Stayed at this hotel on the 15th February with my partner after booking with an itison deal ... We had originally booked our stay for the 11th of January but on the morning of our stay unfortunately suffered a family bereavement. I telephoned in the morning around 9am and after being transferred several times I was informed by a well...
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Thank you for sharing your experience at the hotel with visitors on Trip Advisor. We pride ourselves on providing authentic hospitality and putting the customer's needs first. However, clearly your experience was not satisfactory and did not meet these standards and for that we apologise.
We will be in contact to discuss this matter in detail.
Best regards
Laurie Nicol...
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