I unexpectedly needed a hotel room when visiting family and I landed at the BW. The rate was the best of the hotels I looked at, the rooms were nice and very clean, and the staff very all very helpful and friendly. There is a complimentary breakfast nook which had lots of options for any diet type. I find these in hotel breakfasts a real perk and is something I consider when booking, especially in smaller locations. Would recommend and will stay here again.
Great breakfast program. No fitness facilities during Covid. The staff are very pleasant and helpful. The room was clean, plenty of towels. There were no dishes in the suite but cupboards for you to store things as well as a sink to wash dishes but no dish soap or dish towels
I rarely write reviews but the check in staff and provided breakfast deserve to be recognized. We were welcomed by a very friendly and personable staff member at the front desk. Breakfast was an unexpected surprise for a relatively small hotel. We loved the sausages, omelettes, hash browns and waffles. Waffle toppings included berries, chocolate chips, nuts, coconut, m&ms, and more. So fun!! There was also cereals, yogurts, fruit, pastries, and even a table of gluten free options. For those without time for breakfast, there were brown bags available at the front desk for breakfast to go. It was a great way to start the day. If ever back in the area, this will be our go-to hotel.
I had two separate stays here within a month of each other. Check in both times were a breeze. The rooms I was assigned were clean and comfortable. I also left a pillow in the room on my first stay, and they kept it for me until my second stay. I don't find myself in Wainwright that much, but will come back here the next time I am in the area.
The hotel and staff were good, it was quite and the breakfast was a nice addition. The pool and hot tub were out of order and we weren’t told about it until we checked in so that was a definite let down
This hotel is an example of great customer service. The Front Desk staff are knowledgeable, willing to do anything to improve your trip. The Breakfast area only opens at 6'30 AM. We did not know that but were trying to get to the Airport for an early flight. This was handled well by the Attendant who did her best to make sure we had a good, hot breakfast before we left.
Notified staff and nothing was done. Got zero sleep and no compensation. Very poorly managed hotel. Worst Best Western I've ever stayed at by far. Would recommend to stay as far away from this hotel as possible
We stayed at this hotel for a provincial hockey tournament and the staff went above and beyond to make our stay enjoyable. We were able to book a conference room to meet and they even served breakfast a little earlier the one morning when we had to leave early for a game. Absolutely 5 stars!!
Great place to s stay. Food was good .They have a large selection of i teams for breakfast. The staff is amazing, rooms are always clean. The toilet is spotless ,that means a lot. I feel like I am staying with friends l
Breakfast options were amazing and the staff was very friendly and prompt to any requests,the rooms were clean and comfortable and very spacious, I would most definitely recommend this hotel to any family and friends visiting the Wainwright area