Dear RCCarle, Thank you for choosing to stay with Fairmont Chateau Lake Louise this month for your business travels. In addition, thank you for providing us with feedback on your stay. We appreciate all the reviews we receive, both positive and constructive. We are most happy to read that you enjoyed the spectacular destination of Lake Louise, and that you were impressed by the décor and ambiance of the Chateau. It was disappointing to read that the rest of your stay did not live up to expectations. From the experience you had at check in to guest room size, we apologize that your concerns were not dealt with whilst you were with us. We assure you the service attitude you described falls below our Fairmont standards, and we have notified the Front Desk Director to follow up with his team. We have also shared your comment concerning your attempt to dine on the Lakeview Lounge patio with our Director of Food and Beverage as well as the Manager of the Lakeview Lounge. Please accept our apologies that no options and/or explanation were given to you by the attendant, and for the inconvenience this must have caused. Thank you once again for sharing your concerns with us, it is in our benefit learn about areas that we fall short in. We encourage you to please connect with us at firstname.lastname@example.org should you return to Fairmont Chateau Lake Louise. It would be our pleasure to restore your faith in Fairmont, and ensure your time with us represents our true potential and excellence.