Dear Christine F, Thank you for sharing your experience at Four Seasons Hotel Hong Kong. We highly appreciate our guests’ comments as they help us to ensure that we deliver an experience in line with our guests’ expectations. Although it had been an enjoyable experience and the team provided service that was expert and professional, I must admit that it was disappointing to read that we were unable to personalise your stay on this occasion. Whenever possible, the team works hard to do so and I have shared your feedback with everyone for review. Christine F, thank you again for taking time to share your feedback with us. The team and I look forward to the opportunity of welcoming you back on your future travels to Hong Kong. Best wishes, Yonatan Kachko Hotel Manager