Thank you RunningMan83, one of our Senior Contributors, for taking the time to write such a detailed review. We definitely instil the importance of providing exceptional customer service to all our guests and I’m very pleased that we have delivered this on your stay with us. I will pass your kind comments on to all of our staff. As you may have read in previous responses, we are currently in the process of refurbishing the hotel, as you can imagine it is a very lengthy task. I hope to welcome you back again once our refurbishments have been completed. Overall it sounds like you have enjoyed your time with us. Kind regards John McIlwain