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we stayed here for a week after visiting havanna for 3 days prior. From a melia we expected it to be 5 star and mean it. I loved the place from walking in allthough the staff on reception are somewhat laxidasical. We were shown to a room, lovely decor but unfortunatly it had a…
Date of stay: September 2014
Response from Gildas_Renaux, Director General at Melia Marina Varadero
Responded Oct 28, 2014
Dear “adele b” from Manchester (U.K), a huge thank you for reporting on Trip Advisor your constructive comments concerning your stay at the Meliá marina Varadero. I am so glad to see that you truly enjoyed our services and I thank you so much for highlighting the quality of our restaurants as well as the amazing attitude of our employees. I can see that you also appreciated the quality and services of our SPA which is definitely a key department for our hotel with its 1.200 m2 of facilities including a dramatic roof infinity pool. I apologize for the smell in the first room you were staying in and I am so happy to see that our liked so much the other room you had at the Level floors with its private panoramic restaurant and bar. Humidity at this time of the year is close to 100% in Cuba which is why you got this smell upon arriving which normally disappears in question of hours with the use of the A/C. I was glad to read your conclusion: “I think it’s the best hotel In Varadero. I would recommend. Many Thanks to the customer service who treated us very well and invited us to a management drinks and canapés party” and I thank you for recommending so highly our establishment. Warmest regards form the sunny and friendly island of Cuba.
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