhood with nice parks around. And nearby there is a lot of restaurants, banks, pharmacy..
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded Jul 17, 2023
Thank you so much for staying with us .
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Having previously stayed at a different Sonesta property, we were quite surprised to find our two-bedroom suite really dated. Let's say the suite didn't actually match the photos we saw on the website.
Our suite could really use a facelift from the carpet to the furniture to the appliances. I also requested a pet-free room as my son is severely allergic to animal hair but either a) the front desk missed the memo, or 2) housekeeping wasn't thorough enough in their cleaning. Within 24 hours, my son was itchy everywhere and his eyes were red from irritation, to the point that we had to give him allergy meds every 8 hours. Since we were only staying two nights, I didn't want to bother with changing rooms, especially if it doesn't solve the problem.
The complimentary breakfast buffet was average. The spread included cereal, toast, bagels, bacon, eggs, yogurt, and fresh seasonal fruits. Staff however started clearing away breakfast items including the coffee carafes well before breakfast service was over and this is with a dining room half full, but failed to empty garbage bins that were overflowing an hour into breakfast service.
In conclusion, this Sonesta does not live up to its brand reputation. I would caution anyone from staying here.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded Jul 17, 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.
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Ample parking is $5. Easy access to Main Entrance. Fast Front desk staff. Large dining area. " Smart " brand name towels. Full fridge, with two cook top plates. Fully equipped kitchen utensils for 3 settings of dinner plates, appetizer plates, glasses, coffee cups, and flatware. Full dishwasher for sanitizing with pod included. Hand dishwashing soap bottle with two wash clothes and a hand towel. The most comfortable Sealy Posterpedic Plush mattress Ever. Fell asleep right away with the four king size medium soft pillows. Whisper quiet Heating unit. Well appointed lights everywhere. Room 425 looks North into residential town houses. Very quiet facing away from highway 407. Ample soft towels from Bangladesh I think. 40" Panasonic T.V. has all the Cable speciality Channels possible. Full hot breakfast included. Scrambled eggs, wafer thin bacon, hot oatmeal porridge, coffee, tea, orange juice, apple juice, oranges, delicious apples, almonds and raisins to add to hot or cold cereals. Good variety of yogurt. Swam for hours in the warm 30' by 20' spacious Swimming Pool with depths of 3' to 4'5". This is a completely separate building with adjoining hot corridor. There is Men and Women change rooms and one shower each with toilet facilities. Excellent value for complete individual living or two day stay.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip:Â The only elevator to the forth floor is on the North West side so parking your car at the main...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded Jul 17, 2023
Thanks so much for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked 3 nights at this hotels and we were supposed to be there even tonight. 2 nights were enough. Upon arrival we were given suite 413. I had requested, if available, a suite on the highest floor. The problem was that "exactly over suite 413" they were re-surfacing the roof! It would have been the job of the reception agent to tell us that they were redoing the roof and offer some other room. This wasn't done. Also, we were told at reception that there were no daily housekeeping. This was nowhere on the booking site. The "breakfast to go " was mentioned but not the remark about not having daily housekeeping. After taking a shower we unfolded a towel with a huge hole in it. We brought it to reception to be told rather rudely "just put in the basket provided and housekeeping will pick it up". No exchange towel was offered, and the comments made by the thin asian woman was done very rudely. So we had to ask to get another towel, and that was an inconvenience to her and she let it show.
The next morning we went downstairs around 8 a.m. to see if we could change room explaining our story. At 7 am the roofers were there fiddling with an electronic scaffholding, beeping continuously, and preparing their materials. They had installed a large blue tarp (full of holes mind you) over our 2 windows in s.413. This time after insisting we spoke to a rather nice person (manager I suppose) of whom I don't have the name (she was pregnant so the management knows who she is, and can thank her for us, as she seems to be the only one(of those we met) who knows how to deal with customers) who offered to change to an upgraded suite on fl 1 and when I mentioned the way were treated by the thin asian agent the day before, she offered her apologies. In the 2nd suite, there were a few small issues but at least we were offered to have them fixed but we declined as we did not mind the issues and they were noted to be settled when we left, as it should be.
Because of all of these problems we decided not to stay a 3rd night.
Again, the positive side is that the suites are nice (see pictures). Should the management decide to train "all" their employees to be proactive and in this way avoid the problems of having dissatified customers that did sleep or any other problem, this hotel could easily get a very high note: the problem is really untrained and rude(for some) staff.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded May 3, 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Katherine Bernard
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Our family of 4 (with two tween boys) were at Staybridge for two days.
It was a great place to unwind. Super roomy suites. We had the two bedroom suite with 2 Double/1Queen configuration. Although the hotel is dated, they have kept it extremely clean.
The beds were super comfortable. Full kitchen was stocked with even pots and pans (you'll have to bring your own food - they only have salt and pepper). Even though the hotel is right by the highway, if you ask for a room facing the courtyard, you will never hear the cars. We were on the top floor and had absolutely no noise issue - we even slept in until 10 am one morning.
Front desk and service were excellent. They upgraded me at no cost when I wanted to change to different bed configurations and acknowledged I was an IHG member.
Breakfast was decent with loads of options. All day coffee was a really great bonus.
We did not have pets and were worried that the hotel would smell of animals, but there was no pet odor (or hairs) in our room or in common areas.
We would not hesitate to stay here again.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Â Choose a 4th floor room facing the courtyard and away from the elevator for quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It wasn’t a bad place to stay, just didn’t meet my expectations. I.e. advertised Heated Pool Was not. Tv remote didn’t work, was offered new batteries that made no difference. Due to Covid all literature had been removed from the room. Which I understand, but not offered info on pool location, check out, nearby food or shopping Great access to all major highways
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Sonesta ES Suites Toronto Markham
Responded Sep 16, 2020
Hello caheenan, I appreciate you choosing our hotel for your travel needs. I am happy to see you found our location to be excellent, close to highways. I am sorry that your stay was a let down due to the pool not heated and the remote control not working. I understand the disappointment these issues may have caused, and this is not the smart travel that our hotels are known to provide. I will make sure to let the hotel management know about your concerns about the necessary improvements needed. I hope you give us another chance to win you back! Regards, Dianne L. Case Manager IHGService
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Sonesta of Markham Toronto is one of the best hotel experiences I've ever had. The accommodations are clean, quiet and comfortable. The staff is wonderful, especially, David. He is kind, knowledgeable and patient. If you're ever in Toronto, visit him and say hi.
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded May 3, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Bernard
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We spent one night in a wonderful suite! Clean, large, two bed rooms and washrooms. David at the front desk is so kind and do his best for our pleasure! The swimming pool was great for all family. Thanks! We will come back!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded May 3, 2022
Thanks so much for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a 2 night stay in this Sonesta hotel in Thornhill. We did not know anything about this chain of hotel but a marvellous surprise it was. We were greeted by a very polite young man… the service was excellent! The room was cozy comfortable and extremely clean! The kitchenette and seating area was delightful! Great place to entertain! Bed was plush as were the pillows. Great breakfast also! We’ll book again and tell our friends. A jewel of a place!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded May 3, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Bernard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great experience at this hotel .The staff were friendly and helpful .The breakfast was great and rooms were very clean . The indoor swimming pool and fitness center was amazing , The price was also reasonable . Will definitely come again .
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katherine Bernard, Guest Services / Front Office at Sonesta ES Suites Toronto Markham
Responded May 3, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katherine Bernard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"The only elevator to the forth floor is on the North West side so parking your car at the main floor door facing the Condominium saved time.. Take a towel to the pool. "
There are more places to choose from in the Thornhill area.
PRICE RANGE
C$143 - C$179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites toronto hotel markham, staybridge suites markham, toronto staybridge suites
FORMERLY KNOWN AS
Staybridge Suites Toronto
LOCATION
CanadaOntarioVaughanThornhill
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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